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Enterprises rushing cloud CX migrations face integration woes, cost overruns, and stalled transformations, per CX Today and X discussions. Hybrid models and phased AI integrations offer pragmatic remedies amid 2025's regulatory pressures.
Join our free webinar on Tuesday, 15 July, at 10:30 am ET / 3:30 pm BST to discover how to optimise your marketing mix for sustainable growth.
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Salesforce's AI ambitions via Agentforce and Informatica shine ahead of Q3 2026 earnings, but lofty valuations demand proof of adoption amid competition. Analysts weigh growth potential against risks in this deep dive.
Salesforce plans to unveil AI-integrated ITSM capabilities at Dreamforce 2025, challenging ServiceNow's market dominance by blending CRM and IT services. This move leverages Agentforce for efficient workflows amid a growing $20B sector. Analysts foresee intensified rivalry, innovation, and potential platform consolidation for enterprises.
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Scott Russell became CEO of NICE in January 2025, focusing on artificial intelligence and cloud solutions to enhance customer experiences amid economic challenges. With extensive experience from SAP, Russell aims to strengthen customer loyalty, expand partnerships, and drive operational efficiency, positioning NICE for continued innovation and platform growth.
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