Uber COO Andrew Macdonald says surging AI token costs have not produced clear proportional gains in shipped features or consumer value. In candid remarks, he and CEO Dara Khosrowshahi describe budget blowouts by April and active trade-offs against engineering headcount. The comments signal a broader industry reckoning with AI economics.
Chief operating officers can harness agentic AI to automate workflows and maximize value by prioritizing domains, adopting factory mindsets, and driving change management, as outlined by McKinsey's Azam Mohammad.
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