Tampa General Hospital's AI agent Aimee, powered by Hyro, slashed call abandonment 56%, wait times 58%, and boosted appointments 21% in weeks, transforming its call center into an efficiency powerhouse amid staffing woes.
Senators Gallego and Justice's bipartisan bill targets AI disclosures and offshoring penalties to protect 3 million U.S. call-center jobs, mandating transfers to American agents amid consumer frustration and data risks.
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