|
|
Advancements in voice AI are automating customer service, potentially displacing millions of call center jobs by 2029, according to Gartner. This deep dive explores efficiency gains, agent burnout, reskilling needs, and global impacts, drawing from sources like BBC News and AP News. The industry faces a pivotal transformation.
Snyk's AI Readiness Framework is your roadmap for building and maturing secure AI development practices in the new AI risk landscape.
|
Companies are adopting AI chatbots for efficient customer service, but consumers often find them impersonal and frustrating, preferring human empathy despite longer waits. Studies show bots excel in speed but falter in nuanced interactions, leading to dissatisfaction. Hybrid models blending AI with human agents could better balance innovation and authenticity.
LG U+ in South Korea has launched an AI tool that detects verbal abuse in real-time during call center interactions, altering aggressive voices to sound calmer and neutral to protect workers from stress and high turnover. Building on similar tech from SoftBank, it integrates with broader AI features for enhanced customer service. This innovation addresses mental health challenges while navigating privacy concerns.
|
|
|
|
|
WhatsApp, owned by Meta, banned 6.8 million scam-linked accounts from Southeast Asian operations, targeting phishing and fraud via AI detection and collaborations like OpenAI. This crackdown, amid rising threats, includes new safety tools for users. It highlights the ongoing battle against adaptive cybercriminals, urging vigilance and international cooperation.
|
|
|
|
|
|
|
|
|
|
Interested in more publications?
Subscribe Now |
Advertise With Us
Request our media kit |
Connect With Us
X/Twitter | Facebook | LinkedIn |
|
WebProNews is a leading publisher of business and
technology email newsletters and websites since 1999. |
Copyright © 2025 iEntry Inc., All rights reserved.
Our mailing address is:
3070 Harrodsburg Road, Suite 230 Lexington, KY 40503
|
|
|
|
