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Tampa General Hospital's AI agent Aimee, powered by Hyro, slashed call abandonment 56%, wait times 58%, and boosted appointments 21% in weeks, transforming its call center into an efficiency powerhouse amid staffing woes.
Snyk's AI Readiness Framework is your roadmap for building and maturing secure AI development practices in the new AI risk landscape.
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Senators Gallego and Justice's bipartisan bill targets AI disclosures and offshoring penalties to protect 3 million U.S. call-center jobs, mandating transfers to American agents amid consumer frustration and data risks.
KeyBank slashes call center costs 97% using conversational AI, dropping per-call expenses from $9 to 35 cents. Backed by Google Cloud and MyKey, the bank invests $1 billion in tech for $100 million savings, signaling a banking shift to AI-human hybrids.
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The call center industry is shifting to cloud-based models for flexibility and cost savings, with pricing influenced by scale, AI features, and outsourcing options. Market growth is projected at high CAGRs, favoring subscription plans from $50-$150 per agent monthly. Businesses must evaluate ROI amid hidden fees and regional variations to optimize investments.
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