Freshworks CEO: What We Really Have is a Business Model Disruption

What’s different with our approach is that you have to really understand the US model or the Silicon Valley model of scaling a SAAS business. It’s not suited to serve the long tail of the global SMB.

With Freshdesk, Google Capital Invests In Sixth Company

Cloud-based customer support software maker Freshdesk announced today that it has secured a new $31 million round of funding led by Tiger Global, with backing from Accel Partners and Google Capital. That would make Freskdesk the sixth company to get…