Online retail spending for the 2010 holiday season reached $32.6 billion, representing an increase of 12 percent compared to last year and an all-time record, according to the latest report from comScore.
U.S. online holiday spending has reached $21.95 billion during the first 40 days of the season, an increase of 12 percent over the same time period as last year, according to the latest report from comScore.
The most recent week (week ending Dec. 10) reached $5.15 billion in spending, an increase of 11 percent versus the corresponding week last year, as two individual days each surpassed $900 million.
U.S. online holiday spending has surpassed $17.5 billion in the first 35 days of the November -December shopping season, up 12 percent, according to a new report from comScore.
Nearly three-quarters (74%) of Americans feel that the easiest way to complete their holiday gift purchases is online, while 87 percent favor brick-and-mortar stores, according to research firm StrategyOne.
When it comes to finding the best deals overall, Americans are divided — with 52% stating they found the best deals online, while 48% say they could find the best deals in retail stores.
Shopper satisfaction with online retailers during the holidays indicates they are more satisfied with prices this year than they were at the same time last year, according to a new report from ForeSee Results.
Customers’ ratings of prices this year (72.1 on the study’s 100-point scale) are more than half a point higher than they were in 2009; though still slightly lower than on Cyber Monday, due to fewer online incentives and specials. Satisfaction with price still remains far below pre-recession levels, which was as high as 75.1 the week of Thanksgiving, 2007.
Customer satisfaction with online retailers on Cyber Monday matched last year with 73.1 on the American Customer Satisfaction Index’s (ACSI) 100-point scale, but overall satisfaction during the Thanksgiving holiday week and weekend was higher than in 2009, according to a new report from ForeSee Results.
Online holiday spending for the first 29 days of the season has reached $13.55 billion, representing a 13 percent increase over the same time period last year, according to the latest report from comScore.
Cyber Monday reached $1.028 billion in online spending, up 16 percent versus year ago, representing the heaviest online spending day in history and the first to surpass the billion-dollar threshold.
Online shoppers plan to spend more on holiday gifts this year, with 66 percent indicating they will spend over $500, according to a new report from PriceGrabber.
Last year, more than half (59%) of shoppers spent $500 or more on gifts. This year, the average amount that holiday shoppers plan to spend on gifts is $845.
According to survey data, the average 2010 holiday shopper will make 57 percent of their holiday purchases online, 40 percent in brick-and-mortar stores and 3 percent from a mobile phone.
Online retail spending reached $32.1 billion in the third quarter, up nine percent over the third quarter of 2009, according to a new report from comScore.
The growth rate represents the fourth consecutive quarter of positive year-over-year growth after a year of flat or negative growth rates.
Online retailers may have lost as much as $44 billion dollars over the past year due to transaction problems on their website, according to a new report released by Tealeaf and conducted by Harris Interactive.
The report found more than a quarter (27%) of online shoppers would turn to an online or offline competitor if they had an online transaction issue.