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Jason Maynard, former Oracle executive, takes the helm at Qualtrics as the experience management company navigates AI transformation, private equity ownership, and intensifying competition. His enterprise software expertise positions him to lead through a critical period of industry evolution and strategic decision-making.
Snyk's AI Readiness Framework is your roadmap for building and maturing secure AI development practices in the new AI risk landscape.
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Just Salad abandons traditional point-based loyalty for mystery rewards and instant gratification, betting on psychological triggers and unpredictability to drive customer engagement in the competitive fast-casual dining sector.
New research reveals upselling's hidden risks as retailers balance revenue growth with customer trust. While upselling can boost transaction values by 10-30%, approximately 23% of consumers experience post-purchase regret, potentially damaging long-term profitability and brand reputation in an increasingly skeptical marketplace.
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AI's commoditization forces CX and marketing leaders to prioritize integration, insight, and trust over raw adoption. Four core shifts—table stakes tech, seamless embedding, deep understanding, and agentic oversight—define 2026 winners amid surging consumer expectations and ecosystem complexities.
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