Building and maintaining positive relationships with customers is a key factor in a company's success, regardless of what industry or niche it's operating. While this might not be a challenge for a small business or a local company, it will inevitably become a consideration as the business expands and the operations side becomes more complex. At this point, a Customized Relationship Management (CRM) software is needed.
Why Use CRM Software
CRM software was initially designed to help companies develop and maintain relationships with new and current customers. It has since evolved into a powerful tool that allows companies to manage accounting, marketing, sales, point-of-sale (POS), vendor and other operational data in one user-friendly solution.
There are a lot of reasons why companies should use a good CRM software:
- Cuts Costs: There's a wide range of affordable and solid CRM software out on the market today. A comprehensive CRM software can also help reduce cost. Its integration features mean the company doesn't have to purchase or implement different tools to run operations.
- Saves Time: Automating a big part of your operations is one major reason for using CRM software. It frees key personnel from repetitive tasks and gives them more time to grow the business.
- Enhances Email Marketing: CRM can help companies reach more people.The software makes it possible to send massive amounts of personalized emails. This can lead to a boost in the email marketing program's open and click-through numbers. Some CRM software even provides detailed reports about the email marketing campaign, including particulars like clicks, opens, bounces, spam, and opt-outs.
- Assists Sales Team to Hit Goals: Employees can also track their performance with CRM. The software can give the team insights into their quota attainments, critical sales date, deal valuation, and employee commissions. A feature like this can present sales personnel with a clear picture of their sales pipeline, starting from the first customer contact up to the final sale.
4 Things to Consider When Choosing CRM Software
The good news is that there are numerous CRM software that can manage specific businesses. For instance, there's free software for small companies and others that are designed for startups or expanding businesses. Each has its own pros and cons and price tag, making it challenging to pick the best one for your needs.
So how do you choose? Consider these four tips:
1. Pick a Responsive CRM That can Grow With Your Business
Before you even start looking into the different CRM software, evaluate your current and future needs first. Think about where you see your business in 6 or 10 years. Consider things like what sales channels you might add, how much you project your company to grow and what it will entail for your sales and marketing team, as well as your consumer base. Then choose a CRM software that's responsive and has the capacity to adapt to your needs.
2. Choose Software That is User-Friendly
Every CRM tool and software has different levels of complexities that suit various business needs. If you choose a CRM that's difficult to use, then you might end up wasting money on something that doesn't help expand your business. Choose software that's user-friendly instead; one that can make it easy for you and your team to access needed data, which can be seamlessly integrated with your marketing strategies, and which will boost your sales team's productivity.
3. Select a CRM Solution That is SaaS-Based
SaaS-based CRM solutions are swiftly gaining ground among CRM systems. One major advantage to using this system is that you don't need to shell out huge sums of cash on your first investment. You also have the option to scale up the package you chose to fit your different business needs. More importantly, an SaaS-based CRM solution utilizes cloud hosting, which gives you easy and immediate access to all your crucial data. Any upgrades and maintenance of the system will be done by the service provider, enabling you to concentrate on your business and on using the CRM software to your advantage.
4. Test the Software Out First
Never make a purchase or make a deal with a CRM developer without testing the product first. This will give you and your team the opportunity to check out all the features and see if it will deliver what it promises. A dry run of the software will also demonstrate whether it can integrate smoothly with the other tools you utilize for your business.
The right CRM software can give your business a big boost. It's a big investment so it's crucial that you carefully consider the benefits it provides and how you will select which solution to use.