Contact centers can be a massive aspect of retaining customers for years. An unhappy customer will look for other providers or a product for a service if their issue has not been remedied. The digital age is about customer retention; finding other providers can be as easy as heading to a search engine that takes seconds. Keeping customers happy can have a lot to do with communication when a customer has issues. A failure ...

The Federal Bureau of Investigation is warning of a new scam, dubbed "Phantom Hacker," that targets senior citizens. According to the FBI, the Phantom Hacker scam has already cost victims a whopping $542 million, 40% more than in 2022: ...

Booking.com is reportedly not paying hotels, leaving some with thousands of dollars of unpaid fees. Booking.com works by accepting payment from travelers and then forwarding that on to the booked hotel. The site takes a commission for handling the deal. Acco...

Microsoft is reportedly working on a new generation of foldable phones, but the company will have an uphill battle convincing users to buy them. Microsoft has been experimenting with foldable phones, most notably its line of Surface Duos. The phones sported two separate screens joined by a hinge. Unfortunately, the co...

Apple has promised a software update to address the iPhone 15 Pro overheating issues, saying a combination of factors is to blame. The iPhone 15 Pro and Pro Max are Apple's most powerful phones yet, powered by the 3nm A17 Pro. Unfortunately, the new models have a serious...