Salesforce Adds AI-Driven Improvements to Service Cloud

Salesforce has announced AI-driven improvements to Service Cloud, aimed at helping service agents and their customers.

App Annie Pays $10 Million to Settle SEC Securities Fraud Charge

App Annie, the mobile app data firm, has agreed to pay $10 million to settle SEC charges of securities fraud.

Facebook Building Yellow Pages Into WhatsApp, Launching in Brazil

Facebook announced it is building a Yellow Pages feature into WhatsApp, allowing users to look up local business information.

The Future of Work is Hybrid Workplace

Prior to the pandemic, remote work was a fringe concept in the American workplaces.  While it existed, relatively few people were in a position to work from home.  Yet when COVID-19 reached the US, lockdowns pushed 95% of office workers…

Google Earth Comes to Android

Google has launched Google Earth for Android, which is currently only available for the Nexus One (which runs Android 2.1). Google calls it the fastest mobile version of Google Earth yet.

Along with the release, comes the Roads layer, which has been popular on the desktop version of Google Earth. The layer is meant to give users a better sense of where they are, with road labels drawn on top of satellite imagery.

Google Writes the Buzz Handbook 5 Tips at a Time

Since the launch of Google Buzz, there has been a seemingly endless amount of chatter about the things that are wrong with it. Privacy concerns and other gripes have kind of taken center stage, even though Buzz usage was impressive pretty much right out of the box.

Tufts Brings YouTube Into The Admissions Process

YouTube’s a site that’s been used by nonprofit organizations to address serious human rights issues.  It’s also a site that’s been used to exhibit children kicking adults in the crotch.  Now, in a move that sort of bridges the gap, Tufts University has started allowing applicants to post clips featuring themselves.

Amazon.com Tops In Brand Trust In U.S.

Amazon.com is the top performing brand in the U.S. based on "trust" and "recommendation," according to a new report from Milward Brown.

The report titled "Beyond Trust: Engaging Consumers in the Post-Recession World" was conducted in partnership with The Futures Company and introduces "TrustR," a new metric for understanding the relationship between consumers and brands.

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