New Report Shows Top Holiday Gadget Complaints


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FixYa, a website specializing in troubleshooting Q&A for electronic devices, has released a report showing the top problems people had with their gadgets over the 2011 holiday season. The data from the FixMas Holiday Report was gathered by examining the kinds of questions users were asking and what devices they were asking about most during the period from November 2011 to the beginning of January 2012.

Consoles were the biggest troublemakers overall, accounting for more than 60% of the total questions posted on the website. In fact, of the top 7 problematic products consoles took the first three spots. Microsoft’s Xbox 360 was the most troublesome console, with 5,000 more questions reported than Sony’s PlayStation 3, which in turn had over 30,000 more complaints than Nintendo’s Wii. The biggest problem for Xbox 360 users was the dreaded Red Ring of Death, which signals massive failure of the console’s hardware (usually due to overheating), and was responsible for 45% of reported issues.

Top 7 Problem Products

Top Problem Consoles

Meanwhile, the iPhone topped the list of troublesome smartphones by a wide margin. There were nearly 100,000 complaints about the iPhone, compared to just shy of 40,000 for the second place Samsung Galaxy S. Forty percent of the iPhone complaints dealt with battery life, while a further 15% were concerned with dropped calls.

Top Problem Smartphones

Apple fared far better in the tablet department, however. The iPad WiFi was at the bottom of the list of tablets, and had less than a third the complaints of the leader, the Coby Kyros. The iPad also got fewer complants than the Samsung Galaxy and the Amazon Kindle, again by a considerable margin.

Top Problem Tablets

Did you have any of these problems over the holiday break? Let us know in the comments.

[Source: FixYa]