Google’s AI Shopping Overhaul: Agents That Call Stores and Auto-Buy Deals

Google's latest AI shopping updates, announced November 13, 2025, introduce conversational search, agentic checkout, and AI calls to stores, powered by Gemini models. These features aim to streamline holiday shopping but raise privacy and competition concerns. This overhaul could redefine e-commerce dynamics for consumers and retailers alike.
Google’s AI Shopping Overhaul: Agents That Call Stores and Auto-Buy Deals
Written by Eric Hastings

In a bold move to redefine online retail, Google has unveiled a suite of AI-powered shopping features just ahead of the holiday rush, integrating conversational search, automated inventory checks, and even agentic purchasing. Announced on November 13, 2025, these updates leverage Google’s Gemini AI models to make shopping more intuitive and efficient. As e-commerce giants like Amazon intensify their AI efforts, Google’s innovations could shift how consumers discover and buy products.

The core of these updates is the enhancement of AI Mode in Google Search, allowing users to shop conversationally by describing needs in natural language. For instance, querying ‘affordable wireless earbuds for running’ yields personalized recommendations with comparisons and deals. According to a TechCrunch report, this feature builds on Google’s earlier AI Mode introduced at I/O 2025, now expanded for seamless e-commerce integration.

Beyond search, the Gemini app gains shopping superpowers, enabling users to compare products, track prices, and receive real-time updates. Google claims this will simplify decision-making, with AI summarizing pros, cons, and user reviews. As detailed in a Google Blog post from May 2025, these tools stem from ongoing advancements in generative AI for personalized experiences.

Conversational AI Takes Center Stage

Delving deeper, the conversational shopping in AI Mode isn’t just about queries—it’s agentic. Users can ask follow-ups like ‘Does this fit my budget?’ and the AI refines results dynamically. This mirrors advancements in large language models, where Google’s Gemini processes context across sessions. A Investing.com article highlights how this update positions Google to capture more holiday spending, projected to exceed $1 trillion in the U.S. alone.

Another standout is the AI that calls local stores on your behalf. If searching for in-stock items like a specific toy, Google can dial retailers to verify availability, saving users time. This feature, rolling out in the U.S., uses voice AI to interact with store associates. As reported by Digital Trends, it’s part of Google’s push into ‘agentic’ AI, where systems act autonomously.

Agentic checkout takes automation further: Set a price threshold for an item, and Google’s AI monitors deals, purchasing automatically when conditions match. This could revolutionize flash sales and price-sensitive shopping. Drawing from a The Information briefing, Google aims to reduce cart abandonment, a persistent e-commerce pain point costing billions annually.

From Virtual Try-Ons to Personalized Feeds

Google’s shopping evolution traces back to earlier features like virtual try-on, updated in July 2025 for back-to-school season. Users can now upload personal photos for AI-simulated fittings on apparel. A Google Blog from that period notes expansions to skirts, pants, and beauty products, using generative AI for realistic visualizations.

The revamped Google Shopping platform, rebuilt with AI in October 2024, offers personalized feeds and AI-generated product briefs. These ‘experimental’ summaries aggregate data from millions of listings, though Google encourages feedback for accuracy. As per a Google Blog update, this centralizes shopping from every store, blending organic results with ads.

Industry insiders see this as Google’s counter to Amazon’s dominance. Posts on X from users like @ai_for_success emphasize the competitive edge: ‘It’s impossible to compete with Google. They just dropped four new AI shopping updates in Search and Gemini.’ Such sentiment underscores the rapid AI arms race in retail tech.

Technological Backbone and Integration

Powering these features is Google’s Gemini family of models, optimized for multimodal inputs like text, images, and voice. The I/O 2025 announcements, covered in a Google Blog, introduced AI Mode’s foundational tech, now fine-tuned for commerce. This includes real-time data processing from Google’s vast index, ensuring up-to-date pricing and inventory.

Integration with the Gemini app allows seamless transitions from search to purchase. For example, users can snap a photo of a desired item, and AI suggests matches with shoppable links. A Neowin article praises this for making holiday shopping ‘faster and smarter,’ especially amid supply chain uncertainties.

Google’s AI also enhances local business interactions. The store-calling feature respects privacy by anonymizing calls, but raises questions about data usage. Analysts quoted in TipRanks note that while innovative, it could pressure small retailers to maintain accurate inventories.

Implications for Retailers and Consumers

For consumers, these tools promise convenience but spark privacy concerns. Google’s AI accesses search history for personalization, though users can opt out. A Lifehacker piece warns of potential over-reliance on AI recommendations, which might favor advertised products.

Retailers benefit from increased visibility but face new challenges. Google’s direct connections could boost foot traffic via AI calls, yet agentic buying might commoditize pricing. As per X posts from @NewsFromGoogle, the updates aim to ‘help you shop conversationally in Search with AI Mode and in the Gemini App.’

Competitively, this escalates tensions with rivals. Amazon’s Rufus AI chatbot offers similar conversational shopping, but Google’s search dominance gives it an edge. Industry reports from Mezha suggest Google’s features could capture a larger share of the $6 trillion global e-commerce market.

Evolving Ecosystem and Future Prospects

Looking ahead, Google’s AI shopping roadmap includes global rollouts and deeper integrations. Earlier 2025 updates, like AR beauty try-ons announced on X by @Google, show a pattern of iterative improvements. This positions Google not just as a search engine, but a full-fledged shopping assistant.

Challenges remain, including AI hallucinations in product briefs. Google labels these as experimental, urging feedback. A SecNews report discusses ethical AI use, emphasizing transparency in automated purchases.

Ultimately, these features reflect a broader trend: AI agents handling mundane tasks. As one X post from @techgoalz puts it, ‘google just dropped a big ai shopping update—describe what you want, get smart results.’ For industry insiders, this signals a transformative shift in how technology intersects with commerce.

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