In 2010 there were 303,809 complaints of Internet crime, the second-highest total in 10 years according to the FBI's Internet Crime Complaint Center (IC3). The IC3 received an average of 25, 317 complaints per month in 2010. Non-delivery of payment or merchandise accounted for the most common complaints (14.4%). Scams using the FBI's name (13.2%) and identity theft (9.8%) rounded out the top three types of complaints.