Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

Josh WolfordBusiness

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If you'd like to work for Comcast and handle angry customers on Twitter, well, they're hiring.

In fact, Comcast says it's tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets.

"So, today we are excited to announce that we are tripling the size of our social care team and giving them additional resources and support so they can be more responsive and helpful to customers. With a much bigger team, we’ll be able to support customers across more platforms. And we’ll be able to get to them faster. A larger team also means that we'll be able to increase bicoastal and bilingual coverage to make sure we are available 24/7 to customers who speak either English or Spanish," says Comcast's Senior Vice President of Customer Service Tom Karinshak.

I guess Comcast wants to try to improve this:

"Improving the customer experience is our top priority," says Karinshak.

Remember, Comcast has said that Customer Service will "soon be one of [its] best products." Let's just hope that the training for the new Twitter rep position involves a crash course on not calling customers Super Bitch, Asshole Brown, or Cunt Martinez. Sorry, that last one is unfair – that was an insult lobbed from a Time Warner Cable employee. You know, the company Comcast is trying to buy.

Josh Wolford

Josh Wolford is a writer for WebProNews. He likes beer, Japanese food, and movies that make him feel weird afterward. Mostly beer.

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