Papa John’s Employee Prints Racial Slur, Hands It To Customer

Famed drag racer Tom McEwen once said, “It doesn’t matter what they say about you…

Amazon Wins at Online Customer Service, Everyone Piles On Netflix

Which company has the best online customer service? What about the worst? While the names…

GoDaddy Experiences Massive SOPA Backlash

So, what’s worse? Bad PR due to the perhaps unnecessary killing of a wild elephant…

For Businesses, Twitter Interaction With Customers Pays Off

For companies, there are plenty of reasons to maintain an active Twitter presence. Once you…

Will iPads Lead to Better Customer Service?

British Airways “revolutionises customer service using iPads,” says a BA press release on August 17…

Should Netflix Be Worried About Losing Customers?

During the first half of the year, things were looking really good for Netflix subscribers.…

Comcast Customers to Get HD Skype Video Calls From Their TVs

Comcast and Skype have joined forces to bring customers HD video calling on their TVs.…

Is Verizon Customer Service The Worst Thing Ever?

To get this out of the way, I am not a disgruntled Verizon customer. I’ve…

Dell Responds To Poor Customer Service Bomb

How can you not love the viral power of the Internet? Besides all the silly…

Did Poor Customer Service Doom Dell?

The outsourcing of customer service is a topic of much consternation, silly sitcoms be damned.…