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Amazon, Netflix Earn Top Customer Satisfaction Scores
People who shop for things online wind up happiest when they buy from companies including Amazon, Netflix, Newegg, Apple, and eBay, according to new research. ForeSee Results's E-Retail Satisfaction Index ranked these sites among the best online retailers in the U.S. Indeed, based on a survey of almost 10,000 people who had recently visited the top 40 retail sites, Amazon and Netflix actually tied for first place with scores of 86 for "shopper satisfaction." That's compared to an average score of 76 for the top 40 group as a whole.
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