Salesforce Wants to Buy MuleSoft, $6.5 Billion Offered for Acquisition

In today’s ultra-competitive business environment where customer satisfaction is key to success, every company needs…

Salesforce Acquires CloudCraze, a B2B eCommerce Software Startup

Salesforce has added another tool to their CRM applications with its upcoming acquisition of CloudCraze,…

Snapchat’s Story Sharing Has Stopped Growing, Leaked Metrics Reveal Scope of the Problem

It appears that Snapchat users are not really snapping up on the cool features recently…

Amazon’s Whole Foods Purchase Raises Demand for Same-Day Grocery Delivery Services

Amazon’s acquisition of Whole Foods was met with wariness and a not-so-unexpected round of hostility…

Twitter’s Ad Business Shrinks, Company Focuses on Selling Data

With Twitter’s ad revenues struggling, the company has set its sights on data licensing. Twitter…

5 Ways to Build Customer Loyalty for Your eCommerce Business

A decade or so ago, most businesses develop relationships and loyalty with their customers based…

How Social Media Is Changing the Way Businesses Conduct Customer Service

Social media has become more than just a networking platform. It’s become an ecosystem where…

Google Glass Makes a Comeback with Focus on Enterprise Market

Many critics viewed Google Glass as an expensive failure in the consumer market soon after…

Can AI Replace Your Customer Service Representative?

Businesses are quickly changing the way they operate by automating menial tasks with the help…

The Uncomfortable Truth About Brands’ Customer Experience Strategies

The recent 2017 Global Customer Experience Benchmarking Report from Dimension Data confirmed that CX is…