Yahoo And Suggestions Tango

The Yahoos call it the Tango Project, while Yahoo’s users see it in the form of Suggestion Boards seen on a number of their services.

Getting your feedback and suggestions through to the people who can do something with them at a big site like Yahoo just doesn’t happen as effectively as it does on smaller sites. That’s something Yahoo hopes to change for itself.

Michael Olivier with the Yahoo Autos team discussed the challenge of handling that user feedback. Yahoo’s solution involves a little technology and a lot of user interaction to get the most worthwhile feedback and stickiest complaints through to the people who need to see it:

We call it a Suggestion Board