Web OS and Changing User Expectations

Back in April when I wrote Rethinking the Web OS from a user’s point of view, I used a lot of words in my attempt to get across a simple point.

Luckily, Anil Dash came along recently and was able to summarize what I wanted to say in a single example.

Note to Microsoft: Community trumps codecs. Users see “I can’t upload my Movie Maker clips to YouTube” as your bug, not theirs, and they don’t want to hear about “transcoding licensing fees” just to watch funny videos.

[emphasis mine]

Well said, Anil. That succinctly illustrates what’s going on.

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Jeremy Zawodny is the author of the popular Jeremy Zawodny’s blog. Jeremy is part of the Yahoo search team and frequently posts in the Yahoo! Search blog as well.

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