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Troubleshooting IncrediMail

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Question: I have lost some of my displays in my IncrediMail program, which are just jpeg files made into stationery. I cannot see the pictures, it is like everything has shifted to the left and down, and the pictures are out of my view. In some e-mails I recieve I cannot see the pictures.

I cannot change the text to any other color but black. When I browse web sites I can usally see the picture but not always, the background color is always white and not the color as set up by the designer.

I have reloaded Microsoft Windows Explorer 6, I have reset Web settings, I have gone into Tools /Int Options/Multimedia and clicked on Show Pictures.

Can you help me ? I even paid a guy for a couple hours time and he couldn’t figure out the problem plus i spent most of this evening with some one from Earthlink’s chat/help connection and they could not find the problem.

Thanks in advance for your help,
Patricia

Carey’s Response: IncrediMail places Spyware on your computer. If you want something just as good, and no Spyware and no pop-ups, and no Ads, try www.my.myway.com. I strongly suggest you un-install IncrediMail and do not use it in the future.

If you want to stick with IncrediMail, you’ll need to contact them directly at: http://www.incredimail.com/english/contact.html.

If you purchased any products from them, they will give you free technical support. If the product was free, I have to go back to my last recommendation to remove it from your system. Most people find the animations and backgrounds annoying and they selfishly occupy 5-6 times as much space (or more) in your recipients e-mail box. Since most people have a very limited space for e-mail, it’s a bit inconsiderate to use these cartoons and such as they are not necessary to the communication of the message you are trying to convey to the other person.

For more on Spyware, read my article here:
http://www.webpronews.com/wpn-22-20030610RemovingSpyware.html

Thanks for writing,
Carey

Carey Holzman owns and operates Discount Computer Repair (602-527-9723) in Phoenix, Arizona, where he offers repairs, upgrades, custom built PCs and network wiring at highly competitive pricing. His networking tips have appeared in David Strom’s book, The Home Networking Survival Guide (McGraw/Hill), and his own book on PC maintenance is currently available at local book stores, amazon.com or directly through him. His free informative web site can be found at http://www.careyholzman.com. Donate $30 to help maintain his site and you’ll get a free autographed copy of his book. Carey can be reached directly at carey@careyholzman.com.


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Troubleshooting IncrediMail
About Carey Holzman
Carey Holzman owns and operates Discount Computer Repair (602-527-9723) in Phoenix, Arizona, where he offers repairs, upgrades, custom built PCs and network wiring at highly competitive pricing. His networking tips have appeared in David Strom's book, The Home Networking Survival Guide (McGraw/Hill), and his own book on PC maintenance is currently available at local book stores, amazon.com or directly through him. His free informative web site can be found at http://www.careyholzman.com. Donate $30 to help maintain his site and you'll get a free autographed copy of his book. Carey can be reached directly at carey@careyholzman.com.

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WebProNews Writer
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  • Lucinda

    My Way email may be like Incredimail, but it will only work in IE and many of us use Opera and/or FireFox. Can you suggest a comparable program that will work in these browsers?

    Incredimail is NOT spyware. No spyware program picks it up. It uses the info it gathers to make content that the users will enjoy better.

    Lucinda

  • Guest

    My keyboard has developed the following problems:-

    Instead of displaying the pound sign it now displays the hash character. Also the ” and @ keys have swapped around.

    Any ideas?

    Kim Hooper

  • June Nichols

    Cannot use with new server

    need old password

    Invoice #736387

    order #1254437   March 7, 2007

    Cannot retrieve password

     

    Please help   June Nichols

  • Mike

    My PC was repaired and I got it back and downloaded incredimail right away.  I’m receiving emails ok but when I try to send one it fails. I’ve reinstalled and checked everything over & over, still error code.  It saids not receiving on the other side.  But no matter where I send an email, it’s the same thing.  What’s going on?

  • Michele

    I uninstalled it but the MyStart incredimail page won’t go away!!

  • Stephen

    I would like to download incredimail but each time i try it only downloads up to 80% and then my virus scanner detects a trojan horse……..

    Could someone please check it out and let me know when the probleme is resolved.

    Regards

    Stephen

     

  • Guest from Mesa

     IncrediMail is not and never was a Spyware or Adware. Anyone claiming so simply doesn’t know what they are talking about….

     any software can have problems, but IncrediMail never installed any spyware on anyones computer, I’ve been using them for years, I own thier stock in my 401(k) and am VERY happy with their product.

     

     

  • Guest

    We at IncrediMail understand your frustrations and would like to try and help. We also encourage you to share any feedback with us at this link (http://www.incredimail.com/english/contactForm.asp?deptSelect=1).

    We invite you to visit our extensive self-service area (http://www.incredimail.com/english/help/faq.asp?lang_id=9). You may also send an email to our customer services department at Support@incredimail.com.

    Thank you for considering IncrediMail

  • liljet57

    I have incredimail on my desk top but when I click on it , it is saying you need to download the flash before using incredimail. I thought i did but apparently i didnt. So i went to adobe and the same thing. I cant use incredimail because of this SOME ONE PLEASE HELP ME////

  • al smith

    Can not say to much,All mail that is recived and sent is data-based for the US. Gov. ASA program. Why else would the site be so hard to remove ? That is about the size of the matter Big brother has his eyes on you……… good Luck and have a nice day..

  • Angelika Pickavé

    Ladies and Gentlemen,

    I have a problem! I am a Gold member, but I can not send the gold-mails with the weekdays. Now I should be pay it again? This can not well be right, I have them in my system, but they are no longer usable. What can I Make now?

    I’d be very grateful for a help.

    Thank you very much.

    Angelika Pickavé
    Jagstweg 33
    45219 Essen

  • C.D.Visser

    Mijne-Heren:
    Met deze wil ik even melden dat mijn incredimail op internet niet door komt? Ik kan geen Emailberichten ontvangen en verzenden wat doen we eraan? Groetjes.

  • Don

    I am getting a error message on my Incredimail, Keylib Error #15 File Missing Can You Help?