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856 commentsSunday, February 15, 2009

eBay Wants Its Sellers Back

Makes Feedback and Payment Policy Changes

eBayEarly last year, eBay inflicted some damaging policy changes that sent many sellers running for the hills. Now, they apparently are changing the rules to remove negative comments left by customers towards the sellers.

A couple months ago I talked to a number of eBay sellers, and all but one of them told me that eBay's feedback policy was their biggest frustration. It now seems that eBay has decided to hear the howls of disgust from its users that have been going on for the majority of the past year. Ecommerce Journal reports:

The move to change the Feedback policy was prompted by numerous requests made by the cross-border sellers who received negative comments from customers while there wasn’t actual fault with the merchants. Now eBay will be removing feedback if: the listing meets the Customs Requirements and/or the seller receives a negative or neutral Feedback comment, which references customs delays or customs fees. Merchants in turn are obliged to advise the buyers that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

There was also a lot of frustration about eBay's payment policy. Many were enraged by the favoritism showed to eBay-owned PayPal. eBay will reportedly now be adding Moneybookers and PayMate as acceptable methods of payment starting in February.

Paymate and Moneybookers to be accepted by eBay

eBay users have been quite vocal in their displeasure with the famous auction site. It seems unlikely that many of them that have been so passionate will be willing to go back to eBay just because they finally acknowledged these issues. But the brand power that eBay carries does pull a lot of weight. Are you (or were you) an eBay seller? What do you think?

News Tags: auctions, eBay, ecommerce, paypal
About the author:
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Twitter: @CCrum237

It Will Take More Than An Apology

The amount of resentment that EBay generated in the last year with its idiotic and abusive policies will not be undone quickly. They treated their core base of sellers like unwanted trash, in their pursuit of the big bucks sellers, and now are paying the price. The sellers WERE the buyers in most cases, and the changes were deeply self-sabotaging to the site. Firing Donohoe and implementing some major revisions--like abandoning the worthless Best Match and DSR policies--would be a good start.

DONAHOE SHOULD GO

The changes started in early 08 when John Donahoe took over the reigns from Meg Whitman. I am currently a seller on the site.

The changes have been nothing short of disastrous. Many sellers have left. New venues are and have sprung up. Bonanzle is a stand-out. If Ebay doesn't change their arrogant course of action, this site will be nothing more than a business course in colleges: "How Not To Run a Corporation." Books will be written about Donahoe's assinine plan. Google, 'John Donahoe and Legg Masson' to see how insane his mind works.

Donahoe will not address the users; he stays hidden. I'm convinced he's scared of us. Yes, the sellers are loud. Ebay was the people's venue-the flea market of e-commerce.

If Donahoe cared about this company or about saving people's livelihood, he should resign. Anxiously waiting Q4 Earnings.

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