Customer satisfaction has proven to be one of Apple's strong points, as indicated by the American Customer Satisfaction Index (ACSI) this week. Unfortunately, there are still some customers who are far less than satisfied by the company.
An Alabama woman named Jessica Smith is one of those customers, and she intends to bring many more of them out into the light with her, by filing a class-action lawsuit against Apple.
The suit involves the iPhone 3G, and a 10-page document lists her complaints with the phone and its service. Complaints maintain that the phone finds a connection with AT&T's 3G network less than a fourth of the time, the number of dropped calls is unusually high, and the service runs slowly. This is despite the fact that her hometown of Birmingham supposedly has great 3G coverage and Apple's ads tout the device as "twice as fast for half the price."
Apple did release an update on Tuesday, addressing connection issues, although according to Marin Perez of InformationWeek, the problems haven't all been fixed. Many people are still finding issues, and might just be interested in that class action suit.
Technology enthusiasts are happy to just sit back and watch. "If nothing else, we might learn from the suit where exactly the phone's problems lie, and that might be worth the ride, even if it takes a long time to get there," writes Matt Buchanan at Gizmodo.
However, the average consumer, who, like Smith, rushed out to buy the phone, probably does not have such a nonchalant attitude. If more people come forward, Apple might have a hefty fee to pay. The negative publicity for the phone is not going to be too great for sales either.
I think its good for Apple. It will keep then on their toes and make sure the phone operates like it should. The alternative is how other companys just let the people scream or how Microsoft get market share and gets lazy.
Me personaly? I am counting the days to my new phone, plus I think the one I get will be de bugged....
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I will Stand UP FOR APPLE!
Well I hope people will not only NOT Come out against Apple, but will stand up for them. My Service is great. My phone works great. What is it with people this century that feel that every time they get a hickup in anything technology related that they should try to sue the pants off of the company that created it. Work with them not against them. Sure go ahead keep it up and Technology companies will stop innovating and take your service and phone back to the stone ages. Do you really want to talk on a pay phone again. If you don't like it, get a refund and go get your self a Verizon Phone and surf the internet on a 1.5" screen.
Every company is going to have some problems in some areas. This is not a global problem. Don't jump on the band wagon with this person and try to take down a company that is trying its hardest to produce you a product that is better than anything out there currently.
There are problems, I'm not denying that, but they are not all Apples fault. The issues are primarily with AT&T. But Don't sue them either. It's getting better and everyday they are working to try and resolve these issues.
I have been a long time fan of Apple products and they have never dissapointed me. Sure I've had issues, no one is exempt from having issues but I don't go and try to sue them. I get my problem fixed and wait for the updates. I've always had less issues from apple than any other company that I have purchased from. God, what if Microsoft controlled the cell phone market. We couldn't even keep the darn phones from crashing everday much less a dropped call every now and then.
Thats my rant and I'm sticking to It