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eBay Changes Feedback Policy For Sellers

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Says it's about accountability

Online auction site eBay has begun to introduce changes in the feedback that sellers can leave about buyers. The changes were first announced in January.

Sellers on eBay are no longer allowed to leave neutral or negative comments about buyers on the site. eBay has also changed the way it calculates a member's positive feedback percentage score.

eBay told users on Monday that as it continues to update its database, some sellers would see a temporary difference in their scores displayed on their Item pages and on their Feedback profile.

eBay says the feedback change was necessary because of an increasing number of sellers leaving critical ratings for buyers who gave them negative ratings.

Brian Burke - eBay's Director of Global Feedback Policy

"What we discovered through research was that any negative feedback that the buyer gets reduces their purchasing or willingness to purchase within the marketplace," Brian Burke, eBay's director of global feedback policy told CNN. "The goal behind the changes is really to make sure that we've got buyer accountability and seller accountability."

Sellers on eBay who want to leave feedback now see a new page that gives them the option of leaving positive feedback or leaving feedback later. The page has a link to another page where sellers can report problem buyers over the following issues, unpaid item, feedback extortion, feedback abuse, malicious buying, and customs fraud.

Some sellers are not happy about seeing changes to their percentage score. eBay Australia  has a pop - up box that says,"Buyers, you can no longer receive negative or neutral Feedback from sellers. You should leave honest and accurate Feedback without the fear of receiving negative or neutral ratings."

 

About the author:
Mike is a staff writer for WebProNews.

127 Comments

Have you seen the clothes line on ebay

Ebay quality of product is slowly vanishing with cheap products seaming to become more prevailent. How can a dealer with a quality product compete on ebay?

Ebay eat my shorts!

Ebay has been a pain in my butt for a long time now and I only use it when absolutely necessary. There are many other platforms out that can provide the exposure that ebay does

Rules- Rules and more rules

I love some aspects of ebay but there seems to be so many rules at times you wonder if its all worth it!

The problem is this eBay

The problem is this eBay have all the control over us, because they know they have the highest amount of hits per day for a auction site and they know sellers will list on there site. EBay will only change once sellers stop selling on the site and go to a new auction site. We need to invent a site better than eBay, the ebay feedback system is the most one sided feedback system, how can a seller warn other sellers that a person is a scam buyer.

EBAY

ANTERNATIVE TRY IT FOR FREE NO LISTING FEES

HTTP://WWW.BARNBID.COM

reply

All sellers are greedy

All sellers are greedy selfish arrogant wankers who give you minimal service and charge as much as they can get away with. Fuck em all. What EBay did was totally justified. In addition they should have thrown all sellers in prison and beat them to death.

Cheers.

Since when do you ship

Since when do you ship before getting paid? You obviously are either clueless about how to do business online or just way too trusting. Holy shit dude....

Whatever

You are a complete douchebag. Do us sellers a favor and do an online purchase of a long 2x4 to shove up your ass. Many of us have been selling for years and taken many "hits" from buyers just to keep the peace and perpetuate our 100% feedback. Blow me.

eBAY CHANGES

EBAY CHANGES ONLY BENEFIT EBAY AND LIMIT FREE SPEECH AND A FAIR EXCHANGE OF FEEDBACK. IT'S A STUPID SYSTEM WITH A LOPSIDED OUTCOME I REFUSE TO RESPOND OR LEAVE FEED BACK IN.

SELLERS ARE NOT GREEDY. THEY MAKE THE SYSTEM WORK AND WITHOUT SELLERS THERE WOULD BE NO BUYERS AND EBAY.

EBAY SUCKS, ENFORCES ITS POLICIES UNFAIRLY AND IS SELECTIVE ABOUT ITS RESPONSE TO VIOLATION REPORTS.

THEY HAVE HUNDREDS OF ITEMS WITH MAMMOTH OR IVORY IN THEM AND DOZENS UPON DOZENS OF IVORY AND MAMMOTH TEETH ON LINE RIGHT NOW ALL OF THEM IN VIOLATION OF THEIR POLICY. THEY WERE ALL REPORTED TO DEMONSTRATE THE POINT I JUST MADE ABOUT SELECTIVITY AND NOT ONE ITEM WAS REMOVED...NOT ONE..

EBAY IS A FRAUD AND NEVER ADMITS TO BEING WRONG. THE PEOPLE WHO REVIEW THE LISTINGS LACK ANY REAL INTELLIGENCE AND CAN'T MAKE A DECENT DECISION ON THEIR OWN IF THEY TRIED.

THEY CAN'T GET PAST CANNED ANSWERS AND PRE-APPROVED RESPONSES IF THEIR LIVES DEPENDED UPON. EBAY IS ALL ABOUT THEIR BOTTOM LINE AND NOTHING ELSE AND THEY PAY HACKS LIKE THE CLOWN WHO WROTE THIS INITIAL ARTICLE TO WRITE FEEL GOOD EYE WASH.

THIS IS AN EBAY SUPPORTED BLOG LOOKING FOR FEEDBACK.

HERE IS SOME FOR YOU EBAY...TRY THE NEXT CLASS ACTION SUIT THAT IS BEING BUILT AGAINST YOUR COMPANY...YOU LOPSIDED ASSES HAVE GONE TOO FAR AND YOUR SELLERS ARE REVOLTING..

YOUR DAYS IN THE SADDLE ARE NUMBERED.

ebay gone bad

you are right about ebay, I will no longer be selling anything on ebay, and I cant wait till a better auction site comes along, who ever heard of shipping a product and then have to wait for a feedback to get paid.

I partnered with the top Ebay competitor!

I quit Ebay! Now Iam out for revenge! Lets stick it to them like the greedy sons of ####### did to us. I now have my own website where I sell Amazon products, that means I make money off other peoples auctions. Plus I can list all the products of my own that I want, (I do not have to list them with Amazon first) I just put them up on my website. I can also put all the affiliate links banners and digital products that I want on MY webpage and get paid for it. I have my own domain name so Iam building my own brand name and customer base. It was a turnkey website setup and ready to go when I started it, but with the online editor you get with it you dont need to know HTML or any programing to add your own products,banners, affiliate links, or digital products. I can change the site to look anyway I want its very easy to do. And I offer my costomers Free online games,news ,weather, sports and more. All for $20 a month. Why pay Ebays fees when you can have all of this and amazon will pay you to sell other peoples poducts along side yours , and you dont have to list anything on amazon if you dont want to? Go to my site Durashopping.com to see an example of this Website. I have modified the site(you will not get one just like it) to look the way I want, you can do the same very easy. If you also want to do this- just click the green banner at the top of the page.

durashopping.com

Ebay better ?

eBay Changes a lot for women? But i think it is still in high fee. Right? Do you know www.taobao.com from China? It is total free, and the alipay is total free. Our shoes WWW.ELEVATINGSHOES.COM selling online store are sold in taobao too, but not yet in EBAY by now. Maybe in 1 or 2 month later.

John Donahoe should have listened to the loyal old sellers

What comes around, goes around. Now take a look at ebay, thanks to their policies of rewarding the wrong customers.

Their loyal sellers had enough. Now they are leaving. The Ebay CEO's did not improve their site, they ruined it. It's too late now.

Get your own site

I got sick of ebay so i opened the Melbourne clotheslines shop. Anyone can do it. I sell far more clotheslines on my own shop than i did on ebay. Ebay think they own the web, show them that they do not.

Get your own site.

I agree with Melbourne coneslines.Get your own site and spend time promoting it.No fees,no hassle with feedback and no paypal.I did it,selling tools with my web site Baconsdozen and it's a big relief not to have to rely on ebay with its self destruct policies to sell your goods.

Very nice

Since its establishment after sparking uproar in the Valley Asalkon keen to move the site for its quality and this is now proved much
Surprisingly, the matter is that Microsoft did not try to buy the site

It's all about ME!! No, really!

Would ya believe that when eBay changed their policy on feedback, I thought they’d done it because of ME? I griped at the message board. My message was removed for being of such a gripy nature (ew!), I was notified, and I replied as to how lovely it would be if the eBay cops paid such close attention to the seller practice of retaliatory feedback as they’d paid to my little comment on their message board. In my gripy post, I had explained how a dreadful experience from a ripper-offer had caused me to go from 150 mph to zero in a minute flat as an eBay shopper. My "thing" is vintage comic books, Katy Keene specifically, also books and movies.

I didn't eBay again for at least a year after receiving a comic book from a power seller that had 3 pages missing. Seller would not respond to my emails. Don't tell me this shocks you sellers, come on, what is a buyer to do? It happens constantly! This seller had a slew of negative feedback, but I had been mesmerized by the comic book I wanted (for nostalgia's sake), and not even checked (totally my fault, but hardly illegal or dishonest). After nearly 2 months, I gave up seeking a refund, quit asking to return the book, and left the negative feedback the seller deserved, nothing needlessly nasty, just the facts. INSTANTLY, not MINUTES later, I received retaliation as follows: SPOILED BUYER, BEWARE!!!!! Offered to refund money, buyer refused!"

Boy, oh boy, oh boy.

I'm only kidding about thinking the policy change was "about me" of course. But I love the change. Ebay is EXACTLY right in determining that ugly feedback from dishonest seller to upset buyer causes buyers to go away, cools a buyer's blood, moves them to decide wisely that eBay-ing is an oft-silly, expensive habit, best forsaken anyway. That's what it did to me for a year, in the middle of my vintage comic collecting ROLL.

Now I've got a new beef with eBay sellers. This guy added a 2 dollar handling charge after the auction ended. Shipping was already $2., that's why I bid on the thin comic book. Turned into FOUR dollars AFTER the auction ended. Sure, his listing quoted $2.00 twice, as he now insists, but it did not look like a SEPARATE charge for each, 2 for shipping, 2 more for handling, the way he had it. Why not just up-front admit shipping/handling will be $4.00? Because he got a lot more bids by showing shipping/handling to be $2.00!

The extra 2 bucks had to be ADDED by the seller AFTER the deal was done, not as shipping, but as "seller has added the following charges" on the invoice he sent. I questioned that, made my unhappiness clear to him, politely, even though I had already paid, and quickly. So he cancelled the sale and refunded my money. The CUTEST part is, it shows on my Paypal account as an item I have not paid for. It appears on my eBay account the same. "Need to pay for item" appears where "Leave Feedback" should be. I can't leave feedback for this seller, neutral or negative, nadda. Clever, eh? I wonder how he swung that little trick.

He is a "new" seller with only 90-something transactions. I say, he is an OLD power seller with a new identity, and I can certainly see why he needed one.

At the least, he deserves a neutral rating with "seller cancelled the transaction" as feedback. Many buyers give “negative" for this, as well they ought.

Where one “buyer” here has proclaimed that you can’t judge a seller unless you can look at the kind of feedback they leave for their buyers…what nonsense. I have never heard this reasoning before. I doubt that anyone else has, either.

The Dishonest, Bad Seller’s ability to leave ugly retaliatory feedback for any buyer who tries to get fair treatment HAD to go. How can you all possibly argue with that? (I never did get that worthless comic book returned or a refund. I ate the loss. The seller is still at eBay, going strong, still racking up negative feedback, along with positive...but no longer able to retaliate, thank heaven. Because LOTS of buyers are also sellers, retaliation can be devastating.)

Or, maybe I only feel this way because I am an honest, reasonable buyer. I can’t imagine being any other way. Rip-offs come from the seller. Not the buyer. Or don’t they?

I can no longer spot sellers

I can no longer spot sellers to avoid because they are forced to leave only positive feedback. Before, I could spot sellers to avoid by the nature of the feedback they left for others. How can I buy with confidence now unless it's from a seller I bought from before the new feedback policy and already know? By the way....that number is growing smaller. And what of all the nonpaying bidders that cannot get negatives that would help warn sellers, that drive bidding prices up to the point where they win then don't pay when I would have paid?

And the worst part....

Is when a buyer bids, wins, and doesn't pay. You're still stuck paying the damn feebay listing, selling fees.

Ebay,who is ebay.

Would you pay anyone to advertise your stuff,who charges you wether you sell it or not,Whos customer service is absolutely hopeless,who will not speak to you on the phone or give you an address to write to,who demands you use their own expensive bank,who fixes the price you can charge to post,who allows your customers to publish lies and nonsense about you but denies you the right of reply and swaps and changes all rules at the drop of a hat.
You would?
You must just love ebay.

eBay's unfair feedback policy

eBay soooooooooo SUCKS! After almost 6 years of perfect feedback-I got a negative from someone who didn't even give me a chance to even respond if there was a problem. I contacted eBay 2x over this and was ignored-screw you, eBay.

goodbye ebay from this seller, craigslist is my new venue

goodbye ebay from this seller, craigslist is my new venue craigslist lookers and buyers are finding out how to find usa listings for items they are looking for using google search, and sellers on craigslist are finding out to let buyers know that they will ship items and how much shipping will be.$ craigslist is the NEW ebay, with better seller relations. too bad for ebay, they appear dead due to their management.

I also feel Ebay's policy is

I also feel Ebay's policy is unfair. I have more often than not been the buyer and NEVER have I experience blackmail or negative feedback from a Seller. I have, however, felt the sting of ebay's new feedback policy. I am not a high volume seller, I am a private individual who mostly buys and sells only occasionally. Last month I sold 3 items, one person rated shipping low (even though it arrived within the time period stated) and the other two buyers have not left any feedback. I have left them both positive feed back. This caused my seller raiting to drop below 4.1 (it is at 4.03) and I cannot sell for a month, or until I can beg the other two buyers to leave feedback. but I ask you. How is this fair? For the small ebayer this policy spells disaster. I plan to do my selling elsewhere.

ebay feedback policy

Ebay’s feedback forum is extremely skewed and unbalanced. I use the word forum loosely since nowhere in this process is there an opportunity for discussion or debate. After over 10 years of being both a buyer and a seller I received my first negative feedback out of several thousand transactions. I tried to satisfy the buyer with a full refund for a product that was broken in shipping. She refused to return it, stating that she would glue it but left me negative feedback anyway. I tried to coax her into changing her mind with an apology, a re-offer of a full refund, and an explanation that even though I packed it in Styrofoam and a box within a box, accidents happen at the post office, but she wouldn’t budge. All I received from ebay reps were, “I understand your frustration, but there is nothing I can do”.

How it works now .. and they call this fair???????

Imagine this ... two scenarios for the past month Seller been trading on ebay for 3 years - prior to this month 100% pos+ feedback - many many very happy customers as seller goes out of her way to be friendly and helpful. Transaction #1 You list an item - it sells to a 0 feedback buyer who bid at the last minute. Buyer does not pay - email daily, emails ignored You lodge an unpaid item complaint. buyer pays - just before complaint automatically closes. You ship item (buyer wont pay for insurance, just basic post) Buyer leaves neg feedback that item never arrived Buyer lodges item not received complaint via paypal Paypal freezes funds while they pretend to investigate Paypal wont accept post office receipt as proof of payment, wanted tracking number etc only available here if you pay for registered post - much more expensive than normal post buyer only paid for normal post) paypal returns buyers payment. Seller now has 1 negative comment, no payment and no item plus is out of pocket for sellers fees and postage. Buyer cant even leave a neg to warn other sellers. Transaction #2 Item sells - all details clearly listed in listing. Buyer ignores invoices for a week. Buyer emails complaining about shipping and handling (clearly listed and fair fees - buyer knew fees before they bid) Reply to buyer that postage is not negotiable as I only charge exact fees - no handling - and ask again for payment. Buyer states that if postage is not given for free they will be unhappy and might have to leave a negative feedback. Seller passes email onto ebay as buyer is breaching ebays rules by attempting feedback extortion. Ebay does nothing! Seller gives buyer option to either pay or cancel transaction as postage must be paid as I cant afford to post it for free. Buyer pays after rude abusive emails with revolting insults, and said if seller cancel they will leave negative and bid on all my listings to cause trouble. (against ebays rules) Seller emails ebay about the situation "copy and paste" reply received advising of sellers responsibility to complete transactions. Seller posts item - as soon as email sent to buyer to notify its posted buyer leaves negative feedback about condition of item that they haven't even got yet - refers to seller in feedback as a scammer. Seller contacts ebay about negative feedback and explains whole situation including full proof with emails etc asking for feedback to be removed. Feedback stays - seller left with bad UNFAIR feedback and no way to warn other sellers as no neg can be left for buyer. Seller now has 2 negative comments that are unfair, reduce listing ranking and higher fees This is on top of 4 other NPB this month (3 were 0 feedback buyers - no way to block them) - and I am paying ebay for this !!!!!! I have some listings left but as soon as they sell Im out of here - I may not be your biggest customer ebay, but I am not leaving alone and without sellers say goodbye to your buyers!

thanks for your article.

thanks for your article. Very help me. I will more like visit to webpronews site. :) Fantastic

feedback issue

I'm actually considering starting a class action suit against ebay for feeback negligence.  In sum, I proved the following and ebay did nothing after 4 emails to them.

1. buyer through ebay messages said he would use feedback extortion.

2. buyer then left negative feedback under seperate account which he also used to shill bid on his other listings as evidenced in him leaving feedback for himself as well!! and admitting  this to me in ebay messages.

3. shill bidding is a federal offense (google it). i went from 10 people a day interested in my auction to 1 a month (based on interest messages sent to me and bids) because my feedback dropped so much from this incident. the same guy left negative feedback for alot of people as well and then puts in his ads that he's got 100% feedback and is a trusted seller.

4. in my feeback buyer then went in under another account and said that both accounts were his and that he made a mistake (but the negative stayed and my feedback dropped 15%.

thanks ebay. thanks for not helping and causing the loss of income.

 

yes you can still dispute

yes you can still dispute the seller if you paid with paypal by filing with paypal a dispute

Others our better than ebay

I have given up on ebay and moved on.  I sell things on the cheap and when it cost more to sell it's time to move on.

Ebay makes it tough!

Tough for businesses now to make a living using Ebay.  The margins are so thin on many items that the Ebay fees cut into profits.  I'm sure that there will be someone who comes along and does it right ... Web 2.0 For Auctions or something.

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