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CommentFriday, November 16, 2007

Google Asks About Gmail Problems

For the record, there’s still a “beta” tag on Gmail, and so users may not be entitled to complain too loudly.  Nonetheless, issues including empty inboxes have been reported, and an official “Gmail Guide” has inquired about another matter.

“I know that some of you have been experiencing problems loading accounts and are redirected to basic HTML view,” wrote the Guide on a Google Groups forum.  “We need your help to resolve this!”

That’s a little disconcerting, although, all in all, probably fair enough - better a public effort to fix things than a behind-the-scenes, we’re-screwed nervous breakdown.  Of greater concern is the empty inbox issue.  This doesn’t appear to be widespread - and “this,” by the way, is exactly what you’d imagine judging by the name of “empty inbox issue” - but it’s becoming a sort of scary tale.

Tamar WeinbergAll the more so because Google hasn’t acknowledged the existence of a problem on its end.  Of course, the company will be hard-pressed to prove a negative, and there may be nothing to admit.  Still, the reports were enough to make Tamar Weinberg write, “Thankfully, that’s not happening to me or any other forum members for that matter,” and I have to echo her sentiment.

Stay tuned - Google seems ready to discuss one of the two problems, anyway, so we’ll hopefully hear when it gets fixed.

About the author:
Doug is a staff writer for WebProNews. Visit WebProNews for the latest eBusiness news.

Note from Google

For privacy reasons, we don't address individual user cases, so we can't go into details on the specific cases cited in the IDG article. However, we have not seen any unusual spike in reports of compromised accounts, nor have we seen any technical problems with Gmail. We know how important Gmail is to our users. We use it ourselves for our corporate email, so we take reports like this very seriously. We encourage anyone who is having any kind of technical difficulty with Gmail to contact the Gmail Support team through the Gmail Help Center at http://mail.google.com/support/ .

Clarifying...

To clarify, we haven't seen technical problems in relation to the user reports cited in the IDG article. The Basic HTML view some users are seeing is a separate issue.

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