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| Dude, Dell's Getting Sued |
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“At Dell, customer service means no service at all," Cuomo said in a statement. "Dell’s consumers were intentionally misled, and they had to pay for that privilege."
The lawsuit cited Dell and Dell Financial Services (DFS) for engaging in 'bait and switch' financing tactics. Offers of no interest or no payment financing were denied to customers, even ones with good credit scores, when they tried to buy something under those offered terms.
People sometimes did not realize their computer purchases through DFS were being financed at massive interest rates of 20 percent or greater.
The lawsuit also accuses Dell of refusing to satisfy requests for onsite repair service from people who purchased service contracts under those terms. Dell also used defective parts or whole systems to repair or replace customer machines, the suit alleges.
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Comments
Dell Financing
How can I get more information on this? I was taken for. I was told 12months interest free. Second month into it they started charging 29.99%intrest. please give me some info on how to get this straight. jamienicolee1@yahoo.com
About time
Personally i think that it is about time someone has started with that. I do not like dell. Over the years their practice of making hardware in their computers proprietary has, in my view, made it a bad choice for customers. I would never deal with dell personally because of that reason alone. As for the false advertising, I don't have an opinion simply because there are so many companies out there that do that and singling out Dell for that is simply put stupid.
About damn time! Shame on
About damn time! Shame on you Dell.
DELL are crooks!
Tell you dirty rotten lying no goods! you ought to be ashamed of yourselves.
Dell's Side
Hi David,
It wasn't clear in your report but, for balance, I'd like to present Dell's side. We deny the claims and will represent ourselves vigorously in court. Here's our public statement: "We're confident that our practices will be found to be fair and appropriate. While even one dissatisfied customer is too many, the allegations in the AG's filing are based upon a small fraction of Dell's consumer transactions in New York."
Thanks,
John
re Dell's Side
Hi JohnP,
Thanks for adding Dell's side of the story. I will be interested to see Dell fight these accusations. I can't help but feel that at some point we're going to see an announcement of a settlement with no one admitting fault here.
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