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vtiger announced the release of vtiger CRM 3.2, a complete Open Source CRM solution with most of the standard features expected from a commercial CRM package.

The product comes with Security Management, Product Customization, and Microsoft Outlook plug-in as part of this open source product. It is easy to use and highly intuitive browser-based software that offers flexible solutions for managing customer relationships. vtiger offers well-rounded training and customer support backed by a highly dedicated team. The software is free and an alternative solution for small- and medium-sized businesses that require CRM functionality in a single integrated system.

vtiger's Contribution to Open Source

vtiger CRM 3.2 is built over the proven, flexible, and scalable LAMP/WAMP technologies. vtiger's contributions to the open source initiative includes hassle free executables for Windows and Linux operating systems and a Microsoft Outlook plug-in. vtiger CRM is an open source product that is staged in SourceForge.net with additional CRM-specific modules including Product Customization, Security Management, and Lead Management. In addition, message boards are integrated to provide collaborative communication among vtiger CRM users.

Business Benefits of vtiger CRM

-- Increase revenues with minimum investment required

-- Track the sales life cycle and efficiently manage customer relationships

-- Manage support and services issues

-- Create customized reports

Key Features of vtiger CRM

-- Excellent training and customer support from a highly skilled team

-- Create team-based roles and assign modules to users according to organizational structure

-- Customize the application fields including pick lists as per business requirements

-- Localized support in German and Dutch

-- Synchronize contacts and tasks between Microsoft Outlook and vtiger CRM

-- Add customer-related incoming and outgoing e-mails from Microsoft Outlook into vtiger CRM

-- Filter e-mails in Microsoft Outlook and add relevant e-mails to vtiger CRM

"We started with a vision to provide our customers with affordable enterprise-class CRM software by integrating best of breed open source technologies and bundling them with our world-class support," said Govind, Product manager at vtiger. "Our customers will have an easier time combining third-party open source software with Windows and Linux operating systems using our solution."

CRMNewz focuses on business software strategies that provide competitive advantage by improving business decision-making, enhancing business performance, and maximizing the lifetime value of customer relationships.