Is Bing Making Google Better?Competition Breeds Better User Experience
Today's "mature market" is not your father's "mature market." It is, on average, healthier, wealthier, and more active than any similar cohort in history. More than 80 million strong, with another 40 million to be added to its ranks by 2020, Americans who are 50 or older comprise a critically important market for a number of categories-some of which may surprise you:
The first thing to keep in mind is that the 50-plus population has three distinct segments, each of which came of age at different times in our history, and whose attitudes and behaviors are informed by those crucibles.
While each group has fared well financially, especially compared to their parents, none has done quite as well as the Baby Boomers and the Silent Generation; that is, people roughly 50 to 70. Moreover, the younger segments in this market are poised to inherit anywhere from $180 billion to $11 trillion (depending on the source of the estimate and the impact of the current market on bequeathed assets). With all this wealth and disposable income, why have so many advertisers been so uninterested in this population? In spite of some notable exceptions (the recent Sony campaign featuring the tag line: "When your kids ask where the money went, show them the [video] tape") if you look at most advertising images, you would think that anyone with gray hair is sick and/or incompetent.
Another reason for advertisers shying away from consumers over 50 is the conventional wisdom that they are extraordinarily brand loyal and less likely than younger people to try new products, much less new brands. Keep in mind that Boomers are the original cynics, always questioning authority and convention. Many are technologically astute and interested in how technology can enhance their lives. A 2000 Roper study found that only 35% of people aged 50 and over "did not experiment with brands once they found one they liked," a seven percentage point drop from a similar study in 1997.
Marketers and advertisers should note that today, people in their 50s and 60s tend to act and think like they did 15 to 20 years ago. As a 2002 U.S. News & World Report article says that Baby Boomers will soon "rewrite what it means to be a senior citizen." Along similar lines, a study conducted late last year by The Second Half, a consulting firm that focuses on marketing to this age group, boomers-and many of the Silent Generation-are also rewriting what it means to be retired.
Therefore, the wise marketer will discard traditional images of middle-aged and older Americans and focus on a different communications strategy. Here are some tips for direct marketers.
The bottom line is: don't count out the 50-plus market. They have much more disposable income than Generation X or the Teen Market, and are quite willing to spend it to enhance and enjoy their lives. Anything that will facilitate their enjoyment of new experiences will find a receptive audience.
Ann D. Middleman is Principal of ADM Marketing & Research Consulting, an independent practice whose mission is to help companies become knowledge driven, rather than assumption-driven, with respect to their marketing decisions. You can learn more about the company at http://www.admmarketing.com
Is Bing Making Google Better?
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