Tips for easy credit forms for businesses

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If your business extends credit to its customers, you probably use different forms and notices. Here are four reasons why your forms should be simple and easy to understand:

1. “Plain English” is good for Customer Relations.
2. Customers Expect and Need to Understand what you have to say.
3. Customers need to understand their obligations.
4. “Plain English” and easy to understand forms can save you money.

Your forms and notices should:

  • contain everything you want your customer to know about your credit policies
  • limit content to what is essential to protect your company’s interest
  • say everything the law requires, in the manner the law requires
  • be simple and easy to understand as well as clear and organized
  • neat and easy to read

To change a complicated form to an easy form for customers to understand you can change a few words that will help tremendously, such as:

Change: To:
Shall be deemed is
Under the provisions of under
Is empowered to may
Is required to must
Indebtedness/liability debt
Is hereby granted receives
In and to in
Due and payable due
Rights and remedies legal rights
In excess of more than
In the event of if
Computed in accordance with figured by
Each of the undersigned you
The loan evidenced hereby this loan

You should also eliminate unnecessary words, and keep sentences and paragraphs short. When you use lists and use examples it helps the customer to understand better.

Michelle Dunn is the author of “Starting Your Own Collection Agency” and “MAD Collection Letters and Forms.” Visit her site at http://www.madagency.com or her online credit and collections community at www.credit-and-collections.com.

Tips for easy credit forms for businesses
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