The Yahoo Mail Woes Only Continue

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The Yahoo Mail Woes Only Continue
[ Technology]

People are becoming increasingly frustrated with Yahoo Mail, and it’s no longer simply about the recent redesigns it has forced on users. Now, it’s experiencing actual service disruptions, and lengthy ones at that.

Have you experienced any issues with Yahoo Mail? Let us know in the comments.

The latest round of problems have been going on since at least Monday, and only on Wednesday did the company address them in a blog post. Jeffrey Bonforte, SVP of Communication Products, writes:

We are very sorry for recent difficulties with Yahoo Mail.

Some of our users have not been able to access their mail since 10:27 PM PT on Monday night, due to a hardware problem in one of our mail data centers. The issue has been harder to fix than we originally expected.

We have dozens of people working around the clock to bring it to a resolution. We believe our current efforts will restore our users’ access to their inboxes by 3 pm PT today. We’ll post again then on our @YahooMail Twitter handle.

That Twitter account has indeed been busy:

By 8PM Eastern on Wednesday, Yahoo said that “most” affected users would be abel to access their Yahoo Mail accounts, login to them and send and receive messages as it continued to restore access for the rest of affected users. The company warned, however, that users’ most recent messages may not appear in the inbox, but they were starting to deliver emails that were sent during the outage. While saying it would work as fast as possible, the company acknowledged that it could take a while.

The company issued another update at 2:15AM Eastern saying they restored POP mail access, but were still working on restoring IMAP.

“The affected servers have been up and running for over six hours and we’ve already delivered over 30% of messages sent during the outage,” the company said.”We expect all emails to be delivered by tomorrow afternoon.”

It went on to say that some users may still have trouble accessing their accounts. That was the last updated as of the time of this writing.

Downtimes happen to even the best of services from time to time, but Monday night to late Thursday morning is a long time, especially for a service that is so critical to so many people and businesses.

All Things D’s Kara Swisher, who is a frequent reporter of Yahoo news and memo leaks, seems appalled by the lack of communication from Yahoo and its PR team surrounding issues with Yahoo Mail.

Noting that some reports indicate that outages have been occurring for “many days,” and that complaints have been mounting for weeks, she writes, “What is consistent are two things: Outages have been occurring regularly and Yahoo has been woefully negligent in informing its users about the problems. They have also declined to return emails inquiring about the issue and others related to Yahoo Mail from this site for weeks, in perhaps the most astonishing display of PR incompetence I have experienced in a very long time. Heretofore excellent communications staffers I have worked with in the past have seemingly been rendered mute.”

It’s pretty incredible given the beating Yahoo Mail has taken in the media, and more so in comments sections where users frequently voice their outrage.

Swisher also shares an additional interesting nugget that users are sure to love. Jeff Bonforte, who is running Yahoo Mail had some interesting words in a recent company meeting. Swisher reports that he “made a joke that many in attendance did not find funny at all”:

While acknowledging customer complaints and dissatisfaction, he added that Yahoo would need to “kick the users hard” in a certain body part to get them to leave Yahoo Mail, according to numerous people there.

It doesn’t sound like he’s too worried about losing users, but that was before this week’s mass downtime that has drawn so much attention. For people, and especially those with businesses to run, not having access to email is a pretty big kick in the something.

This also comes after Swisher exposed an email from Bonforte and Yahoo CIO Randy Roumillat, which revealed that even Yahoo employees have been reluctant to use Yahoo Mail.

Regardless of how long it takes Yahoo to clean up the current outage mess, one can only wonder how much damage it has caused in terms of product loyalty.

Update: From the Yahoo Mail Status page:

Update 12/12/13 – 12:00 pm PST
Here’s our latest update: We can confirm that 97% of affected users have access to their Mail accounts on web, POP and the Yahoo Mail iOS, Android and Windows 8 apps. For these users, we have delivered 80% of their queued messages that were sent from 10:27 PM PT on 12/9 until now.

We’re aware that some users are still having trouble accessing their accounts. We’re working tirelessly to restore access to their accounts.

We would like to clarify that for users impacted by this outage, their Yahoo Mail was working normally from 11/25-12/9. We’re still working on restoring messages that were delivered during this time.

We’re slowly ramping up IMAP access to ensure stability and maintain current users’ access.

Is this going to cost Yahoo some users? Share your thoughts in the comments.

The Yahoo Mail Woes Only Continue
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  • Monica

    I hate the new version of Yahoo Mail–it’s hard for me to navigate and find features that I am used to. I’ve been using Yahoo Mail successfully for 16 years and always enjoyed it until now. If I were someone who’s looking for a good general-purpose email program, I’d pick something else.

  • Tom

    Mail freezes up every time I open a link in an email

  • grace

    My email was completely down for 3 days, now I can get into mail on my desktop but it is a hit and a miss, I am now getting 2 and 3 of the same email thread, as for my iphone and ipad I cannot get email the response is ‘THE USER NAME OR PASSWORD FOR YAHOO IS INCORRECT’. I did download the yahoo app but dont like it and it is doing the same as my desktop. This has been going on since Monday evening about 7p CST. I sure hope they get this fixed soon.

  • It’s not just me?

    Thought it was just me. This yahoo mail seems like a trip back to the 90’s, except when it doesn’t work at all. #totalfail

  • Rena Davonne

    I have not been able to access my email at my address: rdavonne@yahoo.com since late Sunday afternoon. When I put in my password it is not accepted. Then, to my added frustration, when I put in my first question answer to “What street did I grow up on?” it tells me my answer is WRONG!! My answer is correct! It’s as if my account has been hacked, but I know it hasn’t been. Consequently, I am not receiving important high status email that I have being sent to me about the sale of my business! And to add salt to the wound, NO ONE from Yahoo has contacted me about any of my incident reports or returned my email calls for help! I used to be able to depend on Yahoo, but I am having to resort to gmail now.

  • Beth von Behren

    One problem: When I delete emails, they sometimes reappear. One solution (not related): I figured out how to turn off the conversation mode. It’s under “settings” (hover over the gear icon on the far right side, while inside “mail”). Select “viewing mail” and uncheck “enable conversations.”

  • John

    Yes I’ve noticed service problems and I’ve had a hard time adjusting to the new format. It is hard to tell who is saying what to whom on email trails. I also have service disruptions where email gets locked up and I have to restart it. This happens more on some computers than others.

  • Rhonda

    Yahoo mail has gone down for me DAILY. It’s getting increasingly frustrating, and I’m getting closer to ready to bail. I hate the new format! It’s harder to see the chain in my opinion, and it’s so frustrating to see that I have a new email in my inbox, only to have to go out of the inbox and back in to see it show up. Ridiculous!

  • Rachel burns

    I cannot access my emails since yesterday keeps saying not connected to server and incorrect id and password.
    My broadband connection is working fine and my password and I’d has not changed.
    Can anyone help or explain what’s going on.

  • http://www.patent-tech.com Supranets

    I have a business yahoo account. Their email service has been poor for at least a year. Yes, this week was a very back week. Seems to be worse in the morning.
    Marissa is out of touch. Per today’s Mirror, “Yahoo Mail users unable to access emails for four days, but Yahoo CEO denies problems”
    Time to start using my gmail account.

  • LaMoyne Heyart

    The problem I am having is I keep getting full page pop-ups that I have
    to cancel before I can read an email.

  • Jim Chaffee

    Yahoo mail cannot be opened at all anymore via Internet Explorer or Safari because I do not have the upgrade nor am I allowed to upgrade by Microsoft for reasons unknown. I know have to go through my AOL account, login and then I can read my mail.

  • http://Yahoo Leo Maillet

    I also had no email service for 4 days. The wonderful thought about this was, will I lose anything. The answer is YES, I lost all my folders I had for the past 15 years. All gone, wonderful memories gone, so those companies that have external storage would have made my day. Oh well on to gmail and tranfer what I can, then close out yahoo mail. Like everyone knows, the new yahoo mail is just like gmail only yahoo has squeezed every advertizement in all space availible not like gmail.

  • http://yahoo.com LaMoyne Heyart

    Before I can read an email a large pop-up appears on the screen and I
    have to eliminate it. This happens with each email and is a big problem
    for me

  • Reba

    I thought I hated GMail until Yahoo started messing with their interface and then stopped being reliable on top of that. I don’t care for Google much but Yahoo’s a hot mess.

  • Wayne Hauck

    We are a small company with about 12 users. Our email stopped working Thanksgiving weekend. Luckily, I was able to re-activate our account over Thanksgiving weekend. However, the historic emails are lost and we need to recover. I have been trying to contact Yahoo since Thanksgiving weekend to no avail. I have called a dozen times or so, and this is what happens. A voice recording says your wait time is X minutes and to log onto Yahoo to use the call back feature. Inevitably, after 20 minutes the phone hangs up on you. For some people, they can’t log onto the site because the account has been deactivated. For me, I am able to log in, but the website says the call back feature is no longer available.

    I used the online email as well as regular email about a dozen times over the last two weeks pleading for them to call me, but I have not gotten any response.

    Once I actually called and got through to a person! The support person asked me my phone number in case we got disconnected. I gave him my phone number. Then the phone got disconnected. I was waiting for him to call me back, but he never did.

    Yahoo support is like a black whole. It sucks.

  • JPB

    I always used Yahoo because it seems easier to navigate than gmail. Now errors are always popping up, I have to manually have to mark messages as read, and on and on.. Boo yahoo. They do have cute, motherly messages like “Thanks for cleaning up your spam. You are my hero” Thanks Marissa.

  • Carolyn

    have not been able to download attachments using google, works however through explorer and outlook

  • http://BeckerleLawFirm vivian Beckerle

    I do not use Yahoo for business but I have had several problems with it lately. I do not like the new design. But worse, it continues to freeze and “time out”. If I am not extremely careful, it groups my mail such that I cannot get out of the screen and just have to close it down and start over. I do not like it at all.

  • cortez cate

    ditto on yahoo.mail—at&t yahoo!!!anything AT&T touches will be pre designed for trouble…they are at least among the top corporate cheaters in the U.S. literally THIEVES! speaking of AT&T (actually SBC telecom is the problem) as bad as AT&T was prior to the breakup and then on the recovery and they were/are bad people!!! SBC is and always has been worse.
    My original provider was Pacific Bell and they were the best of all providers mainly because of stricter CAlif. regulations and watchdogs, but the culture of Pacific Bell was good….then comes SBC and they acquire PacBell and get rid of the better administrators and the whole thing has gone downhill since then (nearly 10 years now)…all the while Yahoo has been going that direction too…
    We need to unite and do something about both companies, AT&T and Yahoo!!!

  • Jason

    My Yahoo! Mail is barley functional still since Monday – only native Yahoo! apps are receiving mail. More importantly are a range of missing emails – including ones that had already been read and filed!

  • cortez cate

    I totally dislike both Yahoo and AT&T and I think it is the union of the two that has caused problems…I never had Yahoo problems until AT&T joined with them…AT&T is nothing but a corporate thief!!! with government protection and sanction because of all the taxes they collect!!!
    We need desperately to band together and do something about the problems both service (lack of) and thievery (by AT&T).

  • http://www.TeachU.com Chris Reich

    I have a couple of clients who use Yahoo email to below the radar when working with an outside advisor. For the past three there have been numerous issues from destroyed attachments to vanished replies.

    The service is so unreliable I don’t know why anyone is using it. 2 cans and a string might be a better solution.

  • Dave

    This guy Bonforte should be working for healthcare.org
    My IT guys are looking for me to move on. The redesign is simply pathetic and the outage is unacceptable.

  • Mike

    Why on earth do these guys have to mess with something that actually worked. It seems to be a twitch of some kind that software engineers have and that is to screw with everything until it is broken! Well now they have and everyone is peeved.
    Leave well alone when it is working dummies!

  • Frederick Venner

    Yahoo mail design is a short sighted miscalculated joke abomination of disillusioned innovation.

    No longer is the mail search really functional, but rather a dysfunctional repetitious and time wasting farce.

    The re-designers should be re-assigned to the mail room sorting bottle caps.

  • Sandra Matthews

    The new Yahoo mail sucks. It is so slow. They took away the tabs. You can’t go up and down to messages. The upload and download is awful. Very cumbersome. I’ll click on an email and get some stupid message that the link isn’t available. If it wasn’t the fact that it was for business I would drop them in a heartbeat. Took a good program and made it a nightmare!

  • Anonymous

    I can’t log in on my both e-mail yahoo accounts. This is just ridiculous there are many files and e-mails I really need right now.

  • http://www.earthsongranch.com Jessica

    It has been longer than a weeks time that Yahoo has had issues, computer locking up, can’t delete more then an old email or two at a time.. too many issues to list here, but it is really frustrating, email doesn’t send a lot of times, it times out, then times out again, then you put it in the drafts, and then maybe it will go!


    Nightmare on Yahoo Street! My e-mail will ‘refresh’ and send up 50 to 100 old emails from 2010 to 2012 as though they are new, unread emails.

    To find actual, new email, I have to pick through as many as 100 bogus OLD emails to find new stuff. Totally horrible service. I’ve used them for at least 20 years and have migrated everything new to Outlook and Office365. Very painful having to move addresses and contacts, but its the price to get something useful. I have used their PREMIUM service, but it, too, is complete garbage. Watch Yahoo stock head down into the tropics on value.

  • M.J.

    Jeff Bonforte says that the only way Yahoo Mail customers would leave their service was if Yahoo kicked mail users hard (you know where). Wow, tell us how you really feel about your users.

    Don’t worry Jeff, you won’t have to kick me, I have already abandoned Yahoo’s sinking ship as have hundreds of thousands former users.

    Yahoo’s recent outage is an attempt to “fix” what is irreparably broken. Yahoo’s core product has been turned into rubbish and advertisers would do best to spend their dollars elsewhere, since after getting “kicked hard” we certainly won’t be purchasing any products advertised by Yahoo.

  • W Kennedy

    Everything Yahoo changes gets worse, including its email service. The wonderful “New” Yahoo mail no longer shows the sender’s address in the email itself. To copy the subject, you have to go to Edit in the menu bar, rather than simply right clicking. Recently, the pathetic email client ceased opening attachments in Firefox. Now a days-long outage. Unreal.

    I have used various Yahoo services for years, but this company seems determined to make every single property it has virtually unusable.

  • http://career.com.ng/federal-ministry-of-youth-development-job-recruitment/ Darlington

    yahoo mail is rubbish, i have switch over to gmail…

  • Alan Broviak

    Yahoo Mail is so hell-bent at shoving their ads at everyone – never saw such a blatant desperate attempt to shove something at someone before – that the mail simply won’t load if their stupid ads are blocked by a content filter like Iprism or Websense – AMAZING. YAHOO – I WILL NEVER PATRONIZE your advertisers in this sad state.

  • Jean

    How do I get into my Yahoo Mail ? You have made one big mess with your trying to change things. Shame.

  • Frank

    Starting two weeks ago Yahoo shut down tens if not hundreds of thousands of small business web hosting customers. They have been overwhelmed, can’t answer phones or reply to emails, hours and days and now weeks of non-responsiveness. Check their small business Facebook page for lots of examples, be aware they are deleting users comments quickly.

  • Denise

    Since Monday I can not send or receive messages between yahoo and outlook. I an having a terrible time contacting Yahoo. First email I sent they never responded to, they don’t answer their phone, and I just sent another email request. Not pleased!

  • http://yahoo.com Kathleen Crowe

    I can only see 4 or 5 current emails at a time…I am also being asked if I only want to see a secure website. If Yahoo doesn’t go back to the “original” email, I will be changing to GMAIL!

  • http://www.gaskellguitars.com Gaskell Guitars

    I wish they had not changed anything. Just because UGLY Windows 8 gets released every follow-the-leader company starts making their stuff look like ugly Windows 8. And not only is YAHOO MAIL butt ugly but the features are faulty. I got different messages mixed into one once. Meant I replied to the wrong person. It’s really hard to SIMPLY READ THE LATEST RESPONSE IN A MAIL CONVERSATION. I mean, seriously? That is WHY WE USE EMAIL. Yahoo Mail has lost the plot.

  • Robbin

    Have not been able to use POP in about 10 days. I’ve lost the icon / line on my account settings in order to even look at what I had set up. I use Eudora to pull in my email from various accounts – Yahoo is not working …period…..I hate all these changes and if I wanted Gmail, I’d use Gmail. Why did they have to fix something that was not broken. Time to look at using my comcast and TDS emails instead and switch everything from yahoo. I’m tired of this.

  • http://www.americansteelspan.us M. Davidson

    I don’t have a “free” yahoo mail account …. I pay for it and have for years. It used to be the most dependable mail source out there and I would even have my other email brought into it. As of late … it has been far more than disappointing. The old format wasn’t broke and functioned very well … so I simply don’t understand why they felt a need to redesign it. You can’t even search your mail anymore and that really sucks. Whose working on the Yahoo Mail problems anyway … the designers of the Obamacare Site??? I hate that I am being forced to rethink using Yahoo Mail at all.

  • Sheila C.

    Thank goodness I have a gmail account. Our carrier, Frontier, routes our email through Yahoo. I must say I am very disappointed. We rely on our frontier.com account for everything. It seems to me that a company as large as Yahoo could resolve this issue. Just imagine how many people are in a major bind. Yahoo………..more like Boo Hoo! Shame on you. I will tell anyone wanting to set up an account with you that the service STINKS!

  • cd

    Well they have a new problem, i can log into my account but i am not able to send or receive emails as of 12-14-13, 3 days now!

  • cd

    I meant to say as of 12-12-13, no incoming emails or able to send. Very upset. I hate yahoo

  • cd

    Yahoo reminds me of the nightmare ebay with its constant changes, never fixing anything and never admitting to any problems, AND never fixing anything correct because they outsource techs who have no clue!

  • Amit Goyal

    Is there any update from Yahoo…. when the problem will be solved as I have not been able to log in to yahoo with Outlook since 11th Dec 2013 which is a very long time for any company to resolve the issue…

  • http://www.casketgallery.com David Swim

    Yahoo, ever since they took over ATT webmail, has sucked. ONLY because we had used it regular did we stay with them. I started with them in 1999!
    The send/receive time is awful, the site going down is often, and the spam filters suck. I’m getting as much spam not marked spam in my inbox, as in the spam box.

  • http://whitevanman-removals.com judith sharp

    have not received emails since 11th December in outlook and lost business as a result

  • Amit Goyal

    Task ‘goyalslg@yahoo.co.in – Receiving’ reported error (0x800CCC90) : ‘Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: -ERR Can not connect to e-mail server. Error:100502 ‘

  • Pickles

    I haven’t been able to use yahoo mail for weeks. I changed my password and forgot it (which is my fault) however for some reason my answers to my backup questions don’t work. Those I know the answer to for certain, and I tried caps, no caps, different answers… nothing. In order to recieve help on the issue, I have to log in. In order to do a live chat, you have to log in. But I can’t log in… so I effectively lost the ability to use that account. Then I read that even if I hadn’t forgot my password, I still wouldn’t get my emails. I don’t know if I should feel better or worse… I’ll be using Gmail from now on.

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