The Yahoo Mail Woes Only Continue

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The Yahoo Mail Woes Only Continue
[ Technology]

People are becoming increasingly frustrated with Yahoo Mail, and it’s no longer simply about the recent redesigns it has forced on users. Now, it’s experiencing actual service disruptions, and lengthy ones at that.

Have you experienced any issues with Yahoo Mail? Let us know in the comments.

The latest round of problems have been going on since at least Monday, and only on Wednesday did the company address them in a blog post. Jeffrey Bonforte, SVP of Communication Products, writes:

We are very sorry for recent difficulties with Yahoo Mail.

Some of our users have not been able to access their mail since 10:27 PM PT on Monday night, due to a hardware problem in one of our mail data centers. The issue has been harder to fix than we originally expected.

We have dozens of people working around the clock to bring it to a resolution. We believe our current efforts will restore our users’ access to their inboxes by 3 pm PT today. We’ll post again then on our @YahooMail Twitter handle.

That Twitter account has indeed been busy:

By 8PM Eastern on Wednesday, Yahoo said that “most” affected users would be abel to access their Yahoo Mail accounts, login to them and send and receive messages as it continued to restore access for the rest of affected users. The company warned, however, that users’ most recent messages may not appear in the inbox, but they were starting to deliver emails that were sent during the outage. While saying it would work as fast as possible, the company acknowledged that it could take a while.

The company issued another update at 2:15AM Eastern saying they restored POP mail access, but were still working on restoring IMAP.

“The affected servers have been up and running for over six hours and we’ve already delivered over 30% of messages sent during the outage,” the company said.”We expect all emails to be delivered by tomorrow afternoon.”

It went on to say that some users may still have trouble accessing their accounts. That was the last updated as of the time of this writing.

Downtimes happen to even the best of services from time to time, but Monday night to late Thursday morning is a long time, especially for a service that is so critical to so many people and businesses.

All Things D’s Kara Swisher, who is a frequent reporter of Yahoo news and memo leaks, seems appalled by the lack of communication from Yahoo and its PR team surrounding issues with Yahoo Mail.

Noting that some reports indicate that outages have been occurring for “many days,” and that complaints have been mounting for weeks, she writes, “What is consistent are two things: Outages have been occurring regularly and Yahoo has been woefully negligent in informing its users about the problems. They have also declined to return emails inquiring about the issue and others related to Yahoo Mail from this site for weeks, in perhaps the most astonishing display of PR incompetence I have experienced in a very long time. Heretofore excellent communications staffers I have worked with in the past have seemingly been rendered mute.”

It’s pretty incredible given the beating Yahoo Mail has taken in the media, and more so in comments sections where users frequently voice their outrage.

Swisher also shares an additional interesting nugget that users are sure to love. Jeff Bonforte, who is running Yahoo Mail had some interesting words in a recent company meeting. Swisher reports that he “made a joke that many in attendance did not find funny at all”:

While acknowledging customer complaints and dissatisfaction, he added that Yahoo would need to “kick the users hard” in a certain body part to get them to leave Yahoo Mail, according to numerous people there.

It doesn’t sound like he’s too worried about losing users, but that was before this week’s mass downtime that has drawn so much attention. For people, and especially those with businesses to run, not having access to email is a pretty big kick in the something.

This also comes after Swisher exposed an email from Bonforte and Yahoo CIO Randy Roumillat, which revealed that even Yahoo employees have been reluctant to use Yahoo Mail.

Regardless of how long it takes Yahoo to clean up the current outage mess, one can only wonder how much damage it has caused in terms of product loyalty.

Update: From the Yahoo Mail Status page:

Update 12/12/13 – 12:00 pm PST
Here’s our latest update: We can confirm that 97% of affected users have access to their Mail accounts on web, POP and the Yahoo Mail iOS, Android and Windows 8 apps. For these users, we have delivered 80% of their queued messages that were sent from 10:27 PM PT on 12/9 until now.

We’re aware that some users are still having trouble accessing their accounts. We’re working tirelessly to restore access to their accounts.

We would like to clarify that for users impacted by this outage, their Yahoo Mail was working normally from 11/25-12/9. We’re still working on restoring messages that were delivered during this time.

We’re slowly ramping up IMAP access to ensure stability and maintain current users’ access.

Is this going to cost Yahoo some users? Share your thoughts in the comments.

The Yahoo Mail Woes Only Continue
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  • Eva

    I’ve been getting intermittent service interruptions for days on my yahoo mail. When I go to log in, I get a temporary error message from yahoo, sometimes I can relog in quickly but sometimes the error persists. If this was my main business email, I would not be happy!

  • Roger Bredow

    I pay 19.99 a year so I can get my Yahoo mail to download to my mail program locally. It hasn’t worked for a week. Are they gonna refund our money because it won’t work??

    • http://www.socialpoliticalnow.com Campaign Manager

      No. She needs your money to hire Katie Couric.

  • http://www.pinkmail.org Pinkmail

    Yahoo mail not only has a lot of problems they don’t represent a cause nor does Gmail…. so if your going to use a FREE email system then checkout Pinkmail it helps save lives with each email you send by BRINGING AWARENESS TO BREAST CANCER…yahoo and gmail mail does nothing close to pinkmail and pinkmail is FREE to use as well…. they also have a Auction for Breast Cancer so why not help save lives while emailing your family ,friends and business associates thur pinkmail and forget all those yahoo mail and gmail problems……..TELL EVERYONE ABOUT PINKMAIL…. ORG FREE EMAIL SYSTEM

  • Julius

    Yeap, lots of problems, hope they fix it.

  • http://www.backwaterstudio.com Kathleen Johnson

    1. Been a Yahoo User since the onset
    2. This past week:
    Declined emails
    Problems sending
    Problems accessing
    Intermittent service
    Customers advising that emails have been “returned” (accessing me on Facebook)

    Very bumpy ride this week

  • http://www.socialpoliticalnow.com Campaign Manager

    There was a lengthy Yahoo Mail outage for a couple of days last week.

    The inbox would load, then a screen – looking almost like a modal page – covered it up. text saying there was/is Technical Difficulties.

    Being a Mac person, I tried something alien to us: I searched for any Yahoo cookies, and deleted them.

    Then mail worked.

  • toddgandee

    Yep – they are kicking us hard! The upgrade Yahoo pushed on us was actually a downgrade. My mail has been inaccessible for three days and still is now at 12:30 on Thursday. I have a Gmail account which I do not like but all my contacts are in the yahoo mail. I am currently browsing other email providers and looking to switch.

  • Liz

    Absolutely unacceptable. I run my business from home, and have had no access to email since Monday night. It is now Thursday afternoon. I am switching my account.

  • http://www.wheresthedrama.com Billy Marshall Stoneking

    the whole Yahoo mail experience has become such a lousy experience I am seriously considering changing all my yahoo mail accounts – the entire re-design is a failure. It’s less user friendly and the outages have been frustrating and bad for my business.

  • jim

    its back down had it up all day 2pm est back down this sucks

  • Picasso

    After 15 years more of using Yahoo, I cannot rely on it anymore. the lack of communication, the new interface (the worst thing in years) and the regular downtime forced me to leave to a competitor. My email is a full part of my business. If yahoo does not care abotu its customers, why should I care about Yahoo. Good bye Yahoo.

  • http://www.ecomade-products.net46.net Solomon Gross

    I have not been able to see any images in my email for about a week.

  • http://www.loriswebs.com Lorel

    I’ve been frustrated with Yahoo mail since their last redesign because everything is changed and no instructions on how to sort by subject unless you search online for it and I have to redo the sort every time I login instead of being able to set this as the default. The program keeps hanging up and I often have to delete emails twice. Plus the times I couldn’t get on the site on the 9th/10th.

  • steve lowen

    Constant problems with Yahoo over the past year.
    One vexing issue is the inability to ‘Reply’ to an email.
    Invariably, my return messages do not transmit.

  • G Snyder

    While Yahoo says it has “caught up to speed,” it fails to mention that ALL my mail from November 28-December 11 is missing–not just Dec. 9-11. Where is my mail?

  • http://www.thesunglassfix.com Lainie

    Yahoo mail is so slow and the redesigns aren’t even very good. I’m moving to Thunderbird it’s much better.

  • http://Www.bestcarhire.com Malcolm McNeill

    In the UK Sky.com moved to Yahoo Mail within the past year. Many problems ensued, including not working with Chrome, and Jeez those annoying adverts.

  • Rose

    After 2 days of no email was able to access it this morning for only 1 hr. It then asked me to change my password I did. Now I don’t have access again. This is crazy. I was trying to forward most of my important emails elsewhere but could not get to all of them. Not a happy yahoo user.

  • rb

    Unfortunately. AT&T insists on using yahoo for their subscriber accounts and my business is trying to limp along on this inept excuse for “service”. We have been struggling with issues for months and the tech support is useless. We never know if we will get our email on any particular day or not. We depend on email to make our business go but I fear the guy who said they would have to kick us somewhere personal before we leave is all to true with the decision makers in our company that refuse to tell AT&T to shape up and provide a real mail service or we will go elsewhere. As long as people accept mediocrity it will gladly be provided by those companies who are too big to care.

  • George L.

    How big is the golden parachute Marissa Mayer going to receive when she’s defenestrated?


    Other guesses?

  • David Banks

    Hello. The problems you are having in not allowing me to access my mail by outlook, when I use the web it keeps telling me it has problems and you then compound the problem by not letting me know what is going on – I dont use social media like twitter nor do I tweet. How am I to know waht is going on

  • Bvssunnydale

    I’ve been trying SO hard not to give up on Yahoo! email but it’s getting harder and harder. Worked great earlier today, can’t access email now, no error, no message at all, just a blank screen where emails should be opening. Incredibly frustrating when a GOOD day for Yahoo! mail means that you can only access mail for half the day. I don’t know whose at fault (as opposed to who they’ll blame) but whoever is actually at fault should be kicked out the door, this is genuinely terrible.

  • Brian L. Donat

    I am a software professional and have observed many problems with Yahoo going back over eight years now. I had back then felt that I would never work for Yahoo as my reputation is important and to work for a company that exhibits such poor development standards, poor project management and poor release strategies, I felt, would be harmful to my career. I’ve seen Yahoo’s web-sites and e-mail exhibit what can only be concluded to be development going on actively on a live site. Normally, a good development team would develop on a dev server, have it tested on testing server and than go through a formal release. It has been obvious that Yahoo does not do this.
    But given that companies like Yahoo have saved so much money by hiring foreigner and likely, relying on outsourcing of work, it’s no wonder. I figure there is no doubt that many of Infosys’ illegal S1B Visa contractors have found a home at Yahoo.
    Yahoo deserves the consequences of their lack of fore-sight. Clearly, it is not going to save them anything in the long run. The proof of that is evident.

    • Brian L. Donat

      Question of the day: Did the Obama administration allow their Obama-care contractor to outsource and bring in illegal S1B Visa holders from Infosys and other Indian companies? It would certainly explain the Obama-Care disaster.

  • http://namebranddealz.blujay.com/ pinkSugar

    And I thought it was just Me! I constantly have to ‘refresh’ the page while in Yahoo Mail. It times out on me all the time. Then I get the unexpected error message, Try back later. So annoying. It is just since this new ‘look’ to their email. I want my old email back. The new Yahoo email is frustrating at best.

  • http://Yahoo Israel Abraham

    When, if ever, will these IDIOTS learn to leave well enough ALONE and
    if they do not like the old format,change theirs and not mine.

  • http://photo-journ.com/ John L

    Here’s a kick in the gonads for Jeff Bonforte then. I’ve already closed my Yahoo mail accounts.

    The decision was made after Bonforte and his design clowns rolled out the new mail interface with no forwarning or ability to opt out about two months ago.

    Another example of “if it’s not broken, don’t fix it” and an example of the arrogance of Yahoo reflected in the statement attributed to Bonforte in the story above.

    My message to Bonforte: kiss my hairy arse.

  • http://www.sumtotalmarketing.com Joe L

    My Problems in order of importance.

    1) They block forwarding unless you buy premium. Because of this and the fact that everyone I’ve known for years has this email address for me I can’t even opt out without losing contact with many people I know but only communicate with infrequently.
    2) The new user interface is more difficult to use than any email software I’ve ever used.
    3) When I have it up in a tab everything else seems to be affected.
    4) There seems to be more ad space in email than email space.
    5) They don’t seem to care what the user experience is. If they want ad revenue from people using email they should at least try to make it usable.

    At some point I will give up and lose all these old contacts because that will be a better option than using them for email. I am almost at that point now. If they allowed us to use the old user interface and forward email I would keep the service and check it periodically to clean it up. The way it is I am on the verge of just suffering whatever losses I will experience and dump them.

    I have 12 other email accounts. I don’t really need them any more. I feel like a hostage. Is this really a way to build trust and use? I see them losing more and more users until they disappear. I try to avoid using Yahoo for almost anything else now out of spite.

  • Todd

    Too many issues to list them all but I’ll give one example, when I click on the folders link my extra folders come up overlapping the other links, wtf? Maybe the people who designed this are the same ones who designed the government healthcare site.

  • http://yahoo ed oley

    I have not been able to log in for over 24 hrs. Do others still have this issue?

  • Cliff Newman

    Yes problems and I absolutely hate the new reply and forward system to the point if I want to answer or reply to a yahoo eMail I forward it to one of my gmail accounts to reply to it.

  • http://facezoom.waplux.com Rameshnayak

    Hai Frnds

  • Eamonn

    Mine went down for three days in October after the redesign. It took even longer to return to full functionality. I happened to have a contact in Yahoo that was able to escalate my case, which is lucky because the tech support form on Yahoo was giving me a 404 error when I tried to submit, and their telephone hotline was keeping me on hold for twenty minutes before disconnecting me. I was able to eventually get in and set up an auto reply telling everyone I’d defected to icloud.

  • Julie

    The communication between my IOS Mail and yahoo is not good. I haven’t been able to send from the program since the 10th. However, I can send from webmail. Grr.

  • Purrfect Storm

    Don’t even get me started on how many times I’ve had problems with Yahoo! mail! If I didn’t have it all so organized into alphabetical folders and all, I’d probably give up on it and just use Gmail. GRRRRR!!!

  • George Williams

    The entire design team and all those involved in any decision making of Yahoo mail and sports should be fired for their absolutely horrid redesign. The use of a dark background and questionable font is reminiscent of the early days of the Internet – and that’s not a compliment.

    With regard to Yahoo mail, the doing away with the ability to sort by name, date, etc. was bad enough, no multiple tabs – hated to see them go. But add to that unreliability and it’s hello Microsoft Outlook.

  • http://www.cjhmultisourcing.eu Clive

    I have used Yahoo mail for around 10 years it is my 3rd tier account for registrations.

    Whilst I do not like the new look I have so far had no outages in recent weeks.

  • Jim

    My Yahoo email and text is down on my smart phone but works on my desk top.

  • https://www.facebook.com/techiediva rmpbklyn

    My wishlist, to bring back:
    1- +/add button for contact from an ‘incoming email. I used to have a green plus icon next to name and was able to add contact.

    2- on hover over, was able to add any email address that was in the email, eg, those in the FW headers and any text that looked like an email.

    3- type ahead to insert an email, I used to be able to type eg jan and that would bring janedoe@hermail.com . the less the windows/pop ups the better. I had the flexibility to type their name or email.

    4-calendar and other links used to be displayed as tabs. now I have to have separate link to type or retrieve from my bookmarks

    5-pictures in email, previews. Once had the ability see the images in full size, without downloading. Also without the aggravation of a uncompressing a zip file.

    6-There used to be useful, mails from contacts, that was , WAS perfect. At least I was able to see my friends and families first before any other email

    7-previously was able to sort by size, that helped in cleaning up my email. also allowed for me to find emails with attachments eg photos vs word docs.

    8- multiple select emails to move, where ‘select all’ is pointless if there are hundreds now that there are ‘no pages’, but want to select begin and end to select

    when delete a message, it should disapper from the folder, it’s distracting and I lose my place when I reviewing email. The only way I can get them out of view is to clean the trash, but I had to ‘leave the folder’ I was viewing and lose my spot.

    the main ‘side bar’ should not collapse and turn to icon view when viewing folder list.

  • Cindi Davis

    After 4 days with no email, I now have service again…only they lost 14 years worth of saved mail. I had stored login information, tracking and shipping info for Christmas…..you name it… All gone. I have always been loyal to Yahoo, even with the hated changes, but as an IT student I think data loss is pretty much unacceptable, considering the means we have to prevent it. I’m very sad that this has happened.

  • Jay

    12/13/2013. 0900 hours. Still have no access through i devices. Also pay the 19.99 for premium service that doesnt exist. Heads need to roll for taking a first rate product and reducing it to a third world product.

  • Herb

    When the email is downloaded it is not deleted from the server. That has happened to me many times. One day just for fun I did not empty my deleted items folder. When I did get tired of that game I had over 5,000 or the same messages. I found that the only way was to go to yahoo and delete each message. Some of yahoo groups have also been hacked into by porn artists. When you try to stop receiving their smut it just keeps coming because they have harvested all the email addresses. Its also impossible to stop because they send email from a different email all the time.

  • Richard Thomas

    Yahoo fixing e-mail problems is the same as PUTTING PERFUME ON SHIT.

  • Richard Thomas

    Yahoo fixing e-mail problems is like PUTTING PERFUME ON S-IT.

  • T

    On a regular computer,I can get on my email page but my actual emails will not come up. I have tried to look for answers, I tried to refresh, log in and out, but nothing will work. It has been almost a week. But on my cell phone it will come up.It is so frustrating because it is much easier to do things in your email on a regular size instead of a small phone. And I can not find a customer service number or anything!! Very frustrating!!!!

  • Skip Morgan

    Since Tuesday my yahoo e-mail account has not been available to Microsoft Outlook. I can only access through web-based e-mail.

  • Barbara

    Yahoo mail has increasingly cause problems. They really need to go back to the previous format. With increasing frequency it will not open emails or delete the ones marked. Yahoo better step up to the plate and fix their problems or they will lose customers. I really am considering moving my account to another provider.

  • Leslie Ament

    Tried to cancel my email account several times but they keep billing me. When I get an agent on the phone, they say they can’t do anything since I’m not in their coverage area. Total rip off.

  • John C

    Yahoo mail is so slow and clunky now that it is useless. I moved to Outlook.com which is much faster. Even the mail that came with my GoDaddy hosting is much better. I was a premium Yahoo Mail customer and it didn’t help.

  • Barb Sinnett

    Monday thru thursday this week was interesting on the web not only with Yahoo. Today all looks better and sites are looking more stable. I’m a happy camper.

  • Steve

    I think that’s one of the reasons Yahoo has financial trouble. They forgot that it has always been hard to earn people’s trust and very easy to lose it. The fact is it takes seconds to set up an e-mail account with a Yahoo competitor, like gmail, Hotmail, aol, or any other provider. Also, it takes minutes to inform one’s contacts that one’s e-mail address has changed and set up e-mail forwarding to one’s new address. But it will be hard to repair the damage to users’ trust in Yahoo and consequently, to Yahoo’s market share.

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