All Posts Tagged Tag: ‘Yelp’

Yelp Puts ‘Extortion Conspiracy Theory’ Back Into Spotlight

Yelp Puts ‘Extortion Conspiracy Theory’ Back Into Spotlight

Well, the Yelp “extortion” (or lack thereof) narrative is back in the news. For years, the company has been accused by business owners of burying positive reviews when the owners decline to pay for advertising on Yelp. Yelp has always strongly denied such things, pointing to failed lawsuits, studies, etc., but the stories and accusations have never gone away. Do …

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Yelp Plasters Consumer Alert Warnings On More Business Pages

Yelp Plasters Consumer Alert Warnings On More Business Pages

Yelp announced that it is releasing a new round of consumer alerts covering 37 business listings. The number is down from last time when in September, Yelp slapped 51 business listings with the warnings. As usual, Yelp is calling out specific businesses in a blog post. “Before hiring Terrie L Culver & Associates, a law firm in Chicago, you’d probably …

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2 Years After Highly-Publicized Facebook Breakup, Eat24 Page Becomes ‘Yelp Eat24’

2 Years After Highly-Publicized Facebook Breakup, Eat24 Page Becomes ‘Yelp Eat24’

Back in 2014, Eat24 made a lot of headlines when it publicly “broke up” with Facebook. In response to the decline in organic reach that the page (and many others) were facing at the time (causing Pages to have to pay for reach), Eat24, which had 70,000 Facebook fans, opted to leave the social network. While essentially, it was just …

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Yelp Shows Users View Counts For Their Reviews

Yelp Shows Users View Counts For Their Reviews

Yelp announced that all users can now see how many people have viewed their reviews for the 90 days prior. This should only encourage people to post more reviews, because people love to see stats about the things they’ve done online. “For years Yelpers have been taking the time to share local insight knowing their reviews and photos help others …

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Here’s Who Small Businesses Are Voting For, According to Yelp

Here’s Who Small Businesses Are Voting For, According to Yelp

Yelp recently released its first annual Small Business Pulse survey finding that most small businesses expect to have a good year in 2016. The company reached out to U.S. 900 small businesses, finding that 85% that are active on Yelp expect revenues to grow. You can read more about the findings and check out a related infographic here. Yelp is …

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Yelp Analyzes Calls Made to Businesses On Holidays

Yelp Analyzes Calls Made to Businesses On Holidays

Yelp shared some new findings about the calls people to make to businesses during the holiday season. It says consumers call businesses more than a thousand times on holidays. Specifically, the company looked at calls made to businesses surrounding Thanksgiving and Christmas last year. Calls to businesses in the nightlife category increased by 272% on Thanksgiving Day and 393% on …

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Does This Facebook Feature Pose A Threat to Yelp?

Does This Facebook Feature Pose A Threat to Yelp?

This week, it was discovered that Facebook has a new product called Facebook Professional Services. At the surface level, it basically looks like a Yelp competitor. Once news of the service made the rounds, it was billed by some publications as a “Yelp killer,” and Yelp’s stock began to tumble. Do you believe this Facebook poses any direct threat to …

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Yelp Finds Small Businesses Expecting A Good Year

Yelp Finds Small Businesses Expecting A Good Year

Yelp has released some findings from its first annual Small Business Pulse survey, which reached out to 900 small businesses in an effort to learn more about their focus in 2016. According to the company there is a great deal of optimism among these businesses. It found that 85% of American small businesses active on Yelp expect revenues to grow, …

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Yelp Findings Suggest A Great Week For Small Businesses

Yelp Findings Suggest A Great Week For Small Businesses

Last week, Yelp released findings from a Harris Interactive poll it commissioned to gain insight into consumers’ holiday plans when it comes to local businesses. It found that 64% of Americans plan to patronize local independent retailers, and that 7 in 10 Americans age 18-34 plan to do so – more than any other age group. As a small business, …

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Yelp Study: Americans To Spend $40 Billion At Local Businesses For the Holidays

Yelp Study: Americans To Spend $40 Billion At Local Businesses For the Holidays

Yelp commissioned poll by Harris Interactive to get some insight into consumers’ holiday shopping plans when it comes to local businesses. It found that 64% of Americans plan to shop at local independent retailers, and that 7 in 10 Americans age 18-34 plan to do so – more than any other age group. Local hoppers, it found, plan to spend …

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Yelp Reviews Under Government Spotlight

Yelp Reviews Under Government Spotlight

On Tuesday, Yelp and other members of the Consumer Electronics Association, including Zenefits and R Street Institute, briefed Congressional staff, businesses, and advocacy organizations on SLAPPs (Strategic Lawsuits Against Public Participation) and what it calls “chilling impacts” of lawsuits filed “to censor or intimidate critics.” In September, a Yelp reviewer was ordered to pay a business owner $1,000 after leaving …

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Yelp Earnings Please Investors

Yelp Earnings Please Investors

Yelp just released its financial results for Q3, beating Wall Street expectations with revenue of $143.6 million, and earnings per share of $0.03. Net revenue was up 40% year over year. Yelp’s cumulative reviews grew 35% year over year reaching 90 million while app unique devices grew 39% to about 20 million on a monthly average basis. Local advertising accounts …

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Yelp Reviewer Ordered To Pay Business Over Comments

Yelp Reviewer Ordered To Pay Business Over Comments

A woman has been ordered to pay the owner of a floor-refinishing business $1,000 after leaving a series of comments on Yelp and a local site, which a court found ventured beyond free speech into defamatory. The woman and her legal representation disagree and plan to appeal. Do you think reviewers should be able to be fined over comments left …

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Yelp Strips Businesses Deemed ‘Shady’ Of Ratings And Reviews

Yelp Strips Businesses Deemed ‘Shady’ Of Ratings And Reviews

Yelp is cracking down harder and harder on businesses it considers to be engaging in shady practices. It’s not only slapping more businesses with consumer alert warnings, but it’s slapping many more with a new “reputation warning”. Is Yelp doing a good job of separating shady businesses from legitimate ones? Let us know what you think in the comments. Yelp …

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LinkedIn Joins Yelp In Bashing Google App-Install Interstitial Study

LinkedIn Joins Yelp In Bashing Google App-Install Interstitial Study

Google recently shared results from an internal study about app-install interstitials, looking specifically at their own Google+ app, saying that they make for a negative user experience. Yelp CEO Jeremy Stoppelman has been slamming Google over the study and questioning the company’s true intent. The general gist of Stoppelman’s postition is that Google is discouraging the use of such ads …

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Yelp Slaps 51 More Businesses With Consumer Alert Warnings

Yelp Slaps 51 More Businesses With Consumer Alert Warnings

Yelp announced that it has released a new round of 51 consumer alerts, which will be posted on business pages for 90 days. That brings the total for this year so far to 185. In January, Yelp announced a round of 85 alerts. Then in June, they announced another round of 51. Once again, Yelp is calling out specific businesses …

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Yelp Experiments With Categorized Photo Browsing

Yelp Experiments With Categorized Photo Browsing

Yelp announced a new way to browse photos – by category. You can now browse by things like food, interior, outside, drink, and menu. The feature comes as the company has been experimenting with using neural networks to learn more about the content in user photos. “Each photo a Yelp community member takes provides meaningful information to other people, but …

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Is Yelp’s CEO Right About Google And Interstitials?

Is Yelp’s CEO Right About Google And Interstitials?

Last month, Google shared findings of an internal study on interstitials, which it had previously implied could start negatively impacting people’s search rankings. Do you consider interstitials to be negative to the user experience? Are there ways in which they can make the user experience better? Share your thoughts in the comments. They looked at behavior related to their own …

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TSA Doesn’t Really Care About Your Yelp Reviews

TSA Doesn’t Really Care About Your Yelp Reviews

Earlier this week, Yelp announced a new partnership with the federal government that allows agencies to claim their Yelp pages and respond to reviews. It turns out, however, that the TSA is like nah, screw that. Apparently, the Transportation Security Administration is just fine with their Twitter outreach, and have no immediate plans to give their Yelp pages any attention. …

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Yelp Yanks Carly Fiorina’s TSA Review

Yelp Yanks Carly Fiorina’s TSA Review

Yelp is a place where people can go to bitch about restaurants, local businesses, and more. This week, Yelp became a place where people can go bitch about the government. Yelp recently announced that it had partnered up with the federal government to let federal agencies and offices claim their Yelp pages, read, and respond to their reviews. “We encourage …

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Government Agencies Get Yelp-Friendly

Government Agencies Get Yelp-Friendly

Yelp announced that it has entered into an agreement with the federal government to enable federal agencies and offices to claim their Yelp pages, read, and respond to reviews. That includes the TSA: “We encourage Yelpers to review any of the thousands of agency field offices, TSA checkpoints, national parks, Social Security Administration offices, landmarks and other places already listed …

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Being A Yelp Reviewer Doesn’t Make You A Yelp Employee , Rules Federal Judge

It’s hard to believe that anybody thinks Yelp should pay them for the reviews they write, but some do, and some even banded together in a class action lawsuit against the company to try and seek out wages for reviews posted. The suit was filed last year by reviewers who claimed they should be paid for performing “the exact same …

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Yelp Teams With ProPublica On Heath Care Info For Business Pages

Yelp Teams With ProPublica On Heath Care Info For Business Pages

Yelp announced a new partnership with ProPublica to add health care stats and consumer opinion survey data to Yelp businesses pages for over 25,000 medical treatment facilities. The information being used was compiled by ProPublica as well as the Centers for Medicare and Medicaid Services (CMS). It covers 4,600 hospitals, 15,000 nursing homes, and 6,300 dialysis clinics in the U.S. …

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Yahoo: We’re Still Using Yelp Reviews [Updated]

Yahoo: We’re Still Using Yelp Reviews [Updated]

Update 2: Blumenthal points to another response from Yahoo on reddit: “Thanks for pointing this out! I work for Yahoo, and I’ve reported this to our Yahoo Local team*. They’ll be taking a look at this for sure. Yahoo Local doesn’t use the Yelp API, rather we have a data feed from them that we merge into this feed. They’ll …

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Yelp Reveals New Small Business Council

Yelp announced a new line-up for its Small Business Advisory Council. The company put a call out to business owners back in June seeking volunteers, which it said should be Yelp aficionados who wish to act as representatives for business owners around the world and share insights with Yelp execs. Much of the council is made up of people who …

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Yelp Earnings Disappoint As Chairman Leaves And Company Moves Away From Display Ads

Yelp reported its second quarter earnings on Tuesday with better than expected revenue, but worse than expected profit, sending shares tumbling. But that wasn’t the only news to come out of the company. Yelp also announced the resignation of Max Levchin from its Board of Directors, and said it will discontinue display advertising by the end of the year. Levchin …

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Google Urges You To Reconsider Using These

Google shared some results of some testing it conducted with interstitials. This is of particular interest since the company has indicated using them will likely start impacting your search rankings in a negative way. Have you used interstitials on mobile content? Have you noticed any impact on your search visibility that appears to be related? Discuss. Google looked at behavior …

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Chattanooga Shooting: Fifth Victim–26-Year-Old Navy Officer–Dies

The Chattanooga shooting death toll has now reached five. Navy Petty Officer 2nd Class Randall Smith, a reservist serving on active duty at the Chattanooga center, has died. Four Marines died at the scene on Thursday. The Navy announced Smith’s passing on Saturday. Randall Smith grew up in the northwest Ohio city of Paulding. He joined the military after attending …

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Yelp Announces New API Console

Yelp announced that it’s giving developers a new API Console enabling them to “explore the detail and depth of responses” returned by its API without having to write any code. It’s also ending v1 of the API. “Yelp’s API allows any developer to build rich user experiences by integrating Yelp’s local business information, reviews, and pictures into their web and …

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Study Slams Google For ‘Reducing Social Welfare’ With ‘Lower Quality Results’

Columbia Law School professor Tim Wu and Yelp collaborated on a study of Google’s search results, and have declared that Google is hurting the consumer experience of search results by favoring is own content which in some cases may be inferior to organic results that would otherwise be surfaced. The paper was presented at Oxford University’s Antitrust Enforcement Symposium, and …

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