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Only 44% Of Online Shoppers Are Happy With Company Web Sites

A majority of online shoppers (74.5%) said they use a company's Web site to get information about a product or service, but less than half (44%) said the information met their needs a new study from ServiceXRG, "Influencing the Online Experience," found.The study surveyed around 1,000 companies and online shoppers to find out how people use search for online support, do product research and take part in shopping activities.