All Posts Tagged Tag: ‘Tealeaf’

Online Retailers Losing Revenue Due To Website Issues

Online retailers may have lost as much as $44 billion dollars over the past year due to transaction problems on their website, according to a new report released by Tealeaf and conducted by Harris Interactive.

The report found more than a quarter (27%) of online shoppers would turn to an online or offline competitor if they had an online transaction issue.

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Online Shoppers Expect Better Service

While online shopping remains popular a new survey done by Harris Interactive for Tealeaf found that the majority (87%) of users conducting transactions on the Web have experienced problems.

Among those who experience an online transaction issue, 41 percent would switch to an online or offline competitor or abandon the transaction completely.  This represents a $57 billion potential impact to revenue on shopping sites.

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