A website should be measured based on the value it creates. What results do you want to get from your website? A 100 percent self-service website may simply not deliver the results you need. The right mix of self service and human support may in fact deliver the best value.

A guy walks into a bar and tells the bartender he is all excited. Apparently, he just met a talking horse. He goes on and on about how impressed he was that the horse could talk. After a few minutes of listening, the bartender asks, “What did the horse say?”

The Gmail repercussions are being felt throughout the web industry. The controversy caused by Gmail placing ads in emails, the allowance of large attachments, and of course, the 1 gigabyte of storage have all been discussed in great detail.

Tomi Hs compiled all the frequently asked questions he’s encountered as a member of the google.public.support.general newsgroup over the years and broke them down into seven sections on this useful but unglamorous site.

Welcome to the first installment of Internet Information Services 6.0 on Windows Server 2003. I have decided to write this series of articles aimed at Internet Information Services 6.0 on Windows Server 2003 as both a refresher for the IT professional that is familiar with designing and administrating IIS 4 and 5 as well as allowing some of the newcomers to the service to get their feet wet so to speak.

We would like to introduce a simple component which retrieves version information from the website and if there is a newer version available it will download update files via HTTP/HTTPS/FTP and run the update.

In my unfortunate experience, many internet business owners, even well-known ‘names’, offer a very poor level of post-sale customer support.

A+ certification is a vendor-neutral certification that certifies the competency of service professionals in the computer industry. It is for anyone who wants an internationally recognized credential as a competent computer service professional.

Technical support has long been the department in corporations that offers guidance when end-users have difficulty with mechanical or technological processes. Most of us call a tech support department to ask questions about our computer, our VCR, our satellite dish or perhaps our Internet service. For those of you who manage a technical support team, let me make a gentle reminder that tech support should also provide customer service.

Carey Holzman has spent years troubleshooting Windows systems. Here he shares a few of his collected problems and solutions that might help you with your Windows-based computer.

Are you one of those Web designers who design quite well, but don’t have time to work on your own site? Savvy Web surfers looking for designers expect a great deal from a site offering Web development/design.

Are you tired of the rat race and thinking about resigning your Stress City job and starting an office support business in a month or so? Hmmm. You might want to come back and re-read this article if things don’t work out. I won’t say, “I told you so!” Promise.

The Intel Xeon processor introduces a new technology called Hyper-Threading (HT) that, to the operating system, makes a single processor behave like two logical processors. When enabled, the technology allows the processor to execute multiple threads simultaneously, in parallel within each processor, which can yield significant performance improvement. We set out to quantify just how much improvement you can expect to see.

Back in Issue 69 (May, 2001) of The Delphi Magazine in Apache Shared Modules, I looked at the Apache Web server running on Linux and how Kylix could be used to write CGI applications and also Apache shared modules or DSOs (the main thrust of the article). That was shortly after Kylix had been released, and discussed how to overcome a variety of problems, including the fact that the standard Apache binary distribution is not suitable for using shared modules.

Misspellings and incorrect word usage are the most common errors in customer service e-mails. How is your spelling? Do you confuse common “sound-alike” “look- alike’ words, such as accept and except?

It is essential to remember that for any IT project, an environment or infrastructure needs to be created to implement the technology. People must be brought together into project teams that consist of users, developers, support people, training, process communications, marketing, sales and many others. These teams must create whatever is necessary (processes, training materials, rollout strategies) to successfully introduce the technology into production.

Firewalls are one of the fastest growing technical tools in the field of information security. However, a firewall is only as secure as the operating system it resides upon. This article is a continuation of the original Armoring Solaris article, focusing on building a minimized Solaris 8 64-bit for CheckPoint FW-1 NG firewall. This article does not include an updated script for the automated securing of the new installation, as there was in Armoring Solaris. Instead, we will be using Solaris Security Toolkit (JASS). This is a new tool developed and released by Sun for the secure deployment of the Solaris platform. In otherwords, I’m not going to develop a tool to automate the secure build since that tool is already out there.

Included with Windows 2000 Server products is a utility known as “adminpak” which allows you to administer your Windows 2000 network from a Windows 2000 Professional machine that is located on the network (assuming you have permissions in Active Directory to do so; this is not a backdoor for crackers).

Everything of any great consequence is built on a strong foundation. The world’s most enduring icons of power, prestige, determination and success – the great pyramids at Giza – depend as much on the bedrock beneath them as on the skill of the stonemasons to survive. So it is with all of us.

With today’s economy, more and more companies are finding themselves faced with the situation of having to reduce headcount to remain competitive. Here are five key factors to consider when selecting an outplacement firm if your company is ever faced with a workforce reduction.

1. Types of Services Provided.
One decision you will need to make regarding outplacement is whether your displaced workers would benefit most from group or individual one-on-one outplacement. For the majority of outplaced employees, if your budget permits, individual outplacement is the preferred option since it provides one-on-one support that will help them move forward more quickly than they would on their own.