All Posts Tagged Tag: ‘small business’

Small Businesses Regret Not Doing More Of This

Small Businesses Regret Not Doing More Of This

Branding is a key component to a successful business, and that includes when your’e first starting out. It seems a lot of businesses regret not spending more of their efforts on branding in the early days. Do you regret not putting more focus on branding? How high of a priority is it to you now? Share your thoughts in the …

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Facebook Challenges Pages To Get Better At Response Times

Facebook Challenges Pages To Get Better At Response Times

For weeks (at least), some Facebook admins have been getting a feature on their Pages that show how well they’re doing when it comes to responding to messages from fans. Facebook appears to be taking things even further now. Now some admins are seeing messages from Facebook accompanying the feature, telling them they an earn badges for doing well. AdWeek …

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Yelp Tells Businesses How To Respond To Reviews

Yelp Tells Businesses How To Respond To Reviews

Businesses have a tricky relationship with Yelp. On the one hand, it can be a great way for customers to find a business, and a positive Yelp presence can encourage the customer to actually visit. On the flipside, negative reviews can be very damaging, and have led to plenty of defamation suits. Do you interact with negative reviews of your …

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Etsy Expands Entrepreneur Program

A couple years ago, Etsy partnered with the city of Rockford, Illinois to develop an entrepreneur training program for the “Etsy economy”. It’s called the Etsy Craft Entrepreneurship Program. In 2015, Etsy is a public company, and the program is in many more locations now, including Dallas; Watsonville, California; Chattanooga; Albany; Newark, New York City; Albuquerque; St. Petersburg; Oldham, UK; …

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Alibaba Wants To Help US Small Businesses Sell More In China

Alibaba Group founder and Executive Chairman Jack Ma wrote an article for The Wall Street Journal in which he talked about the company’s strategy for the U.S. market. According to him, it’s “simple and clear” in that it wants to help U.S. entrepreneurs and small business owners, as well as businesses of all sizes, sell goods to a growing Chinese …

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Why You’re Probably Not Meeting Customers’ Expectations On Social Media

Businesses are falling behind on consumer expectations when it comes to social media. This isn’t anything new, but there is a new study out about it. The Northridge Group is sharing survey results finding that social media is basically being used a last resort with twenty-six percent of consumers turning to these channels when they can’t reach a rep through …

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Facebook Offers Place Tips To U.S. Small Businesses

You know how Facebook has been doing a lot of things that cater to small businesses lately? That continues as the company starts to roll out a major way for brick-and-mortars to get relevant content in front of potential customers. Facebook announced that it’s expanding Place Tips support to SMBs across the United States. This enables customers to better engage …

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Yelp Is Looking For Small Business Owners To Offer Advice

Yelp put out an announcement calling for small business owners to volunteer for its Small Biz Advisory Council. Specifically, they’re looking for Yelp aficionados who wish to act as representatives for business owners around the world and share insights with Yelp execs. Yelp manager of local business outreach Rosie Akenhead writes: Every year, Yelp selects a diverse group of people …

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This Facebook Feature Could Help Businesses Get Better At Customer Service

Facebook has a new customer service feature for businesses pages, which would enable them to serve a canned response to users who send them messages. Early comments about the feature are pretty positive, and it’s not hard to see why it would be well received given that response times are notoriously poor on social media. TechCrunch reports on the feature, …

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Yelp Aims To Better Deal With Duplicate Business Listings

Duplicate listings have proven to be a pretty big challenge for Yelp, the company revealed in a post on its engineering blog. It’s not an issue Yelp takes lightly, and it’s putting new measures in place to help deal with it as time goes on. So far, under its current system, Yelp has been able to merge over 500,000 duplicate …

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