All Posts Tagged Tag: ‘Reviews’

Yelp Puts ‘Extortion Conspiracy Theory’ Back Into Spotlight

Yelp Puts ‘Extortion Conspiracy Theory’ Back Into Spotlight

Well, the Yelp “extortion” (or lack thereof) narrative is back in the news. For years, the company has been accused by business owners of burying positive reviews when the owners decline to pay for advertising on Yelp. Yelp has always strongly denied such things, pointing to failed lawsuits, studies, etc., but the stories and accusations have never gone away. Do …

Read More

Yelp Shows Users View Counts For Their Reviews

Yelp Shows Users View Counts For Their Reviews

Yelp announced that all users can now see how many people have viewed their reviews for the 90 days prior. This should only encourage people to post more reviews, because people love to see stats about the things they’ve done online. “For years Yelpers have been taking the time to share local insight knowing their reviews and photos help others …

Read More

Yelp Reviews Under Government Spotlight

Yelp Reviews Under Government Spotlight

On Tuesday, Yelp and other members of the Consumer Electronics Association, including Zenefits and R Street Institute, briefed Congressional staff, businesses, and advocacy organizations on SLAPPs (Strategic Lawsuits Against Public Participation) and what it calls “chilling impacts” of lawsuits filed “to censor or intimidate critics.” In September, a Yelp reviewer was ordered to pay a business owner $1,000 after leaving …

Read More

Yelp Earnings Please Investors

Yelp Earnings Please Investors

Yelp just released its financial results for Q3, beating Wall Street expectations with revenue of $143.6 million, and earnings per share of $0.03. Net revenue was up 40% year over year. Yelp’s cumulative reviews grew 35% year over year reaching 90 million while app unique devices grew 39% to about 20 million on a monthly average basis. Local advertising accounts …

Read More

Yelp Strips Businesses Deemed ‘Shady’ Of Ratings And Reviews

Yelp Strips Businesses Deemed ‘Shady’ Of Ratings And Reviews

Yelp is cracking down harder and harder on businesses it considers to be engaging in shady practices. It’s not only slapping more businesses with consumer alert warnings, but it’s slapping many more with a new “reputation warning”. Is Yelp doing a good job of separating shady businesses from legitimate ones? Let us know what you think in the comments. Yelp …

Read More

Yelp Slaps 51 More Businesses With Consumer Alert Warnings

Yelp Slaps 51 More Businesses With Consumer Alert Warnings

Yelp announced that it has released a new round of 51 consumer alerts, which will be posted on business pages for 90 days. That brings the total for this year so far to 185. In January, Yelp announced a round of 85 alerts. Then in June, they announced another round of 51. Once again, Yelp is calling out specific businesses …

Read More

Yelp Experiments With Categorized Photo Browsing

Yelp Experiments With Categorized Photo Browsing

Yelp announced a new way to browse photos – by category. You can now browse by things like food, interior, outside, drink, and menu. The feature comes as the company has been experimenting with using neural networks to learn more about the content in user photos. “Each photo a Yelp community member takes provides meaningful information to other people, but …

Read More

TSA Doesn’t Really Care About Your Yelp Reviews

TSA Doesn’t Really Care About Your Yelp Reviews

Earlier this week, Yelp announced a new partnership with the federal government that allows agencies to claim their Yelp pages and respond to reviews. It turns out, however, that the TSA is like nah, screw that. Apparently, the Transportation Security Administration is just fine with their Twitter outreach, and have no immediate plans to give their Yelp pages any attention. …

Read More

Yelp Yanks Carly Fiorina’s TSA Review

Yelp Yanks Carly Fiorina’s TSA Review

Yelp is a place where people can go to bitch about restaurants, local businesses, and more. This week, Yelp became a place where people can go bitch about the government. Yelp recently announced that it had partnered up with the federal government to let federal agencies and offices claim their Yelp pages, read, and respond to their reviews. “We encourage …

Read More

Government Agencies Get Yelp-Friendly

Government Agencies Get Yelp-Friendly

Yelp announced that it has entered into an agreement with the federal government to enable federal agencies and offices to claim their Yelp pages, read, and respond to reviews. That includes the TSA: “We encourage Yelpers to review any of the thousands of agency field offices, TSA checkpoints, national parks, Social Security Administration offices, landmarks and other places already listed …

Read More

Being A Yelp Reviewer Doesn’t Make You A Yelp Employee , Rules Federal Judge

It’s hard to believe that anybody thinks Yelp should pay them for the reviews they write, but some do, and some even banded together in a class action lawsuit against the company to try and seek out wages for reviews posted. The suit was filed last year by reviewers who claimed they should be paid for performing “the exact same …

Read More

Yahoo: We’re Still Using Yelp Reviews [Updated]

Yahoo: We’re Still Using Yelp Reviews [Updated]

Update 2: Blumenthal points to another response from Yahoo on reddit: “Thanks for pointing this out! I work for Yahoo, and I’ve reported this to our Yahoo Local team*. They’ll be taking a look at this for sure. Yahoo Local doesn’t use the Yelp API, rather we have a data feed from them that we merge into this feed. They’ll …

Read More

Yelp Earnings Disappoint As Chairman Leaves And Company Moves Away From Display Ads

Yelp reported its second quarter earnings on Tuesday with better than expected revenue, but worse than expected profit, sending shares tumbling. But that wasn’t the only news to come out of the company. Yelp also announced the resignation of Max Levchin from its Board of Directors, and said it will discontinue display advertising by the end of the year. Levchin …

Read More

Google Makes It Easier For People To Review Businesses On Mobile Devices

Google has made it easier for people to review businesses using their mobile devices. A tweak to Google’s functionality in mobile browsers has made the process simpler, and that could lead to more reviews for businesses. We’ve seen Yelp become increasingly mobile as mobile unique visitors grew 29% year-over-year while desktop visitors declined. This was two years after the company …

Read More

Amazon Is Changing How It Shows Reviews And How Ratings Work

Amazon is reportedly changing how it displays customer reviews on product pages in the U.S. It’s using machine learning to figure out which reviews are most helpful to users, and giving those more weight in the algorithm. It’s also putting more weight on newer reviews. This is according to a report from CNET, which interviewed Amazon spokesperson Julie Law about …

Read More

Yelp Tells Businesses How To Respond To Reviews

Businesses have a tricky relationship with Yelp. On the one hand, it can be a great way for customers to find a business, and a positive Yelp presence can encourage the customer to actually visit. On the flipside, negative reviews can be very damaging, and have led to plenty of defamation suits. Do you interact with negative reviews of your …

Read More

Yelp Slaps 51 Businesses With Consumer Alert Warnings

Yelp announced that it has activated a new round of consumer alerts, this time slapping 51 businesses with the alert messages. While the alerts themselves show messages to consumers who stumble upon the Yelp pages of these businesses, the real message is to the business themselves, and that message is: “We don’t tolerate review manipulation.” “Consumers have the right to …

Read More

Yelp Wants Users To Speak Up About Nevada Bill

Yelp is encouraging its users around the country, but particularly in Nevada, to let members of the Nevada State Assembly and Governor Brian Sandoval’s office know that they oppose a bill sponsored by casino Mogul Steve Wynn, which the company says would roll back the state’s anti-SLAPP law. If you’re unfamiliar with the term SLAPP, it stands for Strategic Lawsuit …

Read More

Dealing With An Increasingly Mobile Yelp

Yelp released its Q1 financial results on Wednesday with a 55% revenue increase compared to the same quarter last year, but falling short of analysts’ expectations and sending its stock price down. Still, the company grew its cumulative reviews by 36% to 77 million, including a record 6 million reviews contributed during the quarter. Do you expect Yelp’s increasing mobile …

Read More

Apple Watch: Everything Wrong with It, According to Early Reviews

Apple is set to kick off pre-orders and begin in-store tryouts of its new wearable tech, the Apple Watch, on Friday. It’s impossible to know whether the device will take like most Apple products of late and fly off the shelves, be dead on arrival, or fall somewhere in between. We do have early reviews, however. Early reviewers are saying …

Read More

Amazon Sues “Fake Review” Providers

Amazon is taking a legal step to fight fake product reviews. The online retail giant has filed a lawsuit against a California man named Jay Gentile, whom the company identifies as the operator of a handful of sites including buyazonreviews.com, buyamazonreviews.com, bayreviews.net and buyreviewsnow.com. According to GeekWire, Amazon says those sites are part of an “unhealthy ecosystem” which has sprung …

Read More

Chef Refuses to Negotiate with Rude ‘Yelpers’, Instagram Shames Them Instead

Restauranteurs have a love/hate (mostly hate) relationship with Yelp, a service that has emboldened the entitled diner more than any in recent memory. Not only do chefs and business owners have to worry about customers leaving salty reviews, even if completely unjustified, but they also have to worry about whether or not those negative Yelp reviews will feature prominently on …

Read More

Yelp Filter Not Catching Biased Reviews

It may be a new year, but there are still problems with Yelp’s review filter. We’ve been tipped to some research finding reviews featuring promo codes, which would seem to violate Yelp’s guidelines, showing up for Uber and Lyft, as well as a competing taxi service. Yelp’s filter has long been the subject of controversy with small business owners, and …

Read More

Yelp Acquires French Review Site Cityvox

Investors have been concerned about Yelp’s international business, and Yelp seems to be doing everything it can to reverse that. The company announced on Tuesday that it has acquired Cityvox, a French online review site, which specializes in restaurants and nightlife. This follows the announcement last week that Yelp acquired Germany’s Restaurant-Kritik, which also specializes in restaurants. Yelp says these …

Read More

Business Courts Negative Reviews As Middle Finger To Yelp

You’ve heard the claims before. If reader comments are any indication, many of you have even lived them. They’ve never been proven, but time and time again, small businesses accuse Yelp of “extorting” them by holding positive reviews hostage until they pay for advertising. Do you believe Yelp is really guilty of this practice, or is it just a myth? …

Read More

People Are Trusting Online Reviews More Than Ever

It appears that people are not only turning to online reviews for local businesses more and more, but they are actually trusting them more than ever despite all the media coverage questioning their legitimacy. If people are trusting what they read about businesses online more, do you view this as a good thing or bad thing? Let us know in …

Read More

Wireless Routers: Here Are The 10 Best Routers Money Can Buy

Wireless routers are an essential part of any Internet connected home today. The freedom to be anywhere in the house and stay connected is more or less taken for granted. The luxury does come with a cost, however, and those willing to pony up with enjoy a far superior experience than those who don’t. When it comes to wireless routers, …

Read More

Google Removes Some Zagat Reviews, Says Overall Ratings For Businesses May Be Affected

Some businesses may soon find that their ratings on Google have changed for better or for worse. They’re doing away with old anonymous Zagat reviews – the ones where the person’s name is “A Zagat User.” Google’s Jade Wang wrote in the Google and Your Business forum (via Barry Schwartz): To show a consistent reviews experience to our users, reviews …

Read More

Pretty Little Liars Continues To Unveil Secrets

Tuesday night’s episode of Pretty Little Liars looked a little different, spending most of the time in the black and white noir world of Spencer Hasting’s mind. The episode starts as per usual, in color, with Spencer, Hannah, and Emily going into Ezra’s classroom to find something that will prove he is “A” – or at least has something to …

Read More

Yelp To Users: Don’t Be Afraid To Leave Negative Reviews

Yelp, it would seem, doesn’t want its users to be afraid to leave negative reviews for businesses because of some of the lawsuits that have made the headlines. Yelp Senior Director of Litigation Aaron Schur took to the Yelp blog to point out that lawsuits like the recent cases in Virginia (one went to trial this week) are “rare”. “But …

Read More

Page 2 of 4«1234»