Every company is in the customer service business. They may say they’re in the fast food business or the book selling business or cable TV business, but in the end business won’t succeed if you don’t offer good service to your customers. More and more companies offer services on the Internet for their customers to utilize. Often these services are difficult to navigate and when you get to the FAQs, you may have weed through 200 questions before you get to the one you need. Most people have been there.

The way browsers handle JavaScript dialog boxes may pose a security threat to an unthinking user.

It’s always refreshing to know that the folks working on some of the highest profile open source projects realize that they (well, “we”) live in our own bubble…

Just a quick tip about the perfect(?) solution to keep an eye on your RSS feeds while being away from the computer.

Firefox developer Asa Dotzler is using the Spread Firefox blog to accuse TechWeb of lying about the Firefox 1.0 downloads.

The words had scarcely come out of his mouth before people were on the phone to spread the word. Opera CEO promised that if downloads of the beta browser reached 1 million, he’ll swim from Norway to the USA, stopping only to have a cup of hot chocolate at his mother’s house in Iceland.

Amidst recent attempts to reassure users about the actual security of Firefox, a popular and free web browser offered by Mozilla, Opera 8, out of Norway, trumpets itself as a more secure browser.

Alternate browser developer Opera introduced an updated beta version browser of their next browser on Friday.

Opera Software has unveiled a voice-enabled EPG which lets users interact with their DVD players, DVRs and digital TV settop boxes.

I’ve been using the new free Microsoft AntiSpyware tool released in beta last week. What impressed me in particular is it’s real-time preventative approach.

Yesterday, Linux users were greeted with another browser to benchmark. Opera released version 8, available to the Linux platform in beta format. However, a lacking feature has left Linux users “speechless”.

Security flaws have long plagued Internet Explorer (IE), the market-dominating web browser from Microsoft. IE won the early browser wars, not only because it was free and bundled with Windows, but because it had some features and capabilities that its only real competitor, Netscape, didn’t have.

Opera Software today announced that its revolutionary Opera smartphone browser will soon become available for Microsoft Windows Mobile software.

Opera Software has released the latest version of its browser with its first-ever version for the Linux operating system.

As many of you will know, Opera is ranked as the third most popular web browser in the world and is an excellent alternative when you’re after a quick browser that still supports W3C standards such as cascading style sheets. In this virtual interview I talked with Hakon Wium Lie, Chief Technical Officer for Opera. In this article Hakon talks about the Opera browser, where it stands in relation to W3C standards, the Opera evelopment team and more.

Just like the TV soaps, the search industry has a strange and illogical history. We started with a particular cast of search engines, new ones soon rose up and tried to usurp market share from the originals, some engines jumped into bed with each other, some of the well known characters died or were killed off by the newcomers, “good” engines decide to turn “evil” in the grab for market share, new industry darlings were born and so on.

As many of you will know, Opera is ranked as the third most popular web browser in the world and is an excellent alternative when you’re after a quick browser that still supports W3C standards such as cascading style sheets. In this virtual interview I talked with Hakon Wium Lie, Chief Technical Officer for Opera. In this article Hakon talks about the Opera browser, where it stands in relation to W3C standards, the Opera development team and more.