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Online Reviews Articles

Virginia Yelp Review Suit Goes To Trial Virginia Yelp Review Suit Goes To Trial

A little over a year ago, a Virginia judge ordered a Yelp user to change a negative review on the site. Jane Perez was sued by Dietz Development, a building contractor who claimed to have lost business because of her …

More Unproven Yelp ‘Extortion’ Accusations Publicized More Unproven Yelp ‘Extortion’ Accusations Publicized
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The story has been going on for quite some time. Businesses accuse Yelp of “extortion” or holding their positive reviews hostage unless they spend advertising money, and Yelp denies it vehemently, citing a lack of evidence and research appearing to …

Yelp And SBA Team Up On Online Reviews Initiative Yelp And SBA Team Up On Online Reviews Initiative
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Yelp and the U.S. Small Business Administration (SBA) have teamed up to launch the Success With Online Reviews initiative, which kicked off last week at the New York Stock Exchange. “Sharing what you dig and what you don’t is nothing …

Just How Bad Is Yelp’s Fake Review Problem? Just How Bad Is Yelp’s Fake Review Problem?
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You’re probably aware of multiple controversial issues surrounding Yelp reviews. There are several to choose from. You have some businesses accusing the company of holding positive reviews hostage (with advertising being the ransom). You have a court ordering Yelp to …

Court Orders Yelp To Identify Anonymous Reviewers Court Orders Yelp To Identify Anonymous Reviewers
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Once again, the subject of free speech with regard to Yelp reviews has been brought up in court. A new decision has proven controversial because if the court is wrong (which is very possible due to an apparent lack of …

This Guy Wrote 1,712 Yelp Reviews Last Year Alone, Receives Praise From Yelp This Guy Wrote 1,712 Yelp Reviews Last Year Alone, Receives Praise From Yelp
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Oakland Yelp user Victor G. received some recognition from Yelp for posting the most reviews of 2013 with a total of 1,712 during the year. That’s a lot of reviews (about five a day). In all, he’s written over 7,000 …

Yelp Explains The Recommended Review Process Yelp Explains The Recommended Review Process
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Yelp is trying to educate users more about how its review recommendations work. As the company acknowledges, most people probably don’t really even think about it, but others certainly wonder how they come up the ones that they do. “Well, …

Yelp CEO Addresses All Your Favorite Accusations On Reddit Yelp CEO Addresses All Your Favorite Accusations On Reddit
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Yelp CEO Jeremy Stoppelman engaged in a reddit AMA (Ask Me Anything) today, taking on an assault of questions about extortion, fake reviews, lawsuits, wages, and just about everything you’ve ever heard people allege about the company. Not that he …

Brace Yourself For A Lot More Yelp Reviews Brace Yourself For A Lot More Yelp Reviews
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Yelp released its earnings report for the third quarter this week, and during its conference call, revealed some staggering numbers related to its recently added mobile review feature. The bottom line is that the feature is hugely popular, and continues …

Google Adds Review Extensions To AdWords Google Adds Review Extensions To AdWords
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Google is making big moves to lend more credibility to AdWords ads, whether that be in the form of endorsements from people users know and trust or testimonials from respected brands. In June, Google announced the beta release of review …

Yelp Android App Adds Ability To Write Reviews Yelp Android App Adds Ability To Write Reviews
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About two months ago, Yelp launched an update to its iPhone app, adding the ability to write reviews for businesses from the app. Now, the functionality has come to Android. This is obviously a major part of Yelp, and it …

Yelp On Fake Reviews: Don’t Worry, We’ve Got This Yelp On Fake Reviews: Don’t Worry, We’ve Got This
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Last week, a study from Harvard Business School came out looking at Yelp review fraud, suggesting that about a fifth of Yelp restaurant reviews are fake. Do you trust reviews you read on Yelp? Let us know in the comments. …

Nearly One-Fifth of Yelp Restaurant Reviews Are Phony, Shows Study Nearly One-Fifth of Yelp Restaurant Reviews Are Phony, Shows Study

Earlier this month it was reported that business review website Yelp had sued an individual who won against the company in small claims court. Julian McMillian, a San Diego lawyer, had sued Yelp over an ad deal. Yelp is now …

Yelp Will Help Your Business, According To This Study Yelp Will Help Your Business, According To This Study
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There’s been a lot of controversy surrounding Yelp and the impact the online review service can have on small businesses. This has included everything from fake reviews to alleged extortion, with numerous businesses speaking out on the Internet, in the …

Etsy Is Changing The Way Reviews Work Etsy Is Changing The Way Reviews Work
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Back in April, Etsy launched a seller survey aimed at collecting feedback from its community that it would go on to use to make changes to the site’s feedback system. This week, the company announced those changes. In an effort …

Businesses Continue To Bash Yelp As Investor Bets It’ll Be Dead In 2 Years Businesses Continue To Bash Yelp As Investor Bets It’ll Be Dead In 2 Years
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It hasn’t been a great week of PR for Yelp. While the company made its own news by expanding into Brazil, much of the media coverage has been about businesses bashing the company and its alleged practices and even included …

Can Yelp Reviews Be Trusted? Can Yelp Reviews Be Trusted?
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Yelp asks in a blog post, “What good are online reviews if you can’t trust their authenticity?” That’s a really good question, and an important one that review sites have to grapple with as businesses and spammers constantly try to …

People’s Court’s Judge Milian ‘Horrified’ By Business Owner’s Yelp Story People’s Court’s Judge Milian ‘Horrified’ By Business Owner’s Yelp Story
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Yelp is looking for increased user trust as it recently announced more consumer alerts aimed at letting users know about businesses who have been caught with fake reviews. Businesses, on the other hand, continue to voice their frustration with the …

You Can Now Leave Full Reviews From Yelp’s Mobile App You Can Now Leave Full Reviews From Yelp’s Mobile App

Yelp should be getting a big boost to its number of reviews now that the company just announced it has added the ability to leave reviews from mobile devices. Starting today, iPhone users will be able to write and publish …

Is Yelp Getting Better For Businesses? Is Yelp Getting Better For Businesses?
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Yelp has always been about helping local businesses find customers, and helping potential customers find local businesses of interest. Despite the general functionality of the service, there have been plenty of complaints from businesses who feel that Yelp has hurt …

Yelp Sues Site That Sells Yelp Reviews Yelp Sues Site That Sells Yelp Reviews
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Ever tried to purchase a Yelp review? There are sites out there that sell them. One is called BuyYelpReview.com, and it’s currently being sued by Yelp, so you might want to hold off if you’re getting any shady ideas. Yelp …