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Online Reviews Articles

Should Yelp Be Worried About Amazon? Should Yelp Be Worried About Amazon?

This week, Reuters reported that Amazon is readying the launch of a new local services marketplace, which would not only compete with large chain stores, but also with local review sites like Yelp. Many businesses in a variety of spaces …

Yelp On The Defensive Once Again Yelp On The Defensive Once Again

Once again, Yelp is drawing the kind of media attention that it would like to avoid, but which has been following it around for years. You know the deal. A business claims Yelp is holding positive reviews hostage in its …

Are Video Reviews On Yelp A Good Idea? Are Video Reviews On Yelp A Good Idea?

Yelp is reportedly getting video reviews. As of the time of this writing, the company hasn’t formally announced the feature yet, but Business Insider spoke with mobile product manager Madhu Prabaker, who told the publication about the feature, and gave …

Yelp Equates Asking For Reviews To Spam Yelp Equates Asking For Reviews To Spam

Yelp announced on Wednesday that it has issued a new round of Consumer Alerts, the warnings that appear on businesses’ Yelp pages informing users that they’re not to be trusted. The company didn’t say how many it issued this time …

Better Business Bureau Defends Yelp Better Business Bureau Defends Yelp

Rarely does a week go by these days in which there isn’t at least one report of business owners complaining about Yelp’s business practices. The latest one comes from an ABC affiliate out of Philadelphia, which conducted an investigation of …

Yelp Earnings Released, Revenue Up 65% YoY Yelp Earnings Released, Revenue Up 65% YoY

Yelp just released its earnings report for the first quarter with revenue at $76.4 billion, up 66% from the same period last year. Cumulative reviews grew by 46% year-over-year, reaching about 57 million, with active business accounts growing 65% to …

Talk Examines How Consumers Assess ‘Absolute Value’ With Today’s Buying Tools Talk Examines How Consumers Assess ‘Absolute Value’ With Today’s Buying Tools

Google is sharing a recent talk from Itamar Simonsen and Emanual Rosen on “absolute value”. It examines how consumers asses the value of things they buy using tools of the modern era, such as review sites, price comparison apps, and …

Yelp Lets Businesses Highlight Bitcoin Acceptance Yelp Lets Businesses Highlight Bitcoin Acceptance

Yelp announced that it is now showing when businesses accept Bitcoin on business pages. This comes as a new attribute in the “More Business Info” section. “We’re constantly thinking about how to make our business attributes more useful for consumers …

Google Removes Some Zagat Reviews, Says Overall Ratings For Businesses May Be Affected Google Removes Some Zagat Reviews, Says Overall Ratings For Businesses May Be Affected

Some businesses may soon find that their ratings on Google have changed for better or for worse. They’re doing away with old anonymous Zagat reviews – the ones where the person’s name is “A Zagat User.” Google’s Jade Wang wrote …

Yelp Launches In Japan, Expands Platform To Spas & Salons Yelp Launches In Japan, Expands Platform To Spas & Salons

Continuing its ongoing international expansion, Yelp announced that it has now launched in Japan. This is the company’s 26th country, following a Mexico launch last month. Yelp’s efforts in Japan will begin in Toyko and Osaka. The site is available …

FTC Has Seen 2,046 Complaints About Yelp In Recent Years FTC Has Seen 2,046 Complaints About Yelp In Recent Years

The FTC disclosed this week that there have been 2,046 complaints filed against Yelp dating from 2008 to March 4th, 2014. While that may seem like a lot, it’s not incredibly shocking given that we see businesses complaining informally about …

Yelp Slaps Consumer Alerts On More Pages, Renews Them On Others Yelp Slaps Consumer Alerts On More Pages, Renews Them On Others

Yelp announced on Friday that it has launched a new round of Consumer Alerts for “a handful of businesses” in its latest efforts to combat the ongoing problem of fake reviews. Do you think the fake review problem has gotten …

Yelp Launches New Interface, Business Pages Yelp Launches New Interface, Business Pages

Yelp announced that it is rolling out a new site design along with a new look for business pages. Rather than making a few teaks, the’ve elected to take the “from the ground up” approach. The new design plays up …

Yelp Pushes Through The Controversies With Big Growth And A 5-Star Quarter Yelp Pushes Through The Controversies With Big Growth And A 5-Star Quarter
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Whether you think it’s a great business tool or you think it’s killing your business, Yelp appears to be unstoppable, and continues to grow substantially. This week, the company released its earnings report for the fourth quarter and full year …

Yelp Earnings Released, Revenue Up 72% Yelp Earnings Released, Revenue Up 72%

Yelp just released its earnings report for Q4 and full year 2013. Net revenue was $70.7 million, up 72% year-over-year. The company saw strong growth across all of its revenue sources. Cumulative reviews reached 53 million, up 47% year-over-year. Average …

Nobody Wins In Yelp Defamation Suit Nobody Wins In Yelp Defamation Suit

Over a year ago, a Virginia judge ordered a Yelp user to change a negative review on the site. Building contractor Dietz Development sued user Jane Perez, claiming to have lost business because of her negative postings on the site …

Yelp To Users: Don’t Be Afraid To Leave Negative Reviews Yelp To Users: Don’t Be Afraid To Leave Negative Reviews

Yelp, it would seem, doesn’t want its users to be afraid to leave negative reviews for businesses because of some of the lawsuits that have made the headlines. Yelp Senior Director of Litigation Aaron Schur took to the Yelp blog …

Virginia Yelp Review Suit Goes To Trial Virginia Yelp Review Suit Goes To Trial

A little over a year ago, a Virginia judge ordered a Yelp user to change a negative review on the site. Jane Perez was sued by Dietz Development, a building contractor who claimed to have lost business because of her …

More Unproven Yelp ‘Extortion’ Accusations Publicized More Unproven Yelp ‘Extortion’ Accusations Publicized
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The story has been going on for quite some time. Businesses accuse Yelp of “extortion” or holding their positive reviews hostage unless they spend advertising money, and Yelp denies it vehemently, citing a lack of evidence and research appearing to …

Yelp And SBA Team Up On Online Reviews Initiative Yelp And SBA Team Up On Online Reviews Initiative
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Yelp and the U.S. Small Business Administration (SBA) have teamed up to launch the Success With Online Reviews initiative, which kicked off last week at the New York Stock Exchange. “Sharing what you dig and what you don’t is nothing …

Just How Bad Is Yelp’s Fake Review Problem? Just How Bad Is Yelp’s Fake Review Problem?
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You’re probably aware of multiple controversial issues surrounding Yelp reviews. There are several to choose from. You have some businesses accusing the company of holding positive reviews hostage (with advertising being the ransom). You have a court ordering Yelp to …