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Union Street Guest House Charges Guests $500 For Negative Yelp Reviews Union Street Guest House Charges Guests $500 For Negative Yelp Reviews

The Union Street Guest House in Hudson, New York has a strange policy. It charges guests who book weddings $500 for any negative reviews left on websites like Yelp by the wedding parties’ guests. On the hotel’s Events & Weddings …

Yelp Becomes Profitable For First Time Since Going Public Yelp Becomes Profitable For First Time Since Going Public

Yelp just released its Q2 earnings report with revenue of $88.8 million, up 61% year-over-year. Net income was $2.7 million, or $0.04 per share, compared to a net loss of $(0.9) million, or $(0.01) per share in the same quarter …

Yelp Gets This Much Favorability In Google And Still Complains? Yelp Gets This Much Favorability In Google And Still Complains?

Yelp frequently complains about how Google treats it in search results, and recently became an official complainant in the EU’s investigation into the search engine’s business practices. Meanwhile, Google appears to be giving Yelp an unprecedented amount of visibility in …

Yelp Launches Video Upload Feature. Is Your Business Ready? Yelp Launches Video Upload Feature. Is Your Business Ready?

A couple months ago, we learned that Yelp was preparing to launch a video feature. The company has now officially launched it. Do you like the idea of Yelp users taking videos from within your business and posting it to …

Yelp Lets You Look At Trends From The Past 10 Years (For Some Cities At Least) Yelp Lets You Look At Trends From The Past 10 Years (For Some Cities At Least)

Yelp is showing off a new tool called Yelp Trends, which gives you access to its ten years’ worth of data to get a look at trends on a city by city basis. Yelp was founded in October of 2004, …

Yelp Reviews Are About To Appear In A Lot More Places Yelp Reviews Are About To Appear In A Lot More Places

Yelp announced some big news late on Tuesday. They’ve increased the call limit on their API to 25,000 per day, and made it easier for developers to use, in addition to opening it up to all developers for free. In …

People Are Trusting Online Reviews More Than Ever People Are Trusting Online Reviews More Than Ever

It appears that people are not only turning to online reviews for local businesses more and more, but they are actually trusting them more than ever despite all the media coverage questioning their legitimacy. If people are trusting what they …

Did Yelp Just Become Better For Businesses? Did Yelp Just Become Better For Businesses?

Yelp may have a tough time overcoming negative perception from some businesses thanks to a seemingly never-ending barrage of unproven accusations, but the company continues to add features that can potentially help merchants. Do you think Yelp is getting better …

Should Yelp Be Worried About Amazon? Should Yelp Be Worried About Amazon?

This week, Reuters reported that Amazon is readying the launch of a new local services marketplace, which would not only compete with large chain stores, but also with local review sites like Yelp. Many businesses in a variety of spaces …

Yelp On The Defensive Once Again Yelp On The Defensive Once Again

Once again, Yelp is drawing the kind of media attention that it would like to avoid, but which has been following it around for years. You know the deal. A business claims Yelp is holding positive reviews hostage in its …

Are Video Reviews On Yelp A Good Idea? Are Video Reviews On Yelp A Good Idea?

Yelp is reportedly getting video reviews. As of the time of this writing, the company hasn’t formally announced the feature yet, but Business Insider spoke with mobile product manager Madhu Prabaker, who told the publication about the feature, and gave …

Yelp Equates Asking For Reviews To Spam Yelp Equates Asking For Reviews To Spam

Yelp announced on Wednesday that it has issued a new round of Consumer Alerts, the warnings that appear on businesses’ Yelp pages informing users that they’re not to be trusted. The company didn’t say how many it issued this time …

Better Business Bureau Defends Yelp Better Business Bureau Defends Yelp

Rarely does a week go by these days in which there isn’t at least one report of business owners complaining about Yelp’s business practices. The latest one comes from an ABC affiliate out of Philadelphia, which conducted an investigation of …

Yelp Earnings Released, Revenue Up 65% YoY Yelp Earnings Released, Revenue Up 65% YoY

Yelp just released its earnings report for the first quarter with revenue at $76.4 billion, up 66% from the same period last year. Cumulative reviews grew by 46% year-over-year, reaching about 57 million, with active business accounts growing 65% to …

Talk Examines How Consumers Assess ‘Absolute Value’ With Today’s Buying Tools Talk Examines How Consumers Assess ‘Absolute Value’ With Today’s Buying Tools

Google is sharing a recent talk from Itamar Simonsen and Emanual Rosen on “absolute value”. It examines how consumers asses the value of things they buy using tools of the modern era, such as review sites, price comparison apps, and …

Yelp Lets Businesses Highlight Bitcoin Acceptance Yelp Lets Businesses Highlight Bitcoin Acceptance

Yelp announced that it is now showing when businesses accept Bitcoin on business pages. This comes as a new attribute in the “More Business Info” section. “We’re constantly thinking about how to make our business attributes more useful for consumers …

Google Removes Some Zagat Reviews, Says Overall Ratings For Businesses May Be Affected Google Removes Some Zagat Reviews, Says Overall Ratings For Businesses May Be Affected

Some businesses may soon find that their ratings on Google have changed for better or for worse. They’re doing away with old anonymous Zagat reviews – the ones where the person’s name is “A Zagat User.” Google’s Jade Wang wrote …

Yelp Launches In Japan, Expands Platform To Spas & Salons Yelp Launches In Japan, Expands Platform To Spas & Salons

Continuing its ongoing international expansion, Yelp announced that it has now launched in Japan. This is the company’s 26th country, following a Mexico launch last month. Yelp’s efforts in Japan will begin in Toyko and Osaka. The site is available …

FTC Has Seen 2,046 Complaints About Yelp In Recent Years FTC Has Seen 2,046 Complaints About Yelp In Recent Years

The FTC disclosed this week that there have been 2,046 complaints filed against Yelp dating from 2008 to March 4th, 2014. While that may seem like a lot, it’s not incredibly shocking given that we see businesses complaining informally about …

Yelp Slaps Consumer Alerts On More Pages, Renews Them On Others Yelp Slaps Consumer Alerts On More Pages, Renews Them On Others

Yelp announced on Friday that it has launched a new round of Consumer Alerts for “a handful of businesses” in its latest efforts to combat the ongoing problem of fake reviews. Do you think the fake review problem has gotten …

Yelp Launches New Interface, Business Pages Yelp Launches New Interface, Business Pages

Yelp announced that it is rolling out a new site design along with a new look for business pages. Rather than making a few teaks, the’ve elected to take the “from the ground up” approach. The new design plays up …