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Online Reviews Articles

FTC Has Seen 2,046 Complaints About Yelp In Recent Years FTC Has Seen 2,046 Complaints About Yelp In Recent Years

The FTC disclosed this week that there have been 2,046 complaints filed against Yelp dating from 2008 to March 4th, 2014. While that may seem like a lot, it’s not incredibly shocking given that we see businesses complaining informally about …

Yelp Slaps Consumer Alerts On More Pages, Renews Them On Others Yelp Slaps Consumer Alerts On More Pages, Renews Them On Others

Yelp announced on Friday that it has launched a new round of Consumer Alerts for “a handful of businesses” in its latest efforts to combat the ongoing problem of fake reviews. Do you think the fake review problem has gotten …

Yelp Launches New Interface, Business Pages Yelp Launches New Interface, Business Pages

Yelp announced that it is rolling out a new site design along with a new look for business pages. Rather than making a few teaks, the’ve elected to take the “from the ground up” approach. The new design plays up …

Yelp Pushes Through The Controversies With Big Growth And A 5-Star Quarter Yelp Pushes Through The Controversies With Big Growth And A 5-Star Quarter
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Whether you think it’s a great business tool or you think it’s killing your business, Yelp appears to be unstoppable, and continues to grow substantially. This week, the company released its earnings report for the fourth quarter and full year …

Yelp Earnings Released, Revenue Up 72% Yelp Earnings Released, Revenue Up 72%

Yelp just released its earnings report for Q4 and full year 2013. Net revenue was $70.7 million, up 72% year-over-year. The company saw strong growth across all of its revenue sources. Cumulative reviews reached 53 million, up 47% year-over-year. Average …

Nobody Wins In Yelp Defamation Suit Nobody Wins In Yelp Defamation Suit

Over a year ago, a Virginia judge ordered a Yelp user to change a negative review on the site. Building contractor Dietz Development sued user Jane Perez, claiming to have lost business because of her negative postings on the site …

Yelp To Users: Don’t Be Afraid To Leave Negative Reviews Yelp To Users: Don’t Be Afraid To Leave Negative Reviews

Yelp, it would seem, doesn’t want its users to be afraid to leave negative reviews for businesses because of some of the lawsuits that have made the headlines. Yelp Senior Director of Litigation Aaron Schur took to the Yelp blog …

Virginia Yelp Review Suit Goes To Trial Virginia Yelp Review Suit Goes To Trial

A little over a year ago, a Virginia judge ordered a Yelp user to change a negative review on the site. Jane Perez was sued by Dietz Development, a building contractor who claimed to have lost business because of her …

More Unproven Yelp ‘Extortion’ Accusations Publicized More Unproven Yelp ‘Extortion’ Accusations Publicized
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The story has been going on for quite some time. Businesses accuse Yelp of “extortion” or holding their positive reviews hostage unless they spend advertising money, and Yelp denies it vehemently, citing a lack of evidence and research appearing to …

Yelp And SBA Team Up On Online Reviews Initiative Yelp And SBA Team Up On Online Reviews Initiative
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Yelp and the U.S. Small Business Administration (SBA) have teamed up to launch the Success With Online Reviews initiative, which kicked off last week at the New York Stock Exchange. “Sharing what you dig and what you don’t is nothing …

Just How Bad Is Yelp’s Fake Review Problem? Just How Bad Is Yelp’s Fake Review Problem?
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You’re probably aware of multiple controversial issues surrounding Yelp reviews. There are several to choose from. You have some businesses accusing the company of holding positive reviews hostage (with advertising being the ransom). You have a court ordering Yelp to …

Court Orders Yelp To Identify Anonymous Reviewers Court Orders Yelp To Identify Anonymous Reviewers
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Once again, the subject of free speech with regard to Yelp reviews has been brought up in court. A new decision has proven controversial because if the court is wrong (which is very possible due to an apparent lack of …

This Guy Wrote 1,712 Yelp Reviews Last Year Alone, Receives Praise From Yelp This Guy Wrote 1,712 Yelp Reviews Last Year Alone, Receives Praise From Yelp
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Oakland Yelp user Victor G. received some recognition from Yelp for posting the most reviews of 2013 with a total of 1,712 during the year. That’s a lot of reviews (about five a day). In all, he’s written over 7,000 …

Yelp Explains The Recommended Review Process Yelp Explains The Recommended Review Process
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Yelp is trying to educate users more about how its review recommendations work. As the company acknowledges, most people probably don’t really even think about it, but others certainly wonder how they come up the ones that they do. “Well, …

Yelp CEO Addresses All Your Favorite Accusations On Reddit Yelp CEO Addresses All Your Favorite Accusations On Reddit
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Yelp CEO Jeremy Stoppelman engaged in a reddit AMA (Ask Me Anything) today, taking on an assault of questions about extortion, fake reviews, lawsuits, wages, and just about everything you’ve ever heard people allege about the company. Not that he …

Brace Yourself For A Lot More Yelp Reviews Brace Yourself For A Lot More Yelp Reviews
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Yelp released its earnings report for the third quarter this week, and during its conference call, revealed some staggering numbers related to its recently added mobile review feature. The bottom line is that the feature is hugely popular, and continues …

Google Adds Review Extensions To AdWords Google Adds Review Extensions To AdWords
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Google is making big moves to lend more credibility to AdWords ads, whether that be in the form of endorsements from people users know and trust or testimonials from respected brands. In June, Google announced the beta release of review …

Yelp Android App Adds Ability To Write Reviews Yelp Android App Adds Ability To Write Reviews
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About two months ago, Yelp launched an update to its iPhone app, adding the ability to write reviews for businesses from the app. Now, the functionality has come to Android. This is obviously a major part of Yelp, and it …

Yelp On Fake Reviews: Don’t Worry, We’ve Got This Yelp On Fake Reviews: Don’t Worry, We’ve Got This
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Last week, a study from Harvard Business School came out looking at Yelp review fraud, suggesting that about a fifth of Yelp restaurant reviews are fake. Do you trust reviews you read on Yelp? Let us know in the comments. …

Nearly One-Fifth of Yelp Restaurant Reviews Are Phony, Shows Study Nearly One-Fifth of Yelp Restaurant Reviews Are Phony, Shows Study

Earlier this month it was reported that business review website Yelp had sued an individual who won against the company in small claims court. Julian McMillian, a San Diego lawyer, had sued Yelp over an ad deal. Yelp is now …

Yelp Will Help Your Business, According To This Study Yelp Will Help Your Business, According To This Study
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There’s been a lot of controversy surrounding Yelp and the impact the online review service can have on small businesses. This has included everything from fake reviews to alleged extortion, with numerous businesses speaking out on the Internet, in the …