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Online Retail Articles

January’s Top Ten Online Retailers Identified

Following the holiday bonanza, January can be a dead month for many retailers.  Recent numbers from Nielsen revealed the ten companies that best survived (in terms of online conversion rates) the quiet time.

Borders Prepares For Launch Of Online Site

Borders online relationship with Amazon.com will end in April when the book retailer will strike out on its own with the launch of its new site.

Chase: 29% Holiday Online Retail Growth

Any interesting report is out today from Chase Paymentech, saying that the online holiday retail sales for 2007 grew by a whopping twenty nine percent.

Chase Paymentech

Retailer Email Increased 45% During Holidays

Retailers increased their email volumes by 45 percent during the holiday season according to the Email Experience Council.

Green Monday Dreamed Up By eBay

Now that we are stuck with Cyber Monday as a designation for the first Monday after Thanksgiving, eBay has promoted the second Monday of December as Green Monday.

Amazon Trumps Wal-Mart On Cyber Monday
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Though Wal-Mart dominates the global brick and mortar retail scene, even it had to watch Amazon surpass it in online traffic.

Cyber Monday Spending Hit $733 Million

Merchants affected by Yahoo’s system outage on Monday have more reasons to be upset, as US consumers parted with $733 million online for the day.

Yahoo Merchants Toasted By Monday Outage
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Customers with credit cards to burn found some of Yahoo’s merchants unable to process orders due to problems with the underlying technology.

Black Friday Shoppers Spend $531 Million Online
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A 22 percent increase in sales from last year’s day after Thanksgiving put more money in the pockets of online retailers this year.

US Holiday Shopping Up By A Billion Dollars

Despite a slow start in November, online US non-travel retail topped $7 billion for the first 18 days of the holiday season, an increase of $1 billion from the same period in 2006.

Shop.org Summit: Online Retail Trends

Whether an online retailer is also on top of the (virtual) world or is just starting out, they’ve likely got a lot to learn.  And as worlds both physical and virtual move forward, Donna Hoffman of the Sloan Center for Internet Retailing (and UC Riverside) has shared “10 Trends You Can’t Afford to Miss.”

Product Information? Search Comes First

Visitors to one’s online retail website have a great likelihood of starting from a page of search results, as shown by last holiday season’s activity.

ChannelAdvisor Gets New Customers

ChannelAdvisor, a provider of ecommerce channel management solutions announced the addition of 30 new retail customers who have selected ShoppingAdvisor or SearchAdvisor to manage their paid search or comparison shopping engines.

Non-Travel E-Commerce Flies High

A 23 percent climb in non-travel online retail contributed to a substantial gain in spending for the second quarter of 2007.

Social Networks and Online Retail

Social networks and online communities have little impact on online retail sales according to a report from JupiterResearch, "Us Retail Consumer survey, 2007."

Online Consumers Value Privacy

Consumers are willing to pay extra to buy items from online retailers when they know how a retailer’s policies will protect their privacy, a new Carnegie Mellon University study shows.

Online Product Information Important To Shoppers
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Being able to research products online is important to retail shoppers. Ninety-one percent of online shoppers said it was "important" or "very important" for retailers to offer in- depth product information online according to WebCollage’s 2007 "Survey of Online Consumer Product Research Habits."

Netflix, QVC Score Well With Online Consumers

Online retailers Netflix, QVC.com and Amazon lead in customer satisfaction, according to the ForeSee Results Top 100 Online Retail Satisfaction Index out today.

Netflix, QVC Score Well With Online Consumers
“Netflix, QVC Score Well With Online Consumers”
Netflix, QVC Score Well With Online Consumers
Online Retailers And Segmented Email

Internet retailers who use email to reach customers could improve their sales by using segmented email lists, according to an Internet Retailer survey analyzed by Vovici.

Around 40 percent of respondents said their email efforts returned conversion rates of 2 percent or less.

Webtips: Gauging The Annoyance Factor

It should go without saying that functionality issues that hamper usability are a major stumbling block for users, and will discourage them from coming back to the site in the future. The big things are easier to catch, of course, but it might be the small things in the long run – the annoying little bugs – that drive users away as well.

Want Offline Sales? Place Product Info Online

Brick-and-mortar commerce has a powerful ally in the Internet, as many people research a potential purchase online first before heading to a local business to buy.