All Posts Tagged Tag: ‘J.D. Power and Associates’

Hyundai Cars Rank High in J.D. Power APEAL Study

J.D. Power has released its yearly Automotive Performance, Execution, and Layout (APEAL) Study, grading vehicle manufacturers on the customer appeal of their new vehicle models. According to the study, Hyundai vehicles are some of the most appealing non-premium brand vehicles on the market. The study, in which new car owners rate their vehicles across 77 different metrics, found that brands …

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Self-Driving Cars: Young, City-Dwelling Males Lead The Market

Google thinks that self-driving cars are inside a decade away, and the technology is so fluid that car owners could simply pay a few grand and have it installed in the time it takes to put in a new stereo. They’ve been talking to automakers in America’s car capital, Detroit. And although Google is the most prominent company pushing the …

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J.D. Power and Associates Awards iPhone

J. D. Power and Associated has given the coveted Highest customer satisfaction rating to Apple’s iPhone for the seventh consecutive time. Battery life tends to be the deciding factor in whether or not a customer is satisfied with their smartphone performance. It ranked highest in the reason people were satisfied with the top performing phones and the biggest reason why …

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Apple Tops In Smartphone Satisfaction

The average amount of time people keep their cell phone has increased by 17 percent from 2009, according to a new study from J.D. Power and Associates.

 People are keeping their mobile devices for an average of 20.5 months, which is the longest period off time since the study began in 1999, when the average was 17.3 months. The current level of ownership does differ by brand, with the highest ownership at an average of 27.8 months, and the lowest at 17.5 months.

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Touch Screen Mobile Phones Lead To Higher Satisfaction

Overall satisfaction among smartphone and traditional handset owners whose phones feature touch screens is significantly higher than owners that don’t have touch screens, according to a new report from J.D. Power and Associates.

Among smartphone owners that have a touch screen, satisfaction averages 771 on a 1,000-point scale, nearly 40 points higher than among those whose smartphone features other input methods.  Currently just over half of owners indicate their smartphone has a touch screen for navigation.

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Incentives Keep Broadband Customers Loyal

Offering loyalty incentives, such as discounts on monthly fees, service upgrades and other benefits, provides a significant boost in customer satisfaction with fixed and mobile broadband Internet service providers (ISPs) in the UK, according to a new report by J.D. Power and Associates.

Around 15 percent of fixed broadband customers and 16 percent of mobile broadband customers report having received incentives from their ISP to reward their continued loyalty.

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T-Mobile Ranks Highest In Customer Satisfaction

As more wireless users switch to smartphones, many retailers are readjusting their mobile strategies to address the needs of these users, according to a new study by J.D. Power and Associates.

The semiannual report analyzed evaluations from customers who recently had an in-store wireless retail sales experience. Overall customer satisfaction with major wireless carrier-branded stores is based on four factors. In order of importance, they are: sales staff (49%); price and promotion (27%); store facility (14%); and display (10%).

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Wireless Users With Additional Plans Happiest

Customer care performance scores are higher among wireless customers with additional plan features, according to a new report by J.D. Power and Associates.

Customer care performance score were higher among customers with additional plan features, such as extended handset warranties (770 on a 1,000 point scale, on average) and unlimited calling to a predefined group of people (767), than among customers with base calling plans (699).

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More People Relying On The Internet To Buy Vehicles

Searching online for used vehicles has become the primary way for consumers to locate used automobiles, according to new a report by J.D. Power and Associates.

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Customer Satisfaction With ISPs Rises

Overall consumer satisfaction with high-speed Internet service providers (ISPs) has increased from 2008, mainly due to improvements in performance and reliability, according to a new report by J.D. Power and Associates.

The study measures customer satisfaction with high-speed Internet service based on five factors: performance and reliability; cost of service; customer service; billing; and offerings and promotions.

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Apple And LG Rank High In Consumer Satisfaction

Overall satisfaction among smartphone owners has increased significantly over time as manufacturers continue to improve their offerings, according to a new report from J.D. Power and Associates.

Satisfaction among consumer smartphone owners has increased 14 index points (on a 1,000 point scale) from just six months ago, while satisfaction among business owners has increased by 43 index points from 2008 as these devices have become more stylish, customizable and user friendly.

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Generation Y At Higher Risk For Online Identity Theft

People in Generation Y tend to be at a higher risk for online identity theft, but are less concerned with the threat than those in Generation X and Baby Boomers, according to the J.D. Power and Associates Identity Theft Report.

Online conversations about identity theft indicate that 83 percent of the Baby Boomer generation (those between the ages of 45 and 63) say they have a high level of concern about identity theft, compared to 79 percent of those in Generation X (ages 31 to 44) and only 47 percent of those in generation Y (ages 19 to 30).

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Broadband Users See Service As A Must

High speed Internet customers like their service but 30 percent are willing to ditch their provider if they can find a more affordable service elsewhere, according to a report from J.D. Power & Associates.

Cost savings is cited by 69 percent of high-speed Internet customers and 40 percent of dial-up customers as the main reason they would consider switching providers.

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Study: Online TV Content Ads Connect With Car Shoppers

Online television is nice for all sorts of reasons – the convenience, the selection, the lack of cost.  And for advertisers, online content linked to television is nice because it’s helpful in selling new cars.

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Ringbacks Could Feature Ads

Ringbacks that play alternative audio instead of the standard ring to callers while they are dialing a number areRingbacks Could Feature Ads starting to cause a commotion with U.S. mobile users.

The number of U.S. ringback subscribers tripled last year, according to M:Metrics. A recent J.D. Power and Associates study also found that 9 percent of U.S. mobile consumers used ringbacks. IDC estimates that 40 million global users will subscribe to ringback tones by 2010.

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