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Thoughts on ITIL

Interesting, skeptical take on ITIL, by a person (Noel Bruton) with some apparent long term presence in the industry.

Understanding the Basics of ITIL

In the world of IT management, ITIL is the buzzword being heard around the globe. So what is ITIL and how does it affect your organization? Let's take a closer look!

ITIL: Understanding IT Service Management

'ITIL' is a term that is fast gaining currency around the IT world. It is often wrongly described as 'IT governance' - in fact, on its own, it certainly isn't this.