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One-Third Of Online Holiday Shoppers Ran Into Glitches

While the majority (64%) of online holiday shoppers had no problems making purchases, 36 percent did, according to a new survey from ecommerce development firm Guidance.Among those that ran into difficulty, 13 percent said they had to abandon a very slow Web site while trying to shop, 8 percent said a Web site froze or crashed, 7 percent could not complete a purchase on their first try and 4 percent said a purchase they thought they had completed actually did not go through.