WebProNews

Federal Web Sites See Decline

The public satisfaction with federal government Web sites dropped from last quarters all time high and stayed relatively unchanged over the last seven quarters. The first quarter 2007 special report on E-Government Satisfaction from the University of Michigan's American Customer Satisfaction Index (ACSI) shows that customer satisfaction with federal Web sites declined 0.7 percent from last quarter to an overall score of 73.4. Even with the drop in satisfaction, e-government faired better than the federal government, which had a score of 72.3 on the ACSI.