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	<title>WebProNews &#187; Excessive use</title>
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		<title>Atty. Gen. Teaches Verizon What &#8216;Unlimited&#8217; Means</title>
		<link>http://www.webpronews.com/ny-atty-gen-teaches-verizon-what-unlimited-means-2007-10</link>
		<comments>http://www.webpronews.com/ny-atty-gen-teaches-verizon-what-unlimited-means-2007-10#comments</comments>
		<pubDate>Tue, 23 Oct 2007 22:23:20 +0000</pubDate>
		<dc:creator>WebProNews Staff</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Excessive use]]></category>
		<category><![CDATA[NY Attorney General]]></category>
		<category><![CDATA[Settlement]]></category>
		<category><![CDATA[Unlimited access]]></category>
		<category><![CDATA[Verizon]]></category>
		<category><![CDATA[Verizon Wireless]]></category>

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		<description><![CDATA[<p>Verizon Wireless has agreed to reimburse over 13,000 subscribers that had their wireless internet service disconnected after &#34;excessively&#34; using their &#34;unlimited&#34; access plans. The New York Attorney General's office called Verizon's marketing tactics &#34;deceptive.&#34; <br />
]]></description>
			<content:encoded><![CDATA[<p>Verizon Wireless has agreed to reimburse over 13,000 subscribers that had their wireless internet service disconnected after &quot;excessively&quot; using their &quot;unlimited&quot; access plans. The New York Attorney General&#8217;s office called Verizon&#8217;s marketing tactics &quot;deceptive.&quot; <br />
<span id="more-41348"></span> <br />
The reimbursement (around $75 each) is to cover the cost of wireless access cards or cell phones bought by consumers to access Verizon&#8217;s so-called &quot;unlimited&quot; NationalAccess and BroadbandAccess for $59.99 per month. </p>
<p>The New York Attorney General&#8217;s office said Verizon&#8217;s &quot;unlimited&quot; plans had hidden restrictions against streaming or downloading video or playing video games, but those restrictions were not clearly presented to subscribers. </p>
<p>Once subscribers reached what Verizon (seemingly arbitrarily) deemed &quot;excessive,&quot; they were unable to connect wirelessly to the Internet via phones or modems. </p>
<p>&ldquo;This settlement sends a message to companies large and small answering the growing consumer demand for wireless services. When consumers are promised an &lsquo;unlimited&rsquo; service, they do not expect the promise to be broken by hidden limitations,&rdquo; said Attorney General Andrew Cuomo. </p>
<p>&ldquo;Consumers must be treated fairly and honestly. Delivering a product is simply not enough &ndash; the promises must be delivered as well.&rdquo;</p>
<p>Verizon Wireless also agreed to pay $150,000 to New York state and to revise the company&#8217;s marketing of its wireless Internet access plans.&nbsp;</p></p>
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