The Email Sender and Provider Coalition have released the results of their survey that examines the email behaviors of consumers. The results revealed that the average American is an experienced email user and that they have specific ways of managing email and spam.

 The survey found that over 80 percent of consumers use the "Report Spam" and "Unsubscribe" features to manage the email they receive. Fifty-three percent said they would open and read email if the sending company had a certified icon in the email program.