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Enterprise Decision Management and Managing Costs

While the primary focus of applying EDM to customer service should not be cost containment or reduction, there is still a role for EDM in managing costs. For instance:

Decisions and How Companies Make Them

I was talking with Neil Raden and Tom Davenport today on the subject of decisions - what are the various kinds of decisions and how do companies make them and think about making them. Afterwards I was reminded on something Rob Meredith posted - IT Archaeology: Whatever Happened to SDS? - a couple of weeks ago. It made me think about how we classify problems suitable for Enterprise Decision Management or EDM.