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Free PR Advice for Dell

Dell PR dialed up Jeff Jarvis today. I guess it took a BusinessWeek story for them to finally move on this.

PR Pros as Eyes and Ears for Customer Service

BusinessWeek covers the whole Dell v. Jarvis saga with a full blow-by-blow account. However, more importantly …

Dell And Microsoft Dis-Oriented?

Computer industry giants Dell and Microsoft are tag teaming with National Lampoon Network (NLN) to wade through college campuses looking for talent. Online entertainment community TalentMatch joined them as they search for the next big star during the “Dis-Orientation Casting Tour.”

Router Sales Shooting Through the Roof

The router market is growing and growing. According to a report published by Dell’Oro Group, the router market recorded the highest quarter-over-quarter growth rate it has experienced in over 4 years.

Apple Up, Dell Down For Customer Service

Results from a survey conducted by the University of Michigan were released today. They showed that in the second quarter, customer satisfaction for Dell PCs dropped.

Dell Missed 2nd Quarter Marks

Round Rock, Texas computer giant Dell missed projections during the 2nd quarter and suggested the 3rd quarter will also fall short. Sales for the Texas Tornado of computer manufacturers appears to have slowed down.

Microsoft Exchange Server Migration With Dell

For people who plan to upgrade to Microsoft Exchange Server 2003 before the end of the year, Dell is offering pre-configured server, storage and software packages and professional migration services.

Dell Customers Care-Less

The world’s biggest PC maker has shuttered online message support forums that were once the core of a high-quality customer service offering.

Dell Isn’t Listening

If you’ve been following Jeff Jarvis’ interesting experiences in his dealings with Dell, the PC maker, in trying to get his laptop repaired, Christopher Carfi has a great commentary in his latest podcast that extends this story, looking at what Dell’s done with their US customer support forums.

Napster, Dell, Take On College Music Piracy

The University of Washington will test a combination of hardware and software to try and make legal music downloads the norm.

Dell Packs Napster Into College Servers

The computer company will help deliver Napster’s legal music download service to university campuses.

Dell Wants A Bite of the Apple

Michael Dell, founder and CEO of Dell Computers said he’d like to put Apple’s OS on his brand of computers, giving his customer additional choices. This would be great for Dell and PC makers everywhere and could certainly crimp the style of the Seattle slew but would Apple every go for it?

Dell Would Be Glad To Think Different

While most heads of PC makers cowered from speaking on the record, due to their fear of Microsoft, a certain Texas-based executive spoke out.

Google Now Worth $80 Billion

John Battelle notes that Google’s market capitalization is now just north of 80 billion dollars, making it the largest media company on the planet, overtaking Time Warner.

Dell Apologizes For Anti-Lenovo E-mail

A US-based salesperson for Dell attempted to discourage customers from buying IBM computers from Lenovo Group.

PC Shipments Will Exceed 200 Million In 2005
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Though more shipments should take place than previously predicted, PC makers will be confounded by a slowdown in corporate replacements.

Hundreds of Developers at Microsoft and SAP Working Together

Hundreds of developers at Microsoft and SAP will work together on a new product designed to link together their business software …

Dell Creates More Jobs Overseas

Dell’s CEO announces the addition of 2,000 jobs to its Indian operations in Bangalore, while several US states see unemployment rise above the national average.

Dell One of First To Include Dual-Core

Dell’s workstation and consumer desktop lines will be among the first to include the enhanced performance enabled by Intel’s new dual-core processor technology.

Dell Still Top Dog in PC Sales despite losing ground in 1st Quarter

The European PC market drove up sales for the 1st quarter. Industry leader Dell led the way although their growth dropped below 20% for the first time in 3 years according to a new report from Gartner.

Dell To Reiterate Expectations

Dell executives tomorrow will reiterate expectations for fiscal first-quarter 2006 revenue and earnings per share, as well as the company’s plans to grow from $49 billion to $80 billion in annual sales.