John Hagel led an interesting session on Attention. (This was at a much higher level the Steve Gillmor’s Attention conversations.) The pitch:

An organizational structure that may work very well for your internal needs may not work at all well for your customers. Here’s why.

Eric Mattson of MarketingMonger is on a mission to have 1,000 conversations with marketers, and to present them all as podcasts.

Some news, hot off the presses on the Haystack front.

I talked about Oracle Podcasting in a previous post. They now have a more Applications oriented podcast available called Oracle Appcasts.

Cost deflection strategies deteriorate customer loyalty.

A number of items have crossed my desk that lead me to conclude that podcasts are growing more and more interactive, a neat trick for a medium that has been decried as nothing more than glorified downloadable audio.

On the heels of the previous post, which has some saying “CRM is dead,” comes a very interesting article by Barney Beal.

Seth writes: “It might be more than just semantics. Disney Destinations Marketing has a new department: Customer Managed Relationships. Here’s the quote from them that Tim shared with me, “CMR is our version of CRM – just a slight nuance regarding our philosophy that our guests invite us into their lives and ultimately manage our presence/relationship with them.”

My amigo del fuego John T. Unger has some good news for Typepad users.

Steve Case just finished his keynote at LOHAS. Here’s what he said. Good stuff, sensible guy.

Incredible session. The two key thoughts.

Am livelogging the LOHAS conference in Santa Monica over the next couple of days. (I’ll be doing the full writeups over at the Blue Marble blog.) First session was “LOHAS Marketing.”

Patricia Aburdene is the author of Megatrends 2010: The Rise of Conscious Capitalism.

Getting referral business and new customers, through recommendations by satisfied customers and clients, is a dream of most business owners and managers.

Nice piece from BusinessWeek’s Steve Rosenbush today: MySpace For The Office.

The key factors that decide the appropriateness of a CRM deployment, whether on-site or hosted include the amount of integration required, customer processes, and the extent of operations required for a fruitful customer interaction.

Here’s a question for you: What’s the difference between great service and great services? Let me tell you a quick story to help answer that question.

When you create advertising for small businesses, consider both the life cycle of your product or service along with customer buying habits.

The Chron and the Associated Press are reporting that San Francisco has chosen a joint bid by Google and Earthlink to blanket the city with wifi.

FINALLY can talk about this.