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crowd wisdom
Crowd Wisdom Versus Crowd Venom
By Roger Dooley
Web 2.0 may sound like a utopia where faceless corporations morph into feeling, interacting entities composed of many humans who talk to other humans (like customers) via the Web, enriching both parties to the conversation. That sounds nice, but of course there’s a downside: sometimes, your company may get trashed on the Web.
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