All Posts Tagged Tag: ‘Consumer’
Each year, the Federal Trade Commission collects data on consumer complaints and analyzes said data in order to improve consumer experiences in the United States. And for the 14th consecutive year, identity theft tops the charts as the most reported consumer complaint in the US. The FTC defines identity theft as that which “happens when someone steals your personal information …
On Monday, State Sen. Wendy Davis suggested to Gov. Rick Perry the resignation of William J. White, chairman of the Texas Finance Commission. White was appointed by Gov. Perry in 2011 to chair the Office of the Consumer Credit Commissioner, an agency built on the bases of protecting loan borrowers from the rapacious and faulty practices of lenders. Oddly enough, White …
The spending spree continues after some of the top retailers opened their doors on Thanksgiving Day to pre-Black Friday shoppers. Over a dozen major retailers opened their doors on Thursday to kick off some of the Black Friday deals crazed by customers across the country. While over half a million of shoppers resorted to online shopping, some of the stores …
People love their apps. Studies show that 70% of mobile users have over ten apps. Some peole have over 50. How can this benefit you as a business person? If you represent a company, over half of your customers are likely to have an app to do business with you. And if you don’t have an app for them, you’re …
Today Microsoft released a Consumer Preview of its new Windows 8 operating system at the Mobile World Congress in Barcelona, to much interest – the preview has already been downloaded over 3 million times, according to USA Today. Steven Sinofsky, president of the Windows and Windows Live Division at Microsoft states, “with Windows 8, we reimagined the different ways people …
According to the Google Mobile Ads Blog, in a 2011 study conducted in tandem with Ipsos, consumers are using mobile devices more and more, to help command the points of purchase while shopping online or in-store. During the holiday shopping season, 41% of consumers made purchases directly on their smartphones, 46% noted that they picked out their item on their …
Top 10 People Who Influence What Americans Buy
As the effects of the global recession linger, consumers are changing the way they shop, becoming more budget-conscious, eco-aware and cause-oriented, while paying greater attention to what, why and from who they are buying. Arnold Worldwide has named the top ten public figures, across entertainment, business and politics, who are helping to promote the era of “mindful spending.”
It seems like every month another news organization toys with the idea of charging for their content. But, we always rejoin, you’ll ultimately sacrifice your audience if you charge for news content. However, the Boston Consulting Group says that may not always be the case—in fact, even Americans are willing to pay for online news.
Robert Scoble just rips apart the NewTeeVee conference as missing the boat. And, while he might have a few points on his list of 40 … he forgets the audience, those that are going to come to the conference.
Is the audience for this conference the more advanced veterans, or is it for the new audiences (and, well, corporations) that are trying to figure out (still) what to do in all this new media, including the NewTeeVee world?
Consumer Engagement is not a metric that can be measured in the same manner by all businesses and therefore there is no such thing as an optimum engagement score.
Consumer Engagement is also not simply captured on your website, it’s calculated using all touch points in a consumer’s (website, search engine, blog, banner ad, offline media, etc…). Consumer engagement has to be defined by marketing teams and appropriate stake holders so that it can be correlated to repetitive interactions by the consumer.
There’s most likely a balance between no regulation and too much regulation, and the current Democratic Congress is walking that line. No one would doubt the potential harm caused by "rogue" Web-dealers, but Sen. Patrick Leahy’s (D-Vt.) tightening grip on Internet service providers should at least cause one to step back a bit to look at it.
Recent deaths associated with drugs bought at online pharmacies have brought the issue front and center for many Americans. It’s still unclear as to whose responsibility it is to police them, but the strongest critics are pointing fingers at search engines and comparison-shopping sites.
Pete Blackshaw from Nielsen Buzz Metrics wrote an interesting column this week talking about the fact that CMO’s still have control. He railed against the absolution of responsibility on the part of marketers, using the new buzzwords of consumer empowerment to justify the fact that they can throw more spam at the average user now because, after all, the user is in control.
According to Parks Associates, U.S. consumers have a favorable opinion of convergence in mobile devices. The marketing research and consulting firm reports that 41 percent of U.S. households own a camera phone and 21 percent own an MP3 music phone.
The company is launching a new consumer survey Mobile Entertainment: Platforms and Services to examine consumer interest in mobile service and platform convergence. They will also study future trends in usage and purchase patterns.
Online consumers are planning on emptying their pockets this year and spending $10 billion on home audio products, according to the Consumer Electronics Association. The $10 billion covers speakers, receivers, media servers and other home audio products.
The projections are based on the Consumer Electronics Association’s "2007 Audio Purchasing Study" which was designed to evaluate online consumers habits in purchasing home audio products such as Home-Theater-In-A Box (HTIB) systems, component A/V receivers and speakers.
When speaking of website optimization practices, it is often associated with SEO and the goal of achieving high search rankings. While this certainly is important to a site’s overall visibility, gaining and retaining user trust should also be a primary focus of any company looking to bolster its virtual presence.
Younger, participation-minded consumers will eventually dominate all of the online space, says trendwatching.
With blog posts focusing on companies and their quality of service or lack thereof, what can you do to make sure you know how to handle negative posts about your company on blogs?
How does this help the consumer, and ultimately, companies? Can companies learn crisis management when situations flare up?
Let’s begin with the first question.
A June 2006 joint study conducted by Yahoo and the Consumer Electronics Association asserts that seventy-seven percent of all consumer electronics purchases were influenced by online research. The study also examines the role of search in consumer research.
Like the big blue public mailboxes, and the pay phones before that, window shoppers are diminishing; perhaps resident mall grandpas too, people-watching and purse-holding. Actual shopping – that is, comparing – is done online, even if the purchase is often offline.
Web 2.0 is an honor system where everyone expects the crowd to be noble and then becomes angry at the reality of honor systems. Anonymity is a ski mask for drive-by commentators. Though a rude blog comment is often nothing more than cursing behind the windshield, when the road-raged driver becomes a crusader outside your storefront, it’s serious.
One of the best ways to remind your customer about you and what you do for them is to keep them on a consumer mailing list.
Google announced today that the company has signed on to a lobbying effort calling for federal consumer privacy legislation. The Mountain View, Ca. based company joins up with other technology and economic powerhouses like Microsoft, Intel, Eli Lilly, and eBay.
Hot on the heels of Microsoft’s postponement of the consumer launch of Windows Vista comes bad news about the actual code of the product, reported yesterday by Australian tech magazine Smarthouse:
Amazon is widely recognized as the most successful ecommerce site in history.
Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying processes, data management, delivery and service are all-important in the battle for longterm, profitable relationships.
Many small online business owners have yet to understand the sheer power that comes from building consumer confidence. They struggle with sales month after month, but still, when someone tells them their site design needs help, they get offended. “I spent a lot of time building my own site!” is the reply.
Last month, consumer prices were flat, while retail sales grew more than expected. Energy prices fell shortly, which may have added to consumers’ desire to spend.
Consumer prices took their first fall in 10 months last month at 0.1% as energy prices fell after reaching record highs in the months before.
Editor’s Note: How hard is it for you to determine the difference between paid placements and organic listings when it comes to search engine results? A study by Consumer Reports WebWatch determined the average Joe Internet user has a harder time doing so.
FundsXpress, a provider of Internet-based financial services, and Coremetrics, a provider of hosted Web analytics and precision marketing solutions, announced a partnership to integrate detailed analysis of consumer behavior with online banking, bill pay, and other key channel solutions for financial institutions.
Consumer prices increased at their fastest rate in four months last month as inflation makes its mark on the nation’s economy.
Hosted Web analytics and precision marketing solutions provider, Coremetrics has launched LIVEmark, the first industry-specific benchmarking solution to measure comprehensive online consumer behaviors.
As people hustle and bustle about trying to get those last minute gift ideas ready before the big day hits, spending is up and sales run rampant, as marketers get ready for that special time of year.