All Posts Tagged Tag: ‘Comcast’

Time Warner Cable’s New Ad Strategy: Poke Fun at Crappy Customer Service

Time Warner Cable’s New Ad Strategy: Poke Fun at Crappy Customer Service

A few years ago, Domino’s Pizza started talking about how much Domino’s Pizza sucked. That sort of ad campaign – the we know we suck but now it’s going to be better campaign – isn’t new, but now it’s being utilized by a company that ranks near the bottom of pretty much every customer satisfaction survey out there. Time Warner …

Read More

Comcast Business Offers New Voice Mobility Service For SMBs

Comcast Business Offers New Voice Mobility Service For SMBs

Comcast Business announced the availability of a new service called Comcast Business Voice Mobility. It serves as a phone line specifically for small and medium-sized businesses, and includes a mobile app to help keep them from missing any business calls and messages while away from the desk. As a spokesperson for Comcast Business tells us, “Using the mobile app, you …

Read More

Comcast’s Google Fiber Competitor Is Not Cheap

Comcast has revealed the pricing on it 2Gbps fiber network, and it’s not cheap. As predicted, Gigabit Pro is going to cost you $300 a month ($299.95, to be exact). This is more than double the price of Google Fiber, but also double the speed. Comcast will be offering a promotional rate of $159 – if you agree to sign …

Read More

Comcast’s New Cordcutting Service Has a Lot of Catches

Everyone’s looking to give people more cordcutting options these days – even the guys providing the cord. Comcast has just announced a new streaming service, which it hopes to make available to the entire country by early next year. It’s called Stream, and it will launch in beta in Boston at the end of the summer and then jump to …

Read More

Comcast Founder Ralph J. Roberts Dies at 95

On Friday morning, Comcast Corporation announced that its co-founder and current Chairman Emeritus, Ralph J. Roberts, has died. According to a release, Roberts died of natural causes. He was 95. “Ralph was a born entrepreneur, a visionary businessman, a philanthropist and a wonderful human being. Ralph built Comcast into one of America’s greatest companies and his vision and spirit have …

Read More

Now Charter Communications Is Going To Buy Time Warner Cable

Now that Comcast’s acquisition of Time Warner Cable has fallen apart, Charter Communications has swooped in to attempt an acquisition of TWC. In February, Comcast announced its intent to acquire the other cable giant, but that deal officially died in April as Comcast abandoned its efforts following reports that the Department of Justice and Federal Communications Commission were to recommend …

Read More

Comcast’s 2Gbps Fiber Could Cost $300 a Month

Comcast is in the process of rolling out a high-speed fiber network to compete with the likes of Google Fiber (and also municipalities with their own networks) – but the company has yet to reveal how much it’s going to cost. Well, it might have just revealed it accidentally. Do you have $300 a month? DSL Reports spotted some brand …

Read More

Comcast: We’ll Rectify Our Screwup Only If You Promise Not to Tell Anyone About Our Screwup

At this point, it’s a little too late for Comcast to keep the public in the dark about its customer service woes. Too many people have experienced the nightmare and too many stories have come out showing, for example, just how miserable the simple act of canceling one’s service can be. Comcast itself has already said it’s taking steps to …

Read More

Comcast Says It’s Improving Its Customer Service, Offers $20 for Every Late Appointment

Comcast, still one of the most-hated companies in America, just announced what it calls a “multi-year plan to reinvent the customer experience and to create a culture focused on exceeding customers’ expectations.” Part of this initiative involves creating more than 5,500 new customer service positions. The company says it’s building three new customer support centers in Albuquerque, Spokane, and Tucson. …

Read More

Netflix Doesn’t Like the AT&T/DirecTV Merger

If AT&T’s proposed merger of DirecTV is approved, it would create the largest pay-TV provider in the country. And according to Netflix, the merger in its current form is bad for everyone. The streaming company has written a letter to the Federal Communications Commission, urging it to reject the merger “as currently proposed.” “The proposed merger would make AT&T the …

Read More

Comcast’s Final Tally on Failed Time Warner Cable Deal: $336 Million

Comcast spent $336 million to not acquire Time Warner Cable. In the company’s Q1 earnings report, it reported $99 in “transaction” costs. If you add that to all the other transaction costs Comcast reported in 2014 it looks something like this: Comcast has reported $336 million in costs tied to TWC/Charter deals: Q1 15: $99M Q4 14: $99M Q3 14: $77M Q2 14: …

Read More

Comcast Brings High-Speed Fiber Network to City It Sued for Trying to Build Its Own

Comcast is rolling into Chattanooga, Tennessee with the biggest if you can’t beat em, join em play you’ve seen in quite a while. Why Chattanooga, you might ask? In 2008, Comcast sued the city’s Electric Power Board (EPB) to block the municipality from creating its own fiber network. Comcast eventually lost that battle, and Chattanooga went ahead with creating its …

Read More

Netflix Was a Big Part of Why Regulators Hated Comcast/TWC Merger

By now you’ve probably heard that Comcast has abandoned its push to acquire Time Warner Cable, due to looming concerns that both the Department of Justice’s antitrust division and the Federal Communications Commission were poised to recommend it blocked. “Today, we move on. Of course, we would have liked to bring our great products to new cities, but we structured …

Read More

Comcast / Time Warner Cable Merger Is Dead, Officially

It’s official. Comcast has announced it has abandoned its efforts to acquire Time Warner Cable, in a deal that would’ve been valued at around $45 billion. This follows reports on Thursday that said the Department of Justice and Federal Communications Commission were both gearing up to recommend against the deal. If the merger had been approved, the Comcast-TWC behemoth would’ve …

Read More

Comcast Is Giving Up on Its TWC Deal: Report

Comcast is planning to kill its proposed acquisition of Time Warner Cable before the feds can kill it first. Bloomberg is quoting sources who say that Comcast is ready to back away from the merger, which would be valued at around $45 billion. This comes on the heels of reports that the FCC had proposed a “hearing designation order” for …

Read More

Elizabeth Warren, Al Franken Among Six Senators Urging a Swift Death for the Comcast/Time Warner Merger

In a letter addressed to Federal Communications Commission Chairman Tom Wheeler and Attorney General Eric Holder, six Senators are urging the blockage of Comcast’s proposed merger with Time Warner Cable. The letter comes just one day before representatives from Comcast and Time Warner Cable are set to meet with DoJ antitrust officials in the hopes of saving a deal that …

Read More

Comcast, TWC Will Meet with Regulators to Try to Save Deal

With their proposed merger on shaky ground, representatives from Comcast and Time Warner Cable are planning to meet with Justice Department officials in the hopes of negotiating a pathway for the deal to proceed. This will be the first such meeting between the cable companies and regulators since the merger was announced. The Wall Street Journal Reports that Comcast will …

Read More

Regulators Ready to Kill Comcast / TWC Merger: Report

One of the regulatory agencies looking over the proposed Comcast / Time Warner Cable merger may be about to give it the thumbs down, citing concerns over potential harm to customers. Bloomberg cites the ubiquitous “people familiar with the matter” in saying that antitrust lawyers at the Department of Justice are poised to recommend against the merger. From Bloomberg: Attorneys …

Read More

Comcast Announces 2Gbps Fiber, Fires Shots at Google

Comcast has just put a lot of pressure on Google by announcing a new internet service that will deliver speeds twice as fast. Next month, the company will begin a rollout of a new 2Gbps broadband service called Gigabit Pro. It’ll start in Atlanta and spread from there. Comcast says it hopes to offer the service, which it touts as …

Read More

Charter to Buy Bright House for $10.4B, As Fourth-Largest Cable Provider Snatches Up Sixth

Good Tuesday, everyone. Here’s some news you’re sure to love, if cable companies consolidating is your thing. Charter Communications has agreed to acquire Bright House Networks for $10.4 billion. This means the US’ fourth-largest cable provider is buying the sixth-largest. According to a release, Bright House serves about two million video customers in central Florida, as well as in Alabama, …

Read More

Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

If you’d like to work for Comcast and handle angry customers on Twitter, well, they’re hiring. In fact, Comcast says it’s tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets. “So, today we are excited to announce that we are tripling the size of our social care team and giving them additional resources …

Read More

Hey Time Warner Cable, You Can Call Me Whatever You Like

I have Time Warner Cable and high-speed (lol) internet. If anyone from the billing department is listening, I just wanted to let you know that if you happen to get upset with me and call me names – let’s say on my bill or something – well, I’m cool with that as long as it means I get free stuff. …

Read More

‘Dear C*nt Martinez’ Writes Time Warner Cable in Letter to Customer

If cable companies weren’t so cartoonishly evil, they’d be really, really funny. Time Warner Cable, in an obvious attempt to show the FCC that they truly belong with Comcast, has gotten in on the name-calling fun. This is a letter to Esperanza Martinez. It appears Time Warner Cable has spelled her name incorrectly. Time Warner Cable calls customer "Cunt Martinez" …

Read More

‘Super Bitch’ Is Comcast’s Latest Customer Insult

Just a week after winning hearts and minds by calling a customer “Asshole Brown” on his bill, Comcast is continuing this stellar customer service thing by slinging more insults at people. This time, it’s a 63-year-old Chicago area woman named Mary Bauer. Or, should I say “Super Bitch” Bauer. According to WGN, Bauer is pretty familiar with Comcast’s customer service. …

Read More

Comcast Calls Customer ‘Asshole Brown’ on Bill, Continues to Win Hearts and Minds

Let’s say you’re Comcast. Let’s say, just for argument’s sake, that you’re the most-hated company in America. Let’s say that you’ve been the most-hated company in America for years now. Let’s say that the past year has been one long string of customer service mishaps and very public embarrassments for you. Now, one of your regional offices calls a customer …

Read More

Comcast: Customer Service Will ‘Soon Be One of Our Best Products’

According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer. “We do need to transform our customer experience, and I think we have a lot of work to do,” said Smit, speaking at a CES panel. “It will take time, but we’ll get it done.” …

Read More

Comcast, Time Warner Cable Still the Most-Despised Companies in America

As we prepare to transition from 2014 to 2015, Comcast and Time Warner Cable – two companies attempting to merge – are still the best at being the worst. The American Consumer Satisfaction Index, a huge (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies and areas of the national economy, has again shown how …

Read More

Comcast Hotspot Lawsuit Alleges Company Broke the Law with Xfinity Public WiFi Initiative

A couple of Comcast customers are none too happy with the company’s Xfinity WiFi hotspot initiative, and have filed a class-action lawsuit against the ISP in a California district court. Toyer Grear and Joycelyn Harris allege Comcast is violating the Computer Fraud and Abuse Act and various other state statutes when it uses customers’ wireless routers to “generate additional, public …

Read More

Comcast Is Testing a Tracking Tool That Lets You Know Exactly When Your Technician Is Coming

Comcast, the most-hated company in the nation’s most-hated industry, says it wants to be more specific about when its servicepeople are actually going to arrive at your house. In a corporate blog post titled Your Time Is Valuable; We Don’t Want To Waste It, Comcast’s SVP of customer Experience Charlie Herrin says that “you have things to do … waiting …

Read More

Americans Still Hate Cable Companies More Than Everything

YouGov recently asked 9,000 people a simple question about 1,200 different brands in 43 different sectors – Are you a satisfied customer? They then used the responses to rank each industry in terms of average satisfaction score. Guess which industry came in dead last? If you said the erectile dysfunction industry, well, you need to get a better boner pill. …

Read More

Page 3 of 4«1234»